Goodwill Southern California
IT Technician
Goodwill Southern California, Los Angeles, California, United States, 90079
Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!
The Information Technology Technician provides onsite and remote technical support to Goodwill’s computer systems, network and voice infrastructure. This position is located at LA Campus and requires travel to local Goodwill locations.Essential Duties & ResponsibilitiesSupports, tests and repairs desktops, laptops and POS registers including monitors, keyboards, printers, software applications and all other computer related accessories.Supports, tests and repairs telephone systems and telephone lines.Supports, tests and repairs the Company’s data and voice infrastructure.Assists in answering and logging IT Help Desk phone calls in a tactful and polite manner meeting the needs of the caller.Monitors IT Help Desk work order tracking system and resolves assigned work orders in a timely manner.Communicates to IT Management about problematic equipment or locations.Assists in on-call night and weekend support rotation.Education & Experience1-2 years of technical troubleshooting experience required.High school diploma or general education degree (GED) required.Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail. Experience with TrackIT preferred.Background, drug screen, MVR and employment verification required.Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
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The Information Technology Technician provides onsite and remote technical support to Goodwill’s computer systems, network and voice infrastructure. This position is located at LA Campus and requires travel to local Goodwill locations.Essential Duties & ResponsibilitiesSupports, tests and repairs desktops, laptops and POS registers including monitors, keyboards, printers, software applications and all other computer related accessories.Supports, tests and repairs telephone systems and telephone lines.Supports, tests and repairs the Company’s data and voice infrastructure.Assists in answering and logging IT Help Desk phone calls in a tactful and polite manner meeting the needs of the caller.Monitors IT Help Desk work order tracking system and resolves assigned work orders in a timely manner.Communicates to IT Management about problematic equipment or locations.Assists in on-call night and weekend support rotation.Education & Experience1-2 years of technical troubleshooting experience required.High school diploma or general education degree (GED) required.Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail. Experience with TrackIT preferred.Background, drug screen, MVR and employment verification required.Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
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