Vagaro
Technical Support Representative
Vagaro, Pleasanton, California, United States, 94566
What is Vagaro?Vagaro is revolutionizing the wellness and beauty industries with innovative cloud-based software and payment solutions that empower business owners to thrive. Our all-in-one business management platform and powerful online marketplace serve over 85,000+ businesses across the United States, Canada, UK, and Australia.
What You’ll Be Doing:We’re seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If you’re experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!
*This is an onsite position based in Pleasanton, CA.*
Why You’ll Love Working Here:
Generous PTO:
15 accrued days, including 9 company holidays annuallyHealth & Wellness:
Comprehensive healthcare, dental, and vision plans for you and your familyExclusive Perks:
Discounts, special offers, and preferred seating for top attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWorkBeauty Perks:
Receive $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatmentsFood Perks:
Enjoy a $50 monthly stipend for our onsite microkitchen, offering light meals, snacks, and beverages, plus a complimentary DoorDash DashPass subscription for all your local food delivery needsGrowth Opportunities:
College Assistance Reimbursement, access to our EAP & Work/Life Program, and a LinkedIn Learning account to master new skillsFinancial Security:
401k program with 4% matching and optional life/supplemental insuranceStay Active:
Take advantage of our on-site gym, flavored water dispenser, and basketball court to stay fit and energized
Your Impact:
Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiriesTroubleshoot, resolve, and document customer issues via phone, chat, and emailWork within service level goals and guidelines in a high-volume support centerReplicate and escalate issues to the appropriate internal Vagaro teamDraft support content and customer resources as neededBecome a subject matter expert on the Vagaro platform and related support toolsServe as a main point-of-contact for technical escalations and specific Vagaro product featuresAssist team members and other Vagaro staff to reach KPIs and goals
What You Bring:
Proven reliability and teamwork skillsExpertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platformsAbility to provide detailed public-facing and internal case notesStrong written and verbal communication skills, with a typing speed of over 50 WPMMinimum of two years’ front-line, high-volume support/call center experienceAbility to work within common support metric goals and KPIs, e.g., SL, ASA, AHTExperience in SaaS support, with fast mastery of the Vagaro platform, including hardwarePatience, empathy, and the ability to defuse difficult situationsFlexibility to work on weekends and holidays
What Sets You Apart:
Experience with CRM tools (e.g., Zendesk) and IVRsSupport experience in the health, beauty, and wellness industriesPrior save and retention experience in a support organizationKnowledge of HTML/XML and page source troubleshooting, specifically with widget code
Equal Opportunity Employer:Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Privacy Policy:Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice
here . By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Learn More About Vagaro:Visit us at
Vagaro.com
and
sales.vagaro.com
to learn more.
#J-18808-Ljbffr
What You’ll Be Doing:We’re seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If you’re experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!
*This is an onsite position based in Pleasanton, CA.*
Why You’ll Love Working Here:
Generous PTO:
15 accrued days, including 9 company holidays annuallyHealth & Wellness:
Comprehensive healthcare, dental, and vision plans for you and your familyExclusive Perks:
Discounts, special offers, and preferred seating for top attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWorkBeauty Perks:
Receive $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatmentsFood Perks:
Enjoy a $50 monthly stipend for our onsite microkitchen, offering light meals, snacks, and beverages, plus a complimentary DoorDash DashPass subscription for all your local food delivery needsGrowth Opportunities:
College Assistance Reimbursement, access to our EAP & Work/Life Program, and a LinkedIn Learning account to master new skillsFinancial Security:
401k program with 4% matching and optional life/supplemental insuranceStay Active:
Take advantage of our on-site gym, flavored water dispenser, and basketball court to stay fit and energized
Your Impact:
Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiriesTroubleshoot, resolve, and document customer issues via phone, chat, and emailWork within service level goals and guidelines in a high-volume support centerReplicate and escalate issues to the appropriate internal Vagaro teamDraft support content and customer resources as neededBecome a subject matter expert on the Vagaro platform and related support toolsServe as a main point-of-contact for technical escalations and specific Vagaro product featuresAssist team members and other Vagaro staff to reach KPIs and goals
What You Bring:
Proven reliability and teamwork skillsExpertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platformsAbility to provide detailed public-facing and internal case notesStrong written and verbal communication skills, with a typing speed of over 50 WPMMinimum of two years’ front-line, high-volume support/call center experienceAbility to work within common support metric goals and KPIs, e.g., SL, ASA, AHTExperience in SaaS support, with fast mastery of the Vagaro platform, including hardwarePatience, empathy, and the ability to defuse difficult situationsFlexibility to work on weekends and holidays
What Sets You Apart:
Experience with CRM tools (e.g., Zendesk) and IVRsSupport experience in the health, beauty, and wellness industriesPrior save and retention experience in a support organizationKnowledge of HTML/XML and page source troubleshooting, specifically with widget code
Equal Opportunity Employer:Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Privacy Policy:Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice
here . By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Learn More About Vagaro:Visit us at
Vagaro.com
and
sales.vagaro.com
to learn more.
#J-18808-Ljbffr