Vice President, Workplace Technology Services Senior Specialist

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We’re seeking a future team member for the role of VP, End User Services to join our Engineering team. This role is located in Hong Kong, Hybrid.The candidate will be responsible for adding value to the development, support, processes, buildings, client interaction & experience products and services associated with workplace related technologies. Additionally, the candidate will also act as the Technology escalation contact for the branch ensuring continuous service availability, managing technology risks and providing excellent end user experience by working in close partnership with the businesses and the regional and global Engineering teams.In this role, you’ll make an impact in the following ways:Deliver OLA/SLA based onsite support services for workplace technology environment.Hold a deep understanding of the workplace technologies present in the market today.Building and maintaining strong, productive relationships with the business and acting as an escalation point for delivery and support of technology services locally.Ensure governance is adhered to and manage risk to meet or exceed internal and external audit requirements.Provide end user support for all areas of the business, including trading/front office users, ensuring excellent technology experience.Ensure compliance and administrative requests are completed accurately on time.Possess continuous improvement attitude through recommendation.Provide smart hands support for Infrastructure support required locally within the location.Provide technology support for events organized locally through active collaboration with the organizers and regional team.Participates in regular meetings with various business units in the location to review the status of the services and to ensure all SLAs and reporting requirements are met.Serve as onsite point of contact for implementing the Technology Control Framework at the branch level.Technology representative on behalf of the branch for Compliance and Regulatory engagement supporting internal/external audits, reviews, reporting submissions, assessments, requirements and readiness.Identify technology risk proactively and address them through structured delivery plan along with regional service owners.Coordinate with various business units in the location and Enterprise Resiliency Office during major incidents to effectively identify and assess business impact.Responsible for business/stakeholder engagement and communication for all major incidents in APAC together with the other leads.To be successful in this role, we’re seeking the following:Bachelor's degree in a Computer Science, Engineering or related disciple or equivalent work experience required.10+ years of technical and management experience required; experience in the securities or financial services industry is a plus.Proficiency in English is a must.Excellent stakeholder management and communication (verbal and written) skills across different organizational levels, including senior executive management.Prior experience in dealing with Compliance and local regulatory on technical incidents/risk/control matters is an advantage.A self-motivator who has solid track record of local and regional delivery in a global organization.Ability to quickly adapt to changes and summarize complex technology issues.Inquisitive and curious mindset to learn more with an attitude to challenge the status quo.Familiar with basic network architecture and cloud-based services.Expected technical skills/tools:Microsoft suite including general administration and troubleshooting, M365, Win10/11, SCCM, Exchange, Azure fundamentals, Intune and Mac OS.ServiceNow, JIRA, change and configuration management tools and workflow.ITIL v4 Service Management.Virtual/published desktop and infrastructure support.General end-user technology set, including hardware build, maintenance and support, AV conferencing and collaboration tools.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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