Smart TechLink Solutions Inc.
Desktop/IT support
Smart TechLink Solutions Inc., Denver, Colorado, United States, 80285
Associate will identify, deliver, and install electronic equipment at end user desks. They will also assist users with Video Conference meeting setup as well as troubleshoot any Video Conferencing issues. This position will also keep accurate inventory, as well as maintain a neat and orderly stock room. They will do some light end user one on one training to help users understand and adopt technology. They will help employees with hands-on IT issues but will also have to be able to direct IT support to an internal IT support desk.
Staff TechZone desk during office hours (09:00 AM PST to 5 PM PST). Hours may change to accommodate special company events.
Responsibilities include:Use Service-Now to accept, work, and resolve incidents.Open incidents and requests in Service-Now.Communicate with internal IT employees and end users in an effective and professional manner.Be prepared to offer one-on-one training using already created training materials.Install electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trash.Image laptops and desktops (Windows / Mac).Assist with Video Conferencing setup and troubleshooting.Manage desk setups, end user desk moves, and removal of electronic equipment.Track, maintain, and organize electronic equipment stock, including laptops, monitors, cables, headsets, adapters, and printers.Provide exemplary customer service and empathize with customers and their needs.Move at a quick pace and prioritize several concurrent issues to address the most urgent first.Direct end users to an internal IT support desk for any duties not described above.Work with customer IT leadership to ensure any personnel problems that arise are handled and resolved within 90 days, or automatic dismissal of individual resource will occur.Assist Customer US locale facilities team with local IT-related needs.Assist users based out of US locale with their local IT-related needs, e.g., shipping of laptops, accessories, etc.Be proficient in assisting customers with their technical needs with devices including laptops, desktops, desk phones, headsets, mouse, keyboard, mobile devices (iOS, Android), printing, faxing, and scanning.Alert IT management of developing IT issues in the US office or global IT system, e.g., SSO is down or no one can print in the US office.Prioritize the needs of VIP members.Shadow and familiarize with white glove service.
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Staff TechZone desk during office hours (09:00 AM PST to 5 PM PST). Hours may change to accommodate special company events.
Responsibilities include:Use Service-Now to accept, work, and resolve incidents.Open incidents and requests in Service-Now.Communicate with internal IT employees and end users in an effective and professional manner.Be prepared to offer one-on-one training using already created training materials.Install electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trash.Image laptops and desktops (Windows / Mac).Assist with Video Conferencing setup and troubleshooting.Manage desk setups, end user desk moves, and removal of electronic equipment.Track, maintain, and organize electronic equipment stock, including laptops, monitors, cables, headsets, adapters, and printers.Provide exemplary customer service and empathize with customers and their needs.Move at a quick pace and prioritize several concurrent issues to address the most urgent first.Direct end users to an internal IT support desk for any duties not described above.Work with customer IT leadership to ensure any personnel problems that arise are handled and resolved within 90 days, or automatic dismissal of individual resource will occur.Assist Customer US locale facilities team with local IT-related needs.Assist users based out of US locale with their local IT-related needs, e.g., shipping of laptops, accessories, etc.Be proficient in assisting customers with their technical needs with devices including laptops, desktops, desk phones, headsets, mouse, keyboard, mobile devices (iOS, Android), printing, faxing, and scanning.Alert IT management of developing IT issues in the US office or global IT system, e.g., SSO is down or no one can print in the US office.Prioritize the needs of VIP members.Shadow and familiarize with white glove service.
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