Indigo Telecom Group
1st Line ILA NOC Engineer, Denver, CO.
Indigo Telecom Group, Denver, Colorado, United States, 80285
About The RoleWe are seeking an experienced NOC Engineer to join our team, supporting the operation and maintenance of our critical infrastructure, including fibre, OSP, Transport and ILA sites.
The ideal candidate will have a strong background in ITIL incident management and experience with critical infrastructure, fibre, and Outside Plant.
The NOC Engineer will be responsible for ensuring the smooth operation of our network and services, resolving incidents, and collaborating with cross-functional teams to improve service quality and reliability.
Monitor and troubleshoot network issues, identifying and resolving incidents in a timely and efficient mannerEnsure effective incident response and resolution, minimizing service disruptions and impact to customersProficient in ITIL incident management processes, including incident detection, reporting, and resolutionParticipate in change management processes to ensure that changes to the network and services are properly planned, tested, and implementedCollaborate with teams to manage service requests, ensuring timely and effective fulfilment of customer requestsMonitor and respond to events that may impact network and service availability, taking proactive measures to prevent service disruptionsProvide technical support for ILA sites, including site communication, HVAC, commercial power, backup generators, and battery systemsCollaborate with teams to identify and implement service improvements, ensuring alignment with business objectivesParticipate in problem management activities to identify and resolve root causes of incidentsParticipate in continual service improvement activities to identify and implement improvements to IT servicesParticipate in on-call rotation and provide 24/7 support as neededAbout YouFor your application to be successful,
your CV will need to highlight the experience we are looking for ;
In a NOC Engineer role, with a focus on ITIL incident managementStrong understanding of critical infrastructure, fibre, and OSPExperience with ILA sites and associated systems
(site communication, HVAC, commercial power, backup generators, and battery systems)Optical Transport experience, Ciena 6500 preferred.ITIL Foundation certification (or equivalent) and proficiency in ITIL incident management processesFamiliarity with other ITIL practices, including problem management, change management, service request management, event management, and continual service improvementExcellent problem-solving and analytical skillsStrong communication and collaboration skillsAbility to work in a fast-paced environment and prioritize tasks effectivelyExperience with IT service management tools and platformsKnowledge of network protocols and architecturesFamiliarity with industry standards and best practices for network operations and maintenanceAbout UsAt Indigo, we're at the forefront of the telecoms industry—an exciting arena characterized by continuous growth, innovation, and transformation. For over two decades, Indigo has been a trailblazer in providing essential design, deployment, and support services. Our global presence extends across 90+ countries, positioning us as a leader in the field. We specialize in meeting end-to-end requirements driven by market trends such as FTTH, 5G, Edge DC, and Subsea technologies. Today, we proudly hold the distinction of being recognized as one of the UK's top-performing privately-owned technology companies.At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment.Our diversity is our strength, with over 37 nationalities coming together as one team. We foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.In our commitment to sustainability, we integrate environmental considerations into our decision-making process. We actively seek innovative ways to minimize our environmental footprint, demonstrating our dedication to a brighter, more sustainable future.If you're seeking a company that will invest in your growth and development, look no further. Join the Indigo team, a proud recipient of the 'Investors in People' Gold Award. This is your chance to be part of an organization that offers unparalleled opportunities in the right place at the right time. Indigo welcomes you to embark on an exciting journey with us.#J-18808-Ljbffr
The ideal candidate will have a strong background in ITIL incident management and experience with critical infrastructure, fibre, and Outside Plant.
The NOC Engineer will be responsible for ensuring the smooth operation of our network and services, resolving incidents, and collaborating with cross-functional teams to improve service quality and reliability.
Monitor and troubleshoot network issues, identifying and resolving incidents in a timely and efficient mannerEnsure effective incident response and resolution, minimizing service disruptions and impact to customersProficient in ITIL incident management processes, including incident detection, reporting, and resolutionParticipate in change management processes to ensure that changes to the network and services are properly planned, tested, and implementedCollaborate with teams to manage service requests, ensuring timely and effective fulfilment of customer requestsMonitor and respond to events that may impact network and service availability, taking proactive measures to prevent service disruptionsProvide technical support for ILA sites, including site communication, HVAC, commercial power, backup generators, and battery systemsCollaborate with teams to identify and implement service improvements, ensuring alignment with business objectivesParticipate in problem management activities to identify and resolve root causes of incidentsParticipate in continual service improvement activities to identify and implement improvements to IT servicesParticipate in on-call rotation and provide 24/7 support as neededAbout YouFor your application to be successful,
your CV will need to highlight the experience we are looking for ;
In a NOC Engineer role, with a focus on ITIL incident managementStrong understanding of critical infrastructure, fibre, and OSPExperience with ILA sites and associated systems
(site communication, HVAC, commercial power, backup generators, and battery systems)Optical Transport experience, Ciena 6500 preferred.ITIL Foundation certification (or equivalent) and proficiency in ITIL incident management processesFamiliarity with other ITIL practices, including problem management, change management, service request management, event management, and continual service improvementExcellent problem-solving and analytical skillsStrong communication and collaboration skillsAbility to work in a fast-paced environment and prioritize tasks effectivelyExperience with IT service management tools and platformsKnowledge of network protocols and architecturesFamiliarity with industry standards and best practices for network operations and maintenanceAbout UsAt Indigo, we're at the forefront of the telecoms industry—an exciting arena characterized by continuous growth, innovation, and transformation. For over two decades, Indigo has been a trailblazer in providing essential design, deployment, and support services. Our global presence extends across 90+ countries, positioning us as a leader in the field. We specialize in meeting end-to-end requirements driven by market trends such as FTTH, 5G, Edge DC, and Subsea technologies. Today, we proudly hold the distinction of being recognized as one of the UK's top-performing privately-owned technology companies.At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment.Our diversity is our strength, with over 37 nationalities coming together as one team. We foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.In our commitment to sustainability, we integrate environmental considerations into our decision-making process. We actively seek innovative ways to minimize our environmental footprint, demonstrating our dedication to a brighter, more sustainable future.If you're seeking a company that will invest in your growth and development, look no further. Join the Indigo team, a proud recipient of the 'Investors in People' Gold Award. This is your chance to be part of an organization that offers unparalleled opportunities in the right place at the right time. Indigo welcomes you to embark on an exciting journey with us.#J-18808-Ljbffr