US VENTURE INC
Vice President, Client Success - Breakthrough
US VENTURE INC, Green Bay, Wisconsin, United States, 54311
POSITION SUMMARY
Breakthrough is a leading provider of sustainable fuel and freight solutions for shippers that reduce cost, create efficient networks, and decarbonize transportation. Using our robust dataset, cutting-edge technology, and market expertise, we uncover freight optimizations and create actionable strategies for the largest brands in the world. Breakthrough has grown from our Fuel Recovery solution to engaging clients through multiple products and as a result building a client success function.The Vice President, Client Success will lead the overall client engagement strategy for Breakthrough. Establishing and overseeing our account management planning, objectives, and initiatives aligned with business plans. Creating short and long-term strategies for building client relationships, generating new product engagement, and driving revenue growth. Managing client retention strategies and mitigating risk. Building cross-functional relationships with organizational stakeholders to understand products, clients, and industry. Ensuring client experiences consistently meet and exceed client expectations through Relentless Client Focus.A successful candidate will bring experience in developing and leading client success programs and demonstrate a knowledge of how it can apply to Breakthrough. This role will office from our Green Bay, WI location, willing to assist with relocation upon request.JOB RESPONSIBILITIES
Build and lead the Client Success team in engaging with Breakthrough clients including many leading Fortune 500 organizations.Build key account strategies to be employed by the team and engage in top-to-top meetings with enterprise-level clients. May personally participate in or negotiate strategic opportunities and stay engaged through implementation of products.Develops major goals to support broad functional objectives. Oversees setting targets for Client Success from the sales organization and uses data and technology to measure and monitor growth processes, identify issues, and enhance performance.Builds effective client engagement with recruiting, mentoring, and development programs for Director, Client Success team members.Provide regular and meaningful insights to Senior Leadership, Business Plan Owners and Marketing on market trends, product requirements and competition. Uses market and clients insights to collaborate with internal stakeholders to identify and suggest new features and/or products.Member of the Senior Leadership Team.Provide timely and accurate forecasts of revenue for implementations in process.Responsibility to continue to deliver distinguished value and service that differentiates the Breakthrough brand and is consistent with strategic growth goals.Continue and grow Breakthrough’s strong client advocacy through client’s willing to engage as references, share case studies and testimonials, and participate in industry conferences to share their experiences.Cultivate U.S. Venture’s values while inspiring, empowering, recognizing, and guiding team members.Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit.Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization.Continuously learn and develop self professionally.Support corporate efforts for safety, government compliance, and all other company policies & procedures.Perform other related duties as required and assigned.QUALIFICATIONS
Required:Bachelor’s degree with 15+ years of experience in supply chain, executive account management leadership, SaaS software delivery or Client relationship leadership roles.A self-starter who thrives in a fast-paced, high growth, rapidly changing environment.Exceptional interpersonal, written and presentation skills.Experience using Salesforce and strategic selling methodologies.Balances great ambition and drive with a high-level integrity and honesty.Ability to coach and assist Client Delivery team members to present and communicate with all levels of the customer – Technical, Financial, Operational & Executive.Experience leading multi-product, enterprise level client relationships bringing actionable ideas to drive strategy.Moderate travel is needed, up to 30% of the time.Role based in Green Bay, WI, willing to assist with relocation upon request.Preferred:Transportation or Supply Chain Experience.
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Breakthrough is a leading provider of sustainable fuel and freight solutions for shippers that reduce cost, create efficient networks, and decarbonize transportation. Using our robust dataset, cutting-edge technology, and market expertise, we uncover freight optimizations and create actionable strategies for the largest brands in the world. Breakthrough has grown from our Fuel Recovery solution to engaging clients through multiple products and as a result building a client success function.The Vice President, Client Success will lead the overall client engagement strategy for Breakthrough. Establishing and overseeing our account management planning, objectives, and initiatives aligned with business plans. Creating short and long-term strategies for building client relationships, generating new product engagement, and driving revenue growth. Managing client retention strategies and mitigating risk. Building cross-functional relationships with organizational stakeholders to understand products, clients, and industry. Ensuring client experiences consistently meet and exceed client expectations through Relentless Client Focus.A successful candidate will bring experience in developing and leading client success programs and demonstrate a knowledge of how it can apply to Breakthrough. This role will office from our Green Bay, WI location, willing to assist with relocation upon request.JOB RESPONSIBILITIES
Build and lead the Client Success team in engaging with Breakthrough clients including many leading Fortune 500 organizations.Build key account strategies to be employed by the team and engage in top-to-top meetings with enterprise-level clients. May personally participate in or negotiate strategic opportunities and stay engaged through implementation of products.Develops major goals to support broad functional objectives. Oversees setting targets for Client Success from the sales organization and uses data and technology to measure and monitor growth processes, identify issues, and enhance performance.Builds effective client engagement with recruiting, mentoring, and development programs for Director, Client Success team members.Provide regular and meaningful insights to Senior Leadership, Business Plan Owners and Marketing on market trends, product requirements and competition. Uses market and clients insights to collaborate with internal stakeholders to identify and suggest new features and/or products.Member of the Senior Leadership Team.Provide timely and accurate forecasts of revenue for implementations in process.Responsibility to continue to deliver distinguished value and service that differentiates the Breakthrough brand and is consistent with strategic growth goals.Continue and grow Breakthrough’s strong client advocacy through client’s willing to engage as references, share case studies and testimonials, and participate in industry conferences to share their experiences.Cultivate U.S. Venture’s values while inspiring, empowering, recognizing, and guiding team members.Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit.Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization.Continuously learn and develop self professionally.Support corporate efforts for safety, government compliance, and all other company policies & procedures.Perform other related duties as required and assigned.QUALIFICATIONS
Required:Bachelor’s degree with 15+ years of experience in supply chain, executive account management leadership, SaaS software delivery or Client relationship leadership roles.A self-starter who thrives in a fast-paced, high growth, rapidly changing environment.Exceptional interpersonal, written and presentation skills.Experience using Salesforce and strategic selling methodologies.Balances great ambition and drive with a high-level integrity and honesty.Ability to coach and assist Client Delivery team members to present and communicate with all levels of the customer – Technical, Financial, Operational & Executive.Experience leading multi-product, enterprise level client relationships bringing actionable ideas to drive strategy.Moderate travel is needed, up to 30% of the time.Role based in Green Bay, WI, willing to assist with relocation upon request.Preferred:Transportation or Supply Chain Experience.
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