HOLT CAT
Director - Revenue Assurance and Retail Ops
HOLT CAT, San Antonio, Texas, United States, 78208
The Director of Revenue Assurance & Retail Operations provides leadership, technical expertise, and effective execution in areas of data analytics and utilization of data for more effective outcomes, manufacturer merchandising support, sales process optimization, retail deal team operations, and supporting the organization's digital transformation efforts (Future Ready Holt). The individual in this role manages, develops, and executes strategies and tactics that increase sales effectiveness, go-to-market processes & velocity, market share, data-driven decision-making, profitability, and overall achievement of the Company's goals and objectives.
Essential Functions:Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionCollaborates with various internal and external leaders ensuring proper understanding of opportunities, effective plans, execution of strategies and tactics, and exceptional adoption into the broader organizationDrives dynamic sales process solutions to remove barriers, increase velocity, provide consistency, and eliminate waste to attain market share, volume, and profitability targets effectivelyCollaborates cross-departmentally to execute sales, program maximization, data analytics, technology transformation, and value realization initiativesExecutes solution-focused and enterprise-driven planning and problem-solving measures to support the attainment of business objectives effectivelyInfluences, initiates, and executes organizational and business unit specific learning, comprehension, plans, and effective execution of strategies and tactics to successfully achieve business objectivesCreates and executes effective strategies and tactics around data utilization, sales effectiveness, and velocity, sales management process, program utilization, and technology transformationMonitors and evaluates the competitive landscape and collaborates to gain consensus on effective and timely adaptations to achieve goals and objectivesPerforms other duties as assigned
Knowledge, Skills, and Abilities:Exceptional communication skills - verbal, non-verbal, written, and presentationHigh levels of situational adaptability - flexibility and versatilityHighly effective and frequently utilized listening, questioning, and comprehension capabilitiesProficient with planning, problem-solving, organization, analysis, process reengineering, multi-tasking, and prioritization of activitiesAdvanced knowledge of MS Office applications (Excel, Word, PowerPoint, etc.), SalesForce CRM, and Microsoft ERPStrong influencing capabilities and effective at working with all levels of the organizationHighly collaborative with strong discernment capabilitiesStrong EQ and self-management capabilitiesFirm knowledge of the sales management process, data analytics, financial statements and principles, change management, process reengineering, and the retail business model in the industrial spaceHighly effective at selecting, developing, coaching, leading and managing employeesSkilled at producing (through others and self) high volumes of accurate and precise work product
Education and Experience:Bachelor's degree in Business, Management, Sales, Finance or Marketing required; Master's degree preferredEight years of directly related business management and/or operational management experience leading diverse sales teams and offering a broad range of product offerings requiredAt least 3 years of previous management experience is requiredExperience in the construction equipment rental industry preferredExperience managing sales teams and diverse product offerings
Supervisory Responsibilities:Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel:Up to 10%
Physical Requirements:This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.This role frequently communicates with others and must be able to exchange accurate information in these situationsThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
Work Environment:This job is generally performed in a professional office environmentFrequently works at a fast pace with unscheduled interruptions
Disclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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Essential Functions:Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionCollaborates with various internal and external leaders ensuring proper understanding of opportunities, effective plans, execution of strategies and tactics, and exceptional adoption into the broader organizationDrives dynamic sales process solutions to remove barriers, increase velocity, provide consistency, and eliminate waste to attain market share, volume, and profitability targets effectivelyCollaborates cross-departmentally to execute sales, program maximization, data analytics, technology transformation, and value realization initiativesExecutes solution-focused and enterprise-driven planning and problem-solving measures to support the attainment of business objectives effectivelyInfluences, initiates, and executes organizational and business unit specific learning, comprehension, plans, and effective execution of strategies and tactics to successfully achieve business objectivesCreates and executes effective strategies and tactics around data utilization, sales effectiveness, and velocity, sales management process, program utilization, and technology transformationMonitors and evaluates the competitive landscape and collaborates to gain consensus on effective and timely adaptations to achieve goals and objectivesPerforms other duties as assigned
Knowledge, Skills, and Abilities:Exceptional communication skills - verbal, non-verbal, written, and presentationHigh levels of situational adaptability - flexibility and versatilityHighly effective and frequently utilized listening, questioning, and comprehension capabilitiesProficient with planning, problem-solving, organization, analysis, process reengineering, multi-tasking, and prioritization of activitiesAdvanced knowledge of MS Office applications (Excel, Word, PowerPoint, etc.), SalesForce CRM, and Microsoft ERPStrong influencing capabilities and effective at working with all levels of the organizationHighly collaborative with strong discernment capabilitiesStrong EQ and self-management capabilitiesFirm knowledge of the sales management process, data analytics, financial statements and principles, change management, process reengineering, and the retail business model in the industrial spaceHighly effective at selecting, developing, coaching, leading and managing employeesSkilled at producing (through others and self) high volumes of accurate and precise work product
Education and Experience:Bachelor's degree in Business, Management, Sales, Finance or Marketing required; Master's degree preferredEight years of directly related business management and/or operational management experience leading diverse sales teams and offering a broad range of product offerings requiredAt least 3 years of previous management experience is requiredExperience in the construction equipment rental industry preferredExperience managing sales teams and diverse product offerings
Supervisory Responsibilities:Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel:Up to 10%
Physical Requirements:This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.This role frequently communicates with others and must be able to exchange accurate information in these situationsThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
Work Environment:This job is generally performed in a professional office environmentFrequently works at a fast pace with unscheduled interruptions
Disclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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