City of Portland
Workers Compensation/Disability Analyst (Analyst I-CPPW)
City of Portland, Portland, Oregon, United States, 97204
THE POSITION:About the positionJob Appointment:
Full Time, RegularWork Schedule:
Mon-Fri. 8-5P, alternate schedule may be availableWork Location:
Hybrid - Employee will report to 1800 SW First Ave, Portland, Or 97201 for in-person work. Remote work must be performed within Oregon or Washington.Benefit:
Please check our benefit tab for an overview of benefits for this position.Language Pay Premium Eligible:
This position may be eligible for Language Pay Differential for qualifying employees.Union Representation:
This classification was recently recognized as represented by a new labor union, City of Portland Professional Workers (CPPW). Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement.Application Material:
Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume.Position SummaryThe Bureau of Fire and Police Disability and Retirement (FPDR) is seeking a qualified Workers’ Compensation Disability Analyst, also known as a Claims Examiner or Adjuster. Under the direction of the Worker’s Compensation Claims Manager, the Workers’ Compensation Disability Analyst is responsible for analysis and adjudication of workers’ compensation claims of standard to moderate difficulty. Incumbents perform analysis, investigations, and other case management functions to determine whether injuries or illnesses are occupationally related and establish the level of compensable benefits in accordance with the City Charter and FPDR Administrative Rules. Incumbents facilitate employee return to work as soon as medically appropriate, applying sound professional judgment in reaching determinations that are fair and compassionate to injured workers while protecting the City from unnecessary costs.As a Workers' Compensation/Disability Analyst, you will:Conduct thorough investigations of assigned claims to determine whether injuries or illnesses are occupationally related.Make timely claim decisions in accordance with the FPDR Charter, FPDR administrative rules, policies, and workers’ compensation industry best practices.Communicate regularly with injured workers to provide claim status or other processing updates.Manage and administer all aspects of assigned claims, including medical, return to work, legal, and subrogation, regularly and through well-developed action plans to appropriate and timely claim closure.Prepare reports for management and properly document all claims work in the FPDR database.Perform other duties as assigned.As a Person, you are:Strong Self Manager:
You have excellent time management and task prioritization skills to meet the daily and long-term challenges of claims work and adhere to important claim, policy, and legal deadlines involved in claims administration and other assigned tasks.Strong Communicator:
You communicate clearly, effectively, and respectfully, both verbally and in writing to convey complex information to injured workers, medical providers, legal counsel, peers, and others.Team Member:
You value teamwork and partnerships, providing support to others while supporting program-wide objectives.Customer Service:
You provide excellent customer service to injured workers and other parties to the claim, diagnosing core problems and providing thorough assistance and follow-through to ensure resolution.Value Equity and Diversity:
You recognize the importance of creating and maintaining an inclusive, respectful, and culturally responsive workplace and commit to adopting and applying all City Core Values in your daily interactions.About the Bureau:The Bureau of Fire and Police Disability and Retirement (FPDR) provides retirement, disability, and death benefits for the City of Portland’s active and retired police officers and firefighters and their beneficiaries. FPDR is funded by its own dedicated property tax and overseen by an independent Board of Trustees. We pride ourselves on the quality of service we provide to our members and stakeholders. As a workplace, FPDR is inclusive, fun, flexible, and committed to work-life balance.FPDR Mission:
We deliver peace of mind to our fire and police members and their survivors by providing disability and retirement benefits in a timely, compassionate, and fiscally responsible manner.Have a question?Contact Information:Loan Tran Polanco, RecruiterBureau of Human ResourcesLoan.Tran@portlandoregon.govThe following minimum qualifications are
required
for this position:Experience adjudicating and administering workers’ compensation claims, conducting medical and legal case management, facilitating early return to work, and other claims actions to bring claims to appropriate and timely resolution.Experience conveying complex medical, legal, and technical information to injured workers, medical providers, and other parties to claims verbally and in writing.Experience providing excellent customer service in a variety of settings, exercising patience, diagnosing core problems, discerning appropriate responses, and providing assistance through resolution.Ability to understand and interpret legal and medical terminology, medical records, anatomy, and the care and treatment of occupational injuries.Ability to understand, interpret, and apply City Charter, Administrative Rules, FPDR policies and procedures, and industry best practices in the adjudication and administration of claims.Applicants must also possess:Must have a current active State of Oregon Claims Examiner certification at the time of application.Must have a valid State Driver’s License and acceptable driving record at the time of hire.STEP 1: Apply online between
