Eisner Health
Enhanced Care Management (ECM) Program Manager - Health Care
Eisner Health, Los Angeles, California, United States, 90079
Mission:
Since 1920, Eisner Health has operated as a quality focused non-profit community health center dedicated to improving the physical, social, and emotional well-being of the people in the communities we serve.
Quick Facts:
The Enhanced Care Management (ECM) Program Manager will be responsible for fulfilling a broad range of analytical, planning, engagement, and implementation functions of the ECM, which is focused on improving the health of Eisner's most vulnerable patients. The ECM Program Manager, under the guidance of the Quality and Population Health Director, will spend 70% of their time providing administrative and operational supervision to the program, establishing processes and workflows that support program sustainability and growth, establishing strategic partnerships, and supervising the care coordination work and activities being provided by program staff. Another 30% of their time will be spent on patient-facing care management of ECM patients.
Duties Include:
Create comprehensive project work plans that define the project purpose, scope, key milestones and tasks necessary to guide the implementation, growth, and maintenance of the ECM program initiatives.
Responsible for the management and operations of the ECM staff to help achieve desired program goals.
Manage the ECM team's progress and performance as it relates to the project activities and program requirements, ensuring proper documentation throughout the course of the program.
Establish documented procedures and workflows that support program growth and sustainability.
Facilitates and participates in case conferences and team meetings to monitor individual needs and services plans to ensure effective quality clinical service delivery, incorporating trauma-informed care principles.
Works collaboratively with the management team to integrate cross program activities and functions.
Measure project performance using appropriate tools and techniques to fulfill quality measure reporting to the ECM-associated managed care plans.
Track and report on project status; identify issues that must be escalated to ensure timely completion of project tasks and milestones.
Assume ownership under the direction of the Director, for successful development, planning, and execution of projects, from initial concept to implementation stage.
Serve as a liaison with internal and external partners to facilitate constructive dialogue addressing the needs of the ECM.
Work with clinical site leadership to develop and coordinate workflows supporting the ECM objectives.
Manage program meetings, including the development of agendas and objectives.
Develop learning objectives, create materials for, and deliver educational presentations in small and large group settings to ECM staff as needed.
Carry out direct care coordination duties with patients (e.g. educating patients on self-management skills, development of health action plans, coordination/oversight of specialty care referrals, and facilitating linkages to social supports) as per the care coordinator job description.
Perform other duties as assigned.
Requirements and Qualifications:
Bachelor's degree required.
Master's degree preferred.
Three years of experience in health care or related field preferred.
Two years of experience in program management preferred.
English required, Spanish proficient; Bilingual preferred.
Experience with Microsoft Office Suite.
Must be able to work in interdisciplinary team setting.
Effective communication and interpersonal skills.
Experience working in Electronic Medical Records preferred.
Experience leading project teams.
Benefits:
PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).
9 Paid Holidays.
40 hours of paid Jury Duty time per year.
Medical, Dental, & Vision insurance (PPO options available).
Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation).
Health Savings Account with $1,000 employer contribution.
Employer-Sponsored life insurance & long term disability.
30 free visits per year for Chiropractic or Acupuncture.
401k plan with a 3% employer contribution.
$500 per year tuition reimbursement.
EEO Statement:
Eisner Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Eisner Health does not discriminate on the basis of race, religion, color, sex, gender identity, gender expression, sexual orientation, age, disability, national origin, or veteran status.
Accommodations for Applicants with Disabilities:Eisner Health, Inc. provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations). If you need reasonable accommodation/assistance for any part of the application and/or hiring process, don't hesitate to contact Eisner Health's HR Department.
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Since 1920, Eisner Health has operated as a quality focused non-profit community health center dedicated to improving the physical, social, and emotional well-being of the people in the communities we serve.
Quick Facts:
The Enhanced Care Management (ECM) Program Manager will be responsible for fulfilling a broad range of analytical, planning, engagement, and implementation functions of the ECM, which is focused on improving the health of Eisner's most vulnerable patients. The ECM Program Manager, under the guidance of the Quality and Population Health Director, will spend 70% of their time providing administrative and operational supervision to the program, establishing processes and workflows that support program sustainability and growth, establishing strategic partnerships, and supervising the care coordination work and activities being provided by program staff. Another 30% of their time will be spent on patient-facing care management of ECM patients.
Duties Include:
Create comprehensive project work plans that define the project purpose, scope, key milestones and tasks necessary to guide the implementation, growth, and maintenance of the ECM program initiatives.
Responsible for the management and operations of the ECM staff to help achieve desired program goals.
Manage the ECM team's progress and performance as it relates to the project activities and program requirements, ensuring proper documentation throughout the course of the program.
Establish documented procedures and workflows that support program growth and sustainability.
Facilitates and participates in case conferences and team meetings to monitor individual needs and services plans to ensure effective quality clinical service delivery, incorporating trauma-informed care principles.
Works collaboratively with the management team to integrate cross program activities and functions.
Measure project performance using appropriate tools and techniques to fulfill quality measure reporting to the ECM-associated managed care plans.
Track and report on project status; identify issues that must be escalated to ensure timely completion of project tasks and milestones.
Assume ownership under the direction of the Director, for successful development, planning, and execution of projects, from initial concept to implementation stage.
Serve as a liaison with internal and external partners to facilitate constructive dialogue addressing the needs of the ECM.
Work with clinical site leadership to develop and coordinate workflows supporting the ECM objectives.
Manage program meetings, including the development of agendas and objectives.
Develop learning objectives, create materials for, and deliver educational presentations in small and large group settings to ECM staff as needed.
Carry out direct care coordination duties with patients (e.g. educating patients on self-management skills, development of health action plans, coordination/oversight of specialty care referrals, and facilitating linkages to social supports) as per the care coordinator job description.
Perform other duties as assigned.
Requirements and Qualifications:
Bachelor's degree required.
Master's degree preferred.
Three years of experience in health care or related field preferred.
Two years of experience in program management preferred.
English required, Spanish proficient; Bilingual preferred.
Experience with Microsoft Office Suite.
Must be able to work in interdisciplinary team setting.
Effective communication and interpersonal skills.
Experience working in Electronic Medical Records preferred.
Experience leading project teams.
Benefits:
PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).
9 Paid Holidays.
40 hours of paid Jury Duty time per year.
Medical, Dental, & Vision insurance (PPO options available).
Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation).
Health Savings Account with $1,000 employer contribution.
Employer-Sponsored life insurance & long term disability.
30 free visits per year for Chiropractic or Acupuncture.
401k plan with a 3% employer contribution.
$500 per year tuition reimbursement.
EEO Statement:
Eisner Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Eisner Health does not discriminate on the basis of race, religion, color, sex, gender identity, gender expression, sexual orientation, age, disability, national origin, or veteran status.
Accommodations for Applicants with Disabilities:Eisner Health, Inc. provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations). If you need reasonable accommodation/assistance for any part of the application and/or hiring process, don't hesitate to contact Eisner Health's HR Department.
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