Global Transition & Transformation Program Lead

Job Title : Global Transition & Transformation Program LeadJob Description SummaryThe Global Transition & Transformation Program Lead is responsible for managing and leading the assigned projects through the transition and/or transformation phases starting as early as strategy planning and extending through to, and beyond, service implementation and evolution to steady state operations across various global markets.This role will require a proactive leader with exceptional project management skills to ensure smooth transitions, minimize disruptions and maximize efficiency in operational processes. The ideal candidate will have a strong background in change management, excellent communication skills and a passion for driving success through effective transitions.Key Responsibilities:Project Leadership: Drive the successful execution of multiple transition and transformation projects, ensuring all contractual obligations are fulfilled for Global Occupier Services accounts.Strategic Implementation: Develop and execute key strategic initiatives that align with the objectives of the Transition and Transformation Platform.Protocol Development: Design, develop, and manage a comprehensive suite of transition and transformation protocols, processes, and outcomes to ensure successful project delivery.Customer Experience Enhancement: Identify opportunities to improve the customer experience throughout the transition process.Budget Management: Track and manage the transition budget as established in the Proforma, ensuring financial accountability.Contract Review Support: Assist in contract review and abstract preparation to support project execution.Transition Initiative Leadership: Lead transition initiatives by executing project plans and driving progress towards milestones.Meeting Facilitation: Organize and lead transition-related meetings, including internal and client governance sessions, to ensure clear communication and alignment.Risk Management: Manage interdependencies across service lines, identify potential risks and barriers, and develop effective mitigation strategies.Go-Live Support: Guide the team through the transition to business-as-usual operations, ensuring a smooth handover to the account team.Success Criteria Documentation: Establish and document key success criteria targets and thresholds for the transition program.Program Viability Assurance: Ensure the program remains aligned with business objectives and within established success criteria.Quality Delivery: Consistently produce high-quality, accurate, and valuable outputs that meet leadership expectations.Performance Measurement: Measure and monitor the effectiveness of Transition and Transformation services, providing insightful reports and data visualizations to the leadership team to foster continuous improvement.Stakeholder Communication: Maintain strong communication and collaboration with client leadership throughout the transition process.Team Management: Lead and support small teams of direct and indirect reports in the delivery of transition and transformation activities.Deadline Management: Prioritize and manage personal and team outputs to meet established deadlines and delivery schedules.Change Management Execution: Ensure organizational change management activities are effectively implemented to meet customer objectives.Additional Duties: Perform other related duties as required or requested.Desired Attributes, Skills and Capabilities:BA/BSc degree (MBA/advanced degree in business or other applicable, highly desired)General understanding of key Occupier service lines, especially facility management, project management and integrated portfolio management.5+ years in project/program management experience with an emphasis on setting SMART goals and objectives and then managing people, process and resources in order to deliver on-time, on-budget and to the required standard/quality.Accomplished people leader, manager and developer - can demonstrate people and stakeholder management experience as both leader and team member.Strong communication and presentation skills - communicates actively and effectively both orally and in writing.Advanced customer service and management capabilities - able to demonstrate relationship and stakeholder management capability to an advanced level.Self-starting, self-managing, self-teaching with an outcome-oriented disposition - able to work unsupervised according to assigned goals and objectives within the given governance and support framework.Technically proficient in all commonly used business software and applications.PROSCI certified desired but not required.Our Core ValuesDriven: We celebrate determination in pursuit of excellence.Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes.Inclusive: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.Visionary: Our continuous quest for improvement is guided by our desire to design a better future.Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.Physical DemandsInvolves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day.May involve periods of standing, such as operating at a copier/fax/scanner.Regularly required to talk, hear, and use hands and fingers to write and type.Ability to speak clearly so others can understand you.Ability to read and understand information and ideas presented orally and in writing.Ability to communicate information and ideas in writing and orally so others will understand.Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays.May require some travel (up to 20%).Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

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