September 02, 2024 – September 16, 2024Required Application Materials:ResumeState of Oregon Claims Examiner certificationAnswer to the Supplemental Questions (click on the Questions tab to preview the questions)Optional Application Materials:If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.Application Tips:Your responses to the supplemental questions should include details describing your education, training, and/or experience, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.Your résumé should support the details described in your responses to the supplemental questions.Salary Range/Equity Pay Analysis:
Please note per the
Oregon State Pay Equity Law
your salary is determined based on the experience and education listed in your resume/application.Do not attach any additional documents.Please note,
all completed applications for this position must be submitted no later than the closing date and time of this recruitment.All applications must be submitted via the City's online application process.E-mailed and/or faxed applications will not be accepted.Step 2: Minimum Qualification Evaluation:
Week of September 16, 2024An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result.Please read the City of Portland
Administrative Rule 3.01
for complete information.Additional evaluation may be required prior to the establishment of the eligible list and/or final selection.Step 3: Establishment of Eligible List:
Week of September 23, 2024Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.Step 4: Selection (Interview):
October 2024Hiring bureau will review and select candidates for an interview.Step 5: Offer of Employment:
October/November 2024A start date will be determined after all conditions of employment have been met.*Timeline is approximate and subject to change.
Click here
for additional information regarding the following:City of Portland Core ValuesRecruitment Process - Work StatusEqual Employment OpportunityVeteran PreferenceADA, Pregnancy, and Religious AccommodationsAn Equal Opportunity / Affirmative Action Employer#J-18808-Ljbffr
Full Time, RegularWork Schedule:
Mon-Fri. 8-5P, alternate schedule may be availableWork Location:
Hybrid - Employee will report to 1800 SW First Ave, Portland, Or 97201 for in-person work. Remote work must be performed within Oregon or Washington.Benefit:
Please check our benefit tab for an overview of benefits for this position.Language Pay Premium Eligible:
This position may be eligible for Language Pay Differential for qualifying employees.Union Representation:
This classification was recently recognized as represented by a new labor union, City of Portland Professional Workers (CPPW). Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement.Application Material:
Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume.Position SummaryThe Bureau of Fire and Police Disability and Retirement (FPDR) is seeking a qualified Workers’ Compensation Disability Analyst, also known as a Claims Examiner or Adjuster. Under the direction of the Worker’s Compensation Claims Manager, the Workers’ Compensation Disability Analyst is responsible for analysis and adjudication of workers’ compensation claims of standard to moderate difficulty. Incumbents perform analysis, investigations, and other case management functions to determine whether injuries or illnesses are occupationally related and establish the level of compensable benefits in accordance with the City Charter and FPDR Administrative Rules. Incumbents facilitate employee return to work as soon as medically appropriate, applying sound professional judgment in reaching determinations that are fair and compassionate to injured workers while protecting the City from unnecessary costs.As a Workers' Compensation/Disability Analyst, you will:Conduct thorough investigations of assigned claims to determine whether injuries or illnesses are occupationally related.Make timely claim decisions in accordance with the FPDR Charter, FPDR administrative rules, policies, and workers’ compensation industry best practices.Communicate regularly with injured workers to provide claim status or other processing updates.Manage and administer all aspects of assigned claims, including medical, return to work, legal, and subrogation, regularly and through well-developed action plans to appropriate and timely claim closure.Prepare reports for management and properly document all claims work in the FPDR database.Perform other duties as assigned.As a Person, you are:Strong Self Manager:
