Tbwa Chiat/Day Inc
Care Coordinator - Capitol Hill Washington D.C.
Tbwa Chiat/Day Inc, Washington, District of Columbia, us, 20022
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.
The Opportunity:
Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.
This is a full time (40 hrs/week) position with a rotating schedule of four 10hr shifts per week.
What You’ll Do:
Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience
Manage the schedule of daily appointments and walk-ins
Take and make calls and communicate via email to other Vet Practices and clients as necessary
Keep our common areas clean and well stocked
Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed
Perform other duties as assigned by your team leaders
You Have:
At least 1 year of experience in customer service, hospitality, or client facing receptionist positions
Experience in the veterinary industry preferred
Excellent written and verbal communication skills
High attention to detail and ability to multitask with accuracy and efficiency
A high comfort level typing and utilizing multiple computer systems
Prior experience in veterinary practices or animal care is a plus
We Offer:
Competitive Pay | Based on Experience
Opportunities for tuition assistance for staff pursuing LVT/CVT with our education partners
Team-Based Profit Sharing
Strong Team Culture
Discount on In-Clinic Services for Pets
Flexible Scheduling Models with scheduled released at least a month in advance
401(k) contribution with partial employer match
Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust
Our Values:We’re obsessed with pets: The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond.
We work as a team: We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best.
We communicate clearly:
We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication.
We work happy:
We bring a happy, positive attitude to work because it impacts the energy in the office.
We’re empowered:
We’re building a new kind of vet experience, and every team member is empowered to try new things and own their decision-making.
#J-18808-Ljbffr
Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.
The Opportunity:
Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.
This is a full time (40 hrs/week) position with a rotating schedule of four 10hr shifts per week.
What You’ll Do:
Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience
Manage the schedule of daily appointments and walk-ins
Take and make calls and communicate via email to other Vet Practices and clients as necessary
Keep our common areas clean and well stocked
Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed
Perform other duties as assigned by your team leaders
You Have:
At least 1 year of experience in customer service, hospitality, or client facing receptionist positions
Experience in the veterinary industry preferred
Excellent written and verbal communication skills
High attention to detail and ability to multitask with accuracy and efficiency
A high comfort level typing and utilizing multiple computer systems
Prior experience in veterinary practices or animal care is a plus
We Offer:
Competitive Pay | Based on Experience
Opportunities for tuition assistance for staff pursuing LVT/CVT with our education partners
Team-Based Profit Sharing
Strong Team Culture
Discount on In-Clinic Services for Pets
Flexible Scheduling Models with scheduled released at least a month in advance
401(k) contribution with partial employer match
Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust
Our Values:We’re obsessed with pets: The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond.
We work as a team: We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best.
We communicate clearly:
We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication.
We work happy:
We bring a happy, positive attitude to work because it impacts the energy in the office.
We’re empowered:
We’re building a new kind of vet experience, and every team member is empowered to try new things and own their decision-making.
#J-18808-Ljbffr