The Watches of Switzerland Group
US IT Service Desk Specialist
The Watches of Switzerland Group, Fort Lauderdale, Florida, us, 33336
US IT Service Desk Specialist
Is excellent client service a guiding principle for all that you do? Are you driven to understand how technology works, and most importantly – how to fix it? Join the Watches of Switzerland Group’s team of first line support and take ownership of giving our colleagues an outstanding IT support experience. On a day-to-day basis you will be handling technical inquiries from retail and support colleagues, as a first point of contact. You will advise on the resolution of issues that fall within your remit and escalate other issues within the wider IT team or external support providers.
As a company we are in the process of moving onto the Fresh Service platform and are looking for a brilliant candidate to help work within our US team. You and your colleagues will be responsible for year-round, coast-to-coast support across our luxury retail showrooms and offices.
Responsibilities
Participating in first line support calls and emails
Take responsibility for first line support issues until resolution
Build your own personal IT knowledge and skills
Experience & Education Required
3 to 5 years of experience in a similar role.
In-depth knowledge and understanding of MS Office 365 including Teams, SharePoint, and other related products.
Minimum 2-year college degree
Print servers and printing troubleshooting experience.
Experience providing IT support using remote desktop tools.
Experience and ability to work independently in a rotational shift pattern covering 7 days a week.
Active Directory experience
Understanding of networks
Understanding of telephone systems and lines, Ring Central experience is a plus.
Windows Server experience
Previous experience of Fresh Service/ManageEngine preferred.
iOS and Android device setup and maintenance
Microsoft Intune administration
A+ certifications, Network+ certifications are preferred
Skills and Competencies Required
Windows 10/11 OS and application support
Excellent troubleshooting/customer service skills and telephone manners
Excellent written and verbal communication skills
Ability to work in a team environment and multitask
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Is excellent client service a guiding principle for all that you do? Are you driven to understand how technology works, and most importantly – how to fix it? Join the Watches of Switzerland Group’s team of first line support and take ownership of giving our colleagues an outstanding IT support experience. On a day-to-day basis you will be handling technical inquiries from retail and support colleagues, as a first point of contact. You will advise on the resolution of issues that fall within your remit and escalate other issues within the wider IT team or external support providers.
As a company we are in the process of moving onto the Fresh Service platform and are looking for a brilliant candidate to help work within our US team. You and your colleagues will be responsible for year-round, coast-to-coast support across our luxury retail showrooms and offices.
Responsibilities
Participating in first line support calls and emails
Take responsibility for first line support issues until resolution
Build your own personal IT knowledge and skills
Experience & Education Required
3 to 5 years of experience in a similar role.
In-depth knowledge and understanding of MS Office 365 including Teams, SharePoint, and other related products.
Minimum 2-year college degree
Print servers and printing troubleshooting experience.
Experience providing IT support using remote desktop tools.
Experience and ability to work independently in a rotational shift pattern covering 7 days a week.
Active Directory experience
Understanding of networks
Understanding of telephone systems and lines, Ring Central experience is a plus.
Windows Server experience
Previous experience of Fresh Service/ManageEngine preferred.
iOS and Android device setup and maintenance
Microsoft Intune administration
A+ certifications, Network+ certifications are preferred
Skills and Competencies Required
Windows 10/11 OS and application support
Excellent troubleshooting/customer service skills and telephone manners
Excellent written and verbal communication skills
Ability to work in a team environment and multitask
#J-18808-Ljbffr