Case Manager Lead

VOALAHelping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.JOB SUMMARY AND PURPOSEThe Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of program clients. This includes assisting case managers in: assessing and reassessing household needs, educating households on community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed. The Lead Case Manager shall work to ensure his and the team's case load is assigned and completed in a timely manner. The position requires a combination of administrative/office duties and field/outreach work.DUTIES AND RESPONSIBILITIESAssign and monitor case load of team.Review daily referrals and screenings of potential clients.Designate clients to case manager for intake and ensure all supporting documents are verified.Provide information and referrals for callers and walk-ins.Conduct comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.Develop support systems to meet client needs, coordinate and facilitate move-in activities, rental negotiations, and service referrals as required.May make home and field visits.Monitor case managers on a regular basis to determine quality and effectiveness of services provided.Review cases with Program Coordinator and Case Management Team.Audit case files on a regular basis for completeness and accuracy.Conduct crisis intervention as necessary.Assist case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization.Make referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate.Provide support to case managers, clients, and families through ongoing case conferencing, counseling, and advocacy.Conduct comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes.Assure all program assets and file documents are maintained and secure for all client records.Develop, perform, and assist with workshops pertaining to program services that meet client needs.Participate and assist with outreach events.Other duties as assigned.REQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.EDUCATION:Associate’s Degree in Social Work or related field or a combination of education and relevant experience (Two years’ total).Completion of VOALA Case Management training within 6 months of hire.EXPERIENCE:Minimum of 2 years of experience as a case manager.Proven leadership ability.PREFERRED QUALIFICATIONS:Bachelor’s Degree (Social Work or related).3 years of experience working with target population.Experience in supervision or lead role preferred.HMIS navigation.

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