Trade Station Group, Inc.
Technical Support Representative
Trade Station Group, Inc., Chicago, Illinois, United States, 60290
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Who We Are
:TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.
What We Are Looking For
:The Technical Support Representative is responsible for education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to ensure proper service. The candidate will need to be detail-oriented and will be required to learn different aspects and terminology in different markets.
What You’ll Be Doing
:Assist clients and internal team members with escalated technical issues via telephone and emailTrain clients on our proprietary trading software, acting as a subject matter expert for our customersAct as liaison with other departments to drive resolutions for escalated issuesAbility to take ownership of issue reporting and resolution follow-upDeliver Client Service and Account assistance for web, mobile and platform access pointsTroubleshoot client software and hardware to resolve customer impacting itemsGather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rolloutsParticipate in product testing and QA reviewThe Skills You Bring
:Constantly strive to educate and train other employees and clientsStrong desire to help othersAbility to deliver customer service excellence in all actionsPossess superior oral and written communication skillsMust be dependable, punctual and able to work in a dynamic fun work environmentMust have a confident and positive attitude that supports the goals of service excellenceTeam player with strong leadership skillsProficient in the areas of Technical Support and Client ServicesTroubleshooting skills, with the ability to work through complex application and reported issuesMinimum Qualifications
:Bachelor’s degree (Preferably Computer Science, MIT, IT, Finance or related discipline)3-5 years of Technical Support experienceMicrosoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)Desired Qualifications
:CompTIA Core Certification (IT Fundamentals, A+, Network+, Security+)Securities Industry qualifications: Series 7, 63 & 3What We Offer
:Collaborative work environmentCompetitive PayYearly bonus and generous 401k planComprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!Generous Paid Time Off plansFlexible working environmentTradeStation Account employee benefits, as well as full access to trading education materialsPay Range (US) $55-60K (Countries outside of the US have differing ranges in accordance with local labor markets)
TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.
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Who We Are
:TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.
What We Are Looking For
:The Technical Support Representative is responsible for education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to ensure proper service. The candidate will need to be detail-oriented and will be required to learn different aspects and terminology in different markets.
What You’ll Be Doing
:Assist clients and internal team members with escalated technical issues via telephone and emailTrain clients on our proprietary trading software, acting as a subject matter expert for our customersAct as liaison with other departments to drive resolutions for escalated issuesAbility to take ownership of issue reporting and resolution follow-upDeliver Client Service and Account assistance for web, mobile and platform access pointsTroubleshoot client software and hardware to resolve customer impacting itemsGather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rolloutsParticipate in product testing and QA reviewThe Skills You Bring
:Constantly strive to educate and train other employees and clientsStrong desire to help othersAbility to deliver customer service excellence in all actionsPossess superior oral and written communication skillsMust be dependable, punctual and able to work in a dynamic fun work environmentMust have a confident and positive attitude that supports the goals of service excellenceTeam player with strong leadership skillsProficient in the areas of Technical Support and Client ServicesTroubleshooting skills, with the ability to work through complex application and reported issuesMinimum Qualifications
:Bachelor’s degree (Preferably Computer Science, MIT, IT, Finance or related discipline)3-5 years of Technical Support experienceMicrosoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)Desired Qualifications
:CompTIA Core Certification (IT Fundamentals, A+, Network+, Security+)Securities Industry qualifications: Series 7, 63 & 3What We Offer
:Collaborative work environmentCompetitive PayYearly bonus and generous 401k planComprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!Generous Paid Time Off plansFlexible working environmentTradeStation Account employee benefits, as well as full access to trading education materialsPay Range (US) $55-60K (Countries outside of the US have differing ranges in accordance with local labor markets)
TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.
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