Fay Servicing, LLC
Mailroom Associate
Fay Servicing, LLC, Farmers Branch, Texas, United States,
The Fay Group, originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers refinancing for existing mortgages.The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals.Fay Cares! While others in our industry focus on collecting money—or else—we take a kinder, more humane approach when homeowners fall short, explains CEO Ed Fay. We consider the people behind those mortgages, and work hard to give them the best chance possible to stay in their homes.The
Fay-Constructive Foundation
was established to fulfill the
philanthropic mission of The Fay Group employees
to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a
Mailroom Associate
to join our team.Reporting to the VP, Vendor Management, this position is responsible for supporting daily operations of the mailroom, ensuring timely and accurate handling and processing of all incoming and outgoing mail, correspondence, and packages. This role will retrieve and distribute incoming mail to the appropriate parties, while processing and shipping outgoing mail within established turnaround times and timelines.The performance and contributions of the Mailroom Associate are essential for maintaining the flow of information and materials within the organization through timely distribution of mail, packages, and time-sensitive correspondence, as well as ensuring accurate records of incoming and outgoing mail are documented.What you will do for Fay:
Receive, sort, scan and distribute incoming mail, correspondence, packages, and deliveries to the appropriate departments and individuals.Prepare, process and send outgoing mail, including letters, packages, and other items, ensuring adherence to postal regulations, company guidelines, and policies.Operate and maintain mailroom equipment, such as postage meters, copiers, and scanners. Report any issues or concerns to the management team.Ensure compliance with all relevant postal regulations, company policies, and security procedures.Maintain accurate records of incoming and outgoing mail, including tracking and logging deliveries as needed.Coordinate with external couriers for scheduled pickups and deliveries, ensuring efficient and timely service.Provide excellent customer service to internal employees and external vendors, addressing inquiries and resolving any mail-related issues.Monitor and maintain mailroom supplies, including envelopes, packaging materials, and postage, and reorder supplies as necessary.Develop domain knowledge of Fay’s business to include an understanding of organizational objectives.Maintain broad influence through ongoing development of relationships across the organization.Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company required training.Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct.Perform other duties and responsibilities as assigned.What you will bring to Fay:
1+ years’ experience in a corporate mailroom or similar environment requiredProficiency with handheld mail scanners and mailroom equipment requiredAbility to lift and move packages weighing up to 30lbsDocument imaging experience preferredStrong verbal and written communication skillsStrong interpersonal skillsCollaborative work style; high team-orientationOpen to change; agile; high learning agilityStrong analytical skills coupled with sound judgementStrong problem-solving abilitiesStrong attention to detail; strong compliance orientation; high quality of work productAbility to prioritize; effective time managementSelf-directed; ability to proactively ask questions and surface issues/concernsProfessional maturity, integrity, ability to maintain confidential data and informationStrong business acumen; strong fiscal and technical aptitudeStrong skills in MS Word, Excel, and PowerPointDiversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to
www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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Fay-Constructive Foundation
was established to fulfill the
philanthropic mission of The Fay Group employees
to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a
Mailroom Associate
to join our team.Reporting to the VP, Vendor Management, this position is responsible for supporting daily operations of the mailroom, ensuring timely and accurate handling and processing of all incoming and outgoing mail, correspondence, and packages. This role will retrieve and distribute incoming mail to the appropriate parties, while processing and shipping outgoing mail within established turnaround times and timelines.The performance and contributions of the Mailroom Associate are essential for maintaining the flow of information and materials within the organization through timely distribution of mail, packages, and time-sensitive correspondence, as well as ensuring accurate records of incoming and outgoing mail are documented.What you will do for Fay:
Receive, sort, scan and distribute incoming mail, correspondence, packages, and deliveries to the appropriate departments and individuals.Prepare, process and send outgoing mail, including letters, packages, and other items, ensuring adherence to postal regulations, company guidelines, and policies.Operate and maintain mailroom equipment, such as postage meters, copiers, and scanners. Report any issues or concerns to the management team.Ensure compliance with all relevant postal regulations, company policies, and security procedures.Maintain accurate records of incoming and outgoing mail, including tracking and logging deliveries as needed.Coordinate with external couriers for scheduled pickups and deliveries, ensuring efficient and timely service.Provide excellent customer service to internal employees and external vendors, addressing inquiries and resolving any mail-related issues.Monitor and maintain mailroom supplies, including envelopes, packaging materials, and postage, and reorder supplies as necessary.Develop domain knowledge of Fay’s business to include an understanding of organizational objectives.Maintain broad influence through ongoing development of relationships across the organization.Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company required training.Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct.Perform other duties and responsibilities as assigned.What you will bring to Fay:
1+ years’ experience in a corporate mailroom or similar environment requiredProficiency with handheld mail scanners and mailroom equipment requiredAbility to lift and move packages weighing up to 30lbsDocument imaging experience preferredStrong verbal and written communication skillsStrong interpersonal skillsCollaborative work style; high team-orientationOpen to change; agile; high learning agilityStrong analytical skills coupled with sound judgementStrong problem-solving abilitiesStrong attention to detail; strong compliance orientation; high quality of work productAbility to prioritize; effective time managementSelf-directed; ability to proactively ask questions and surface issues/concernsProfessional maturity, integrity, ability to maintain confidential data and informationStrong business acumen; strong fiscal and technical aptitudeStrong skills in MS Word, Excel, and PowerPointDiversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to
www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security.
#J-18808-Ljbffr