General Electric
Senior Product Service Specialist - HVAC - HYBRID
General Electric, Stamford, Connecticut, United States, 06925
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.Interested in joining us on our journey?Position
Senior Product Service Specialist - HVAC - HYBRIDLocation
USA, Stamford, CTHow You'll Create Possibilities
Essential Duties & ResponsibilitiesDevelop and enhance product training modules including, but not limited to, product lineup, application, installation, operation, control, service, troubleshooting and product selection software.Develop hands-on training materials that simulate faults allowing customers to troubleshoot our equipment during training classes.Conduct training independently for internal and external customers in company training facilities, and using distributor locations, or via Web-based training sessions.Support in-field investigations to identify product performance issues by gathering pertinent data and participating in team-based discussions that include product engineering teams.Support distributor or dealer projects including field troubleshooting, product commissioning, application development, and technical support for distributors and dealers.Edit and suggest revisions to applicable product service literature (i.e., wiring diagrams, installation manuals, service manuals, etc.).Author and develop service guides, service bulletins and training bulletins. Collaborate with the technical editor for final release to the field.Provide post event reports, research and development of training events.Modify marketing materials technical content to meet customer requirements.Develop and deploy product updates, cut sheets for sales personnel and technical training sessions.What You'll Bring to Our Team
Position RequirementsProven problem-solving skills with a passion for training and customer support.Developed computer skills including Microsoft PowerPoint and Microsoft Office Suite.Excellent written and interpersonal communication skills.Experience in a project-oriented environment.Demonstrated self-starter that works independently without constant supervision.Ability to challenge status quo and drive for performance excellence.Prior experience developing and/or delivering technical training material.High-energy person with the ability to work in a fast-paced environment.Minimum QualificationsHigh School Diploma, GED or equivalentCompletion of a Technical Degree or Training Program5 - 7 years of successful experience as a HVAC field service technicianPreferred QualificationsLanguage skills in French or Mandarin Chinese is a plus.Prefer ductless, unitary or VRF experience.NATE or other trade certificationWorking Conditions30-50% travel required for domestic/international travel, with seasonal variations. Primarily domestic but could require some occasional international travel to China or Canada.Specialists hired to support a specific HVAC training center, or located within a commutable distance of the Stamford, CT training center, will be required to be on-site to support center operations 2-3 days per week. Regular attendance at the service center is mandatory for eligible employees based on their proximity to the center or position.Primarily in an office or training-lab environment.Work may require occasional weekend and/or evening work.Must be able to lift and carry up to 20 lbs. in training center environment.
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Senior Product Service Specialist - HVAC - HYBRIDLocation
USA, Stamford, CTHow You'll Create Possibilities
Essential Duties & ResponsibilitiesDevelop and enhance product training modules including, but not limited to, product lineup, application, installation, operation, control, service, troubleshooting and product selection software.Develop hands-on training materials that simulate faults allowing customers to troubleshoot our equipment during training classes.Conduct training independently for internal and external customers in company training facilities, and using distributor locations, or via Web-based training sessions.Support in-field investigations to identify product performance issues by gathering pertinent data and participating in team-based discussions that include product engineering teams.Support distributor or dealer projects including field troubleshooting, product commissioning, application development, and technical support for distributors and dealers.Edit and suggest revisions to applicable product service literature (i.e., wiring diagrams, installation manuals, service manuals, etc.).Author and develop service guides, service bulletins and training bulletins. Collaborate with the technical editor for final release to the field.Provide post event reports, research and development of training events.Modify marketing materials technical content to meet customer requirements.Develop and deploy product updates, cut sheets for sales personnel and technical training sessions.What You'll Bring to Our Team
Position RequirementsProven problem-solving skills with a passion for training and customer support.Developed computer skills including Microsoft PowerPoint and Microsoft Office Suite.Excellent written and interpersonal communication skills.Experience in a project-oriented environment.Demonstrated self-starter that works independently without constant supervision.Ability to challenge status quo and drive for performance excellence.Prior experience developing and/or delivering technical training material.High-energy person with the ability to work in a fast-paced environment.Minimum QualificationsHigh School Diploma, GED or equivalentCompletion of a Technical Degree or Training Program5 - 7 years of successful experience as a HVAC field service technicianPreferred QualificationsLanguage skills in French or Mandarin Chinese is a plus.Prefer ductless, unitary or VRF experience.NATE or other trade certificationWorking Conditions30-50% travel required for domestic/international travel, with seasonal variations. Primarily domestic but could require some occasional international travel to China or Canada.Specialists hired to support a specific HVAC training center, or located within a commutable distance of the Stamford, CT training center, will be required to be on-site to support center operations 2-3 days per week. Regular attendance at the service center is mandatory for eligible employees based on their proximity to the center or position.Primarily in an office or training-lab environment.Work may require occasional weekend and/or evening work.Must be able to lift and carry up to 20 lbs. in training center environment.
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