Applications Engineer I or II (MAD-SN-OR)

DescriptionPOSITION:

Applications Engineer I or IIDIVISION:

Metrology and Analysis Systems Division (MAD)COMPANY:

Hitachi High-Tech America, Inc. ("HTA")TRAVEL:

Up to 30%REMOTE WORK:

Hybrid (+50% Onsite) - Onsite 90% / Remote 10%EXPECTED PAY RANGE:

$76,863 - $142,683 annuallyThis pay range is for the position's base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.Position Level:

The best fit candidate selected for this position will be offered a job title/level (Applications Engineer I vs. Applications Engineer II) that is most appropriate after evaluating the person's education, experience, training, knowledge, skills, and abilities.POSITION SUMMARYThe Applications Engineer I/II (AE) is responsible for technical product support with a focus on failure analysis (FA) of semiconductor technologies using FIB (Focused Ion Beam)-SEM. The AE will conduct demonstrations, develop applications/workflows, and provide training to customers. AE's will provide customer support to complete tool installation and acceptance tests. This position will require considerable judgment and initiative to be self-proficient in addition to participating in team-oriented projects. AE's are expected to work on special projects to improve overall department efficiency. AE's will provide applications support through classroom training, phone support, and through direct work performed physically onsite at customer facilities. Generally, the AE requires minimal supervision and has a working knowledge across multiple product lines related to failure analysis, with a heavy emphasis on transmission electron microscopy, high electron energy principles, image processing, and related analytical data analysis methodologies.PRIMARY RESPONSIBILITIESTechnical product support for FIB-SEMProvide applications support for customers through recipe automation auditsDeliver compelling product presentationsProvide sample-run activities and product demonstrations to customersConduct technical product training on instruments and applications for customers and internal staffUnderstand and provide technical solutions to customer's technical requirements through applications supportAnalyze customer samples for sales opportunities and technical supportAssist internal staff and customers with technical support and application issuesReview customer application needs with sales and technical staffServe in a technical support role during sales callsResolve technical product line issues and problemsKey account technical managementProvide technical requirements to the factory for continued and next generation product developmentOther duties as assignedEDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTSBS degree in related field required or equivalent combination of education and experienceMS degree in Physics, Materials Science, Chemistry, Biochemistry, or related field is a plusDriver's license with acceptable driving record with the ability to be covered under the company's insuranceEXPERIENCE and TRAVEL REQUIREMENTSTwo (2) years' relevant work experienceTwo (2) years' experience for AE I or Five (5) years' experience for AE II in related materials science applications or semiconductor FA applicationsTwo (2) years' experience for AE I or Five (5) years' experience for AE-II working with FIB-SEM experienceTransmission Electron Microscope (TEM) and Scanning Electron Microscope (SEM) experience is strongly preferredProgramming experience in scripting languages, Python, C, and C++, MATLab is a plusProject management experience is a plusExperience developing new products, technical functions, or applications through customer collaboration is a plusDomestic and international travel up to 30%KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTSAbility to effectively communicate information to customers and management regarding all activities and schedulesBasic knowledge and understanding of physics and chemistryStrong verbal and written communication skills with management, co-workers, and customersAbility to work with minimal instructionsAbility to work on assignments that are complex utilizing considerable judgement and initiativeAbility to give training classes remotely or onsite on complex system theory to both field engineers and customersAbility to effectively interface with customers, service department personnel and othersEquipment specific operation skillsUnderstanding of equipment electronicsAbility to give advanced customer trainingAbility to assist Field Service Engineers with problems they encounter in the fieldAbility to transfer technical knowledge to less experienced engineers through on-the-job training (OJT) or classroom trainingAbility to work independently with minimal supervisionAbility to successfully complete complex problemsAbility to use considerable judgement in resolving problems and making recommendationsAbility to see small objects within a confined area with or without accommodationsAbility to identify and distinguish color-codesAbility to transport parts and toolbox from car to equipment site with or without accommodationsAbility to lift up to 50 pounds with or without accommodationsHand-eye coordination at a level to support activities with very fine (delicate) to large, leveraged type items with or without accommodationsAbility to communicate and receive communication via telephone and pager with or without accommodationsAbility to hear audible noises

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