You have excellent time management and task prioritization skills to meet the daily and long-term challenges of claims work and adhere to important claim, policy, and legal deadlines involved in claims administration and other assigned tasks.Strong Communicator:
You communicate clearly, effectively, and respectfully, both verbally and in writing to convey complex information to injured workers, medical providers, legal counsel, peers, and others.Team Member:
You value teamwork and partnerships, providing support to others while supporting program-wide objectives.Customer Service:
You provide excellent customer service to injured workers and other parties to the claim, diagnosing core problems and providing thorough assistance and follow-through to ensure resolution.Value Equity and Diversity:
You recognize the importance of creating and maintaining an inclusive, respectful, and culturally responsive workplace and commit to adopting and applying all City Core Values in your daily interactions.About the Bureau:The Bureau of Fire and Police Disability and Retirement (FPDR) provides retirement, disability, and death benefits for the City of Portland’s active and retired police officers and firefighters and their beneficiaries. FPDR is funded by its own dedicated property tax and overseen by an independent Board of Trustees. We pride ourselves on the quality of service we provide to our members and stakeholders. As a workplace, FPDR is inclusive, fun, flexible, and committed to work-life balance.FPDR Mission:
We deliver peace of mind to our fire and police members and their survivors by providing disability and retirement benefits in a timely, compassionate, and fiscally responsible manner.Have a question?Contact Information:Loan Tran Polanco, RecruiterBureau of Human ResourcesLoan.Tran@portlandoregon.govThe following minimum qualifications are
required
for this position:Experience adjudicating and administering workers’ compensation claims, conducting medical and legal case management, facilitating early return to work, and other claims actions to bring claims to appropriate and timely resolution.Experience conveying complex medical, legal, and technical information to injured workers, medical providers, and other parties to claims verbally and in writing.Experience providing excellent customer service in a variety of settings, exercising patience, diagnosing core problems, discerning appropriate responses, and providing assistance through resolution.Ability to understand and interpret legal and medical terminology, medical records, anatomy, and the care and treatment of occupational injuries.Ability to understand, interpret, and apply City Charter, Administrative Rules, FPDR policies and procedures, and industry best practices in the adjudication and administration of claims.Applicants must also possess:Must have a current active State of Oregon Claims Examiner certification at the time of application.Must have a valid State Driver’s License and acceptable driving record at the time of hire.STEP 1: Apply online between
September 02, 2024 – September 16, 2024Required Application Materials:ResumeState of Oregon Claims Examiner certificationAnswer to the Supplemental Questions (click on the Questions tab to preview the questions)Optional Application Materials:If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.Application Tips:Your responses to the supplemental questions should include details describing your education, training, and/or experience, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.Your résumé should support the details described in your responses to the supplemental questions.Salary Range/Equity Pay Analysis:
Please note per the
Oregon State Pay Equity Law
your salary is determined based on the experience and education listed in your resume/application.Do not attach any additional documents.Please note,
all completed applications for this position must be submitted no later than the closing date and time of this recruitment.All applications must be submitted via the City's online application process.E-mailed and/or faxed applications will not be accepted.Step 2: Minimum Qualification Evaluation:
Week of September 16, 2024An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result.Please read the City of Portland
Administrative Rule 3.01
for complete information.Additional evaluation may be required prior to the establishment of the eligible list and/or final selection.Step 3: Establishment of Eligible List:
Week of September 23, 2024Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.Step 4: Selection (Interview):
October 2024Hiring bureau will review and select candidates for an interview.Step 5: Offer of Employment:
October/November 2024A start date will be determined after all conditions of employment have been met.*Timeline is approximate and subject to change.
Click here
for additional information regarding the following:City of Portland Core ValuesRecruitment Process - Work StatusEqual Employment OpportunityVeteran PreferenceADA, Pregnancy, and Religious AccommodationsAn Equal Opportunity / Affirmative Action Employer#J-18808-Ljbffr