Capital One
Senior manager enterprise services events risk
Capital One, Hartford, Connecticut, us, 06112
Center 3 (19075), United States of America, McLean, VirginiaSenior Manager, Enterprise Services Issues & Events (ES Risk)
Enterprise Services Risk (ESR) Senior Managers are experienced and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk management services to our Business and Technology partners. The successful candidate will be an experienced risk management professional who understands cyber and technology functions and organizations, with strong analytical, planning, strategic thinking, organizational and communication skills.As a Senior Manager for Problems (Issues & Events) in Capital One’s Enterprise Services (ES) Risk Office, you will govern the portfolio of Problems ensuring that ES Risk meets or exceeds Capital One’s policies and procedures for Problem Management. You will be responsible for continuous improvement and innovation of Problem related processes and drive the collective collaboration across all ES Risk and 1st Line of Defense teams. You will be responsible for partnering with associates across all lines of defense in further maturing our Issue and Event risk management practices. Additionally, you will represent ES Risk as the champion for the 2nd Line Multi-Business Governance Problem management process. You will own reporting and trend analysis to executives.Tasks And Responsibilities Include
Oversee the portfolio of all Issues and Events for Enterprise Services, collectively known as Problems.Partner with Issue & Event managers, owners, and AEs in ensuring that all Problems are appropriately documented and managed in accordance with expected timelines and policies.Conduct analysis, identify trends, and report on the status of the Problem program.Design and deliver regular training for Issue & Event managers, owners, and AEs on their roles and responsibilities, methodology, and the tools leveraged to manage Problems.Identify ways to improve and streamline the identification, assessment, and mitigation processes for Problems.Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.Provide guidance to Enterprise Services teams in risk management principles in accordance with Enterprise frameworks.Maintain awareness of risks, Issues, and Events within all Enterprise Services teams.Foster effective partnerships and collaborate with First and Second Line technology and risk management partners.Participate in risk and other management forums and contribute to continuous improvement of risk, Issue, and Event management practices.Support and possibly lead cross-functional teams through various initiatives.As applicable, support interactions with Internal Audit and Regulatory agencies.Participate in and execute other special projects for the team on a periodic basis.Develop and manage reporting tools, including Tableau dashboards.Partner with the Central Governance Leadership Team to proactively drive innovation and change to further the program’s aspiration to be best in class.Basic Qualifications
Bachelor's Degree or military experienceAt least 4 years of experience working in the financial services industryAt least 5 years of experience in Issue or Event management, process and data quality, risk management, or audit, or a combination.At least 5 years of experience in Cybersecurity, Technology, Risk Management, or AuditAt least 4 years of project or process management experienceAt least 2 years of experience working in an Agile environmentAt least 3 years of experience with administrative tools such as G-Suite and TableauAt least 3 years of experience in root cause development and analysisStrong written and verbal communication skills including drafting and communicating presentations and analytical assessments to senior management.Preferred Qualifications
5+ years of experience working in the financial services industry7+ years of experience in Issue or Event management, process quality, risk management, or audit, or a combination7+ years of experience in the fields of cybersecurity, technology, risk management, or audit7+ years of experience in business process Management or project Management2+ years of experience with people leadershipAbility to partner and to interact effectively across organizational levels and business units and to influence as warranted and appropriate to drive consensusRisk management, cybersecurity, or technology risk certificationsBusiness process management, Six Sigma, Lean, or project management/agile certifications.1+ year of consulting experience with a Big 4 firm.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.
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Enterprise Services Risk (ESR) Senior Managers are experienced and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk management services to our Business and Technology partners. The successful candidate will be an experienced risk management professional who understands cyber and technology functions and organizations, with strong analytical, planning, strategic thinking, organizational and communication skills.As a Senior Manager for Problems (Issues & Events) in Capital One’s Enterprise Services (ES) Risk Office, you will govern the portfolio of Problems ensuring that ES Risk meets or exceeds Capital One’s policies and procedures for Problem Management. You will be responsible for continuous improvement and innovation of Problem related processes and drive the collective collaboration across all ES Risk and 1st Line of Defense teams. You will be responsible for partnering with associates across all lines of defense in further maturing our Issue and Event risk management practices. Additionally, you will represent ES Risk as the champion for the 2nd Line Multi-Business Governance Problem management process. You will own reporting and trend analysis to executives.Tasks And Responsibilities Include
Oversee the portfolio of all Issues and Events for Enterprise Services, collectively known as Problems.Partner with Issue & Event managers, owners, and AEs in ensuring that all Problems are appropriately documented and managed in accordance with expected timelines and policies.Conduct analysis, identify trends, and report on the status of the Problem program.Design and deliver regular training for Issue & Event managers, owners, and AEs on their roles and responsibilities, methodology, and the tools leveraged to manage Problems.Identify ways to improve and streamline the identification, assessment, and mitigation processes for Problems.Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.Provide guidance to Enterprise Services teams in risk management principles in accordance with Enterprise frameworks.Maintain awareness of risks, Issues, and Events within all Enterprise Services teams.Foster effective partnerships and collaborate with First and Second Line technology and risk management partners.Participate in risk and other management forums and contribute to continuous improvement of risk, Issue, and Event management practices.Support and possibly lead cross-functional teams through various initiatives.As applicable, support interactions with Internal Audit and Regulatory agencies.Participate in and execute other special projects for the team on a periodic basis.Develop and manage reporting tools, including Tableau dashboards.Partner with the Central Governance Leadership Team to proactively drive innovation and change to further the program’s aspiration to be best in class.Basic Qualifications
Bachelor's Degree or military experienceAt least 4 years of experience working in the financial services industryAt least 5 years of experience in Issue or Event management, process and data quality, risk management, or audit, or a combination.At least 5 years of experience in Cybersecurity, Technology, Risk Management, or AuditAt least 4 years of project or process management experienceAt least 2 years of experience working in an Agile environmentAt least 3 years of experience with administrative tools such as G-Suite and TableauAt least 3 years of experience in root cause development and analysisStrong written and verbal communication skills including drafting and communicating presentations and analytical assessments to senior management.Preferred Qualifications
5+ years of experience working in the financial services industry7+ years of experience in Issue or Event management, process quality, risk management, or audit, or a combination7+ years of experience in the fields of cybersecurity, technology, risk management, or audit7+ years of experience in business process Management or project Management2+ years of experience with people leadershipAbility to partner and to interact effectively across organizational levels and business units and to influence as warranted and appropriate to drive consensusRisk management, cybersecurity, or technology risk certificationsBusiness process management, Six Sigma, Lean, or project management/agile certifications.1+ year of consulting experience with a Big 4 firm.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.
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