University of California, Riverside
HOSS Services Manager
University of California, Riverside, Riverside, California, United States, 92504
Job ID: 34058957
Category: Student Affairs and Advising
Organization: Enrollment Services
Department: Highlander One Stop Shop
Location: Main Campus - UCR
Salary: $61,000 - $106,800
Date Posted: August 23, 2024
Application Deadline: Open Until Filled
Schedule: 8AM - 5PM
Full/Part Time: Full-time (100%)
Level of Supervision: Direction
Other Information:
Qualifies for Employee Referral Bonus:
No
UC Internal Job:
No
Position Information:
The HOSS is a campus function that has consolidated services to maximize efficiency, improve customer (student) services, and foster staff collaboration in the areas of Undergraduate Admissions, Student Business Services, Financial Aid, and the Office of the Registrar. Under the Leadership of the Associate Vice Chancellor of Enrollment Services, the HOSS Lead holds a significant impact on the overall success of the heavy customer walk-in One Stop Counter and the Highlander Port. With the overarching goal of providing excellent customer service, the HOSS Lead strives in a complex environment to ensure the HOSS operation is streamlined, meeting the needs of our diverse student population, and interacting appropriately with the departments it represents.
Information Specialists and department representatives build a level of transparency and accessibility to the UCR community as front line representatives of the UCR campus regarding procedures, policies, regulations and programs governing the areas of Financial Aid, Registrar, Student Business Services, and Undergraduate Admissions.
Serves as the Financial Aid Office subject matter expert at the HOSS, providing direction and support in the areas of needs analysis, Free Application for Federal Student Aid (FAFSA), CA Dream Act Application (CADAA), document verification, expected family contribution (EFC) and disbursement of financial aid funds. Experience with guiding students and parents in the use of the California Student Aid Commission (CSAC) website, student loans.gov, and other student self-service tools.
Responsible for the overall operation of the HOSS, to include maintaining a clean, organized customer-facing operation, managing operation statistics and reports, managing lines as needed, escalating student issues as needed, and promoting a culture of collaboration, process improvement, active listening, and inclusion.
The salary range for the HOSS Services Manager is $61,000 - $106,800 annually. However, the expected pay scale for this position is $61,000 - $67,560 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.
Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.
As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
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Category: Student Affairs and Advising
Organization: Enrollment Services
Department: Highlander One Stop Shop
Location: Main Campus - UCR
Salary: $61,000 - $106,800
Date Posted: August 23, 2024
Application Deadline: Open Until Filled
Schedule: 8AM - 5PM
Full/Part Time: Full-time (100%)
Level of Supervision: Direction
Other Information:
Qualifies for Employee Referral Bonus:
No
UC Internal Job:
No
Position Information:
The HOSS is a campus function that has consolidated services to maximize efficiency, improve customer (student) services, and foster staff collaboration in the areas of Undergraduate Admissions, Student Business Services, Financial Aid, and the Office of the Registrar. Under the Leadership of the Associate Vice Chancellor of Enrollment Services, the HOSS Lead holds a significant impact on the overall success of the heavy customer walk-in One Stop Counter and the Highlander Port. With the overarching goal of providing excellent customer service, the HOSS Lead strives in a complex environment to ensure the HOSS operation is streamlined, meeting the needs of our diverse student population, and interacting appropriately with the departments it represents.
Information Specialists and department representatives build a level of transparency and accessibility to the UCR community as front line representatives of the UCR campus regarding procedures, policies, regulations and programs governing the areas of Financial Aid, Registrar, Student Business Services, and Undergraduate Admissions.
Serves as the Financial Aid Office subject matter expert at the HOSS, providing direction and support in the areas of needs analysis, Free Application for Federal Student Aid (FAFSA), CA Dream Act Application (CADAA), document verification, expected family contribution (EFC) and disbursement of financial aid funds. Experience with guiding students and parents in the use of the California Student Aid Commission (CSAC) website, student loans.gov, and other student self-service tools.
Responsible for the overall operation of the HOSS, to include maintaining a clean, organized customer-facing operation, managing operation statistics and reports, managing lines as needed, escalating student issues as needed, and promoting a culture of collaboration, process improvement, active listening, and inclusion.
The salary range for the HOSS Services Manager is $61,000 - $106,800 annually. However, the expected pay scale for this position is $61,000 - $67,560 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.
Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.
As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
#J-18808-Ljbffr