Valor Hospitality Partners, LLC
Guest Services Manager
Valor Hospitality Partners, LLC, Trenton, New Jersey, United States,
Locations: Delta by Marriott, Basking Ridge, New JerseyTime Type: Full timePosted on: Posted 30+ Days AgoJob Requisition ID: JR103588DELTA HOTELS BASKING RIDGE
Placed in the relaxing countryside of Bernards Township, Delta Hotels Basking Ridge is a newly renovated modern business hotel. Facility Details: 116 guest rooms, 4 floors, 5 meeting rooms, 4206 SQ FT total event space, 2 breakout rooms and 150 capacity of guests.THE ROLE
Position:
Guest Service Manager
Reports To:
Assistant General Manager
COMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company recognized as an innovative partner to drive revenue and increase profits.POSITION PROFILE:
Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.ESSENTIAL JOB FUNCTIONS:
Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner.Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc.Keep accurate logs, analyze statistics and prepare reports and communications for Department Leaders on guest incidents and other pertinent information.Follow up regularly with Department Leaders regarding the Guest Response process.Communicate daily with management to assure consistency and pass-on of pertinent information.Prepare associate schedules and implement training and procedures to enhance guest arrival and departure experience.Prepare and/or contribute to the budget process, ensuring labor and direct expenses are met.Provide continuous coaching to associates and leadership to ensure success.Ability to rally and redirect a team to find creative solutions to guest challenges.Communicate professionally and positively with both guests and associates.DESIRED SKILLS AND QUALIFICATIONS:
Education:
Two to four-year college degree or equivalent education/experience.Experience:
A minimum of three years’ experience in a related or management position. Hotel experience preferred.Skills and Abilities:
Strong communication skills, leadership skills, exceptional organizational skills, and the ability to manage multiple priorities in a fast-paced environment.BENEFITS PACKAGE
Daily Pay!Uniforms Provided for most positions.Benefits: Health, Dental, Vision, Life Insurance, and other supplemental options.Paid PTO beginning after ninety (90) days of employment.401k with employer match.Team Member Awards and Recognition programs throughout the year.Food and Beverage Discounts.Tuition Reimbursement.
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Placed in the relaxing countryside of Bernards Township, Delta Hotels Basking Ridge is a newly renovated modern business hotel. Facility Details: 116 guest rooms, 4 floors, 5 meeting rooms, 4206 SQ FT total event space, 2 breakout rooms and 150 capacity of guests.THE ROLE
Position:
Guest Service Manager
Reports To:
Assistant General Manager
COMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company recognized as an innovative partner to drive revenue and increase profits.POSITION PROFILE:
Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.ESSENTIAL JOB FUNCTIONS:
Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner.Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc.Keep accurate logs, analyze statistics and prepare reports and communications for Department Leaders on guest incidents and other pertinent information.Follow up regularly with Department Leaders regarding the Guest Response process.Communicate daily with management to assure consistency and pass-on of pertinent information.Prepare associate schedules and implement training and procedures to enhance guest arrival and departure experience.Prepare and/or contribute to the budget process, ensuring labor and direct expenses are met.Provide continuous coaching to associates and leadership to ensure success.Ability to rally and redirect a team to find creative solutions to guest challenges.Communicate professionally and positively with both guests and associates.DESIRED SKILLS AND QUALIFICATIONS:
Education:
Two to four-year college degree or equivalent education/experience.Experience:
A minimum of three years’ experience in a related or management position. Hotel experience preferred.Skills and Abilities:
Strong communication skills, leadership skills, exceptional organizational skills, and the ability to manage multiple priorities in a fast-paced environment.BENEFITS PACKAGE
Daily Pay!Uniforms Provided for most positions.Benefits: Health, Dental, Vision, Life Insurance, and other supplemental options.Paid PTO beginning after ninety (90) days of employment.401k with employer match.Team Member Awards and Recognition programs throughout the year.Food and Beverage Discounts.Tuition Reimbursement.
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