A Community Of Friends, Inc.
Case Manager I
A Community Of Friends, Inc., Santa Ana, California, United States, 92725
A Community of Friends (ACOF) is a nonprofit affordable housing development corporation founded in 1988 with the goal of developing housing for individuals and families with special needs. Its mission is to end homelessness through the provision of quality permanent supportive housing for people with mental illness. ACOF’s values are Dignity, Excellence, Community, and Equity.Summary
Under the direction of the Tenant Services Supervisor II, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC). This framework provides the CM-I with tools that reflect best practices to motivate tenants to achieve their goals in a non-judgmental manner. The CM-I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals, and linkages to all tenants. The CM-I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) database.Direct Services:
Provide individual case management referrals and supportive services for tenantsMaintain daily and weekly contact with all tenantsWork with a diverse and marginalized tenant caseload experiencing many barriers including chronic homelessness, trauma, medical, mental health, and substance useCreate and provide group supportive services to tenantsMaintain proper documentation and current case notes in a computerized database system (HMIS)Process housing applications using the Coordinated Entry System (CES)Provide crisis management services to support tenant housing retention, increase income, and build community engagementProvide coverage for programs which are occasionally conducted during evening and weekend hoursCollaborate with tenants to develop individual goal plans aimed at improving overall well-being and housing stabilityResponsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abusePresent tenant case reviews to the Tenant Services Supervisor on a bi-weekly basisTransport tenants in ACOF van to various agencies such as DMV, Orange County Health Care Agency, mental health clinic, or support group meetingWork cooperatively and cohesively with other Services and Property Management Staff including participation in bi-weekly property meetings, trainings, and emergency interventionsRequirements
To perform effectively in this position, the Case Manager must have:Basic Qualifications
BA in Social Services FieldTwo (2) years case management/client advocacy services with people who have been homeless and/or have a mental illnessOne (1) year experience utilizing a client tracking database systemDemonstrated experience in developing and facilitating providing life skills groupsProficiency with Microsoft software programs (Word, Excel, PowerPoint, Outlook)Ability to provide crisis management services in challenging environmentsExperience working in a setting striving towards a team-building environmentProficiency with keyboarding skills to produce correspondence, email, and reportsCommunicate effectively both in verbal and written formatsSensitivity and appreciation of diverse tenant populations as a benchmark to effectively promote community and independent living skillsSix (6) months experience utilizing evidence-based practices in a social services fieldAccess to a personal vehicle to be used to conduct ACOF businessAbility to meet California minimum and ACOF insurance requirementsAbility to lift 30 poundsPreferred Qualifications
Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosisProficiency with the HMIS systemKnowledge of the Coordinated Entry System and a familiarity with the VI-SPDATSensitivity and appreciation of diverse tenant populations as a benchmark to effectively promote community and independent living skillsExtensive knowledge of the Team Concept and ability to navigate a variety of social services systemsAbility to provide non-judgmental support and direction to individuals and families in stressful circumstancesExperience working in a setting striving towards a team-building environmentWe are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at cnolan@acof.org.ACOF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.
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Under the direction of the Tenant Services Supervisor II, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC). This framework provides the CM-I with tools that reflect best practices to motivate tenants to achieve their goals in a non-judgmental manner. The CM-I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals, and linkages to all tenants. The CM-I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) database.Direct Services:
Provide individual case management referrals and supportive services for tenantsMaintain daily and weekly contact with all tenantsWork with a diverse and marginalized tenant caseload experiencing many barriers including chronic homelessness, trauma, medical, mental health, and substance useCreate and provide group supportive services to tenantsMaintain proper documentation and current case notes in a computerized database system (HMIS)Process housing applications using the Coordinated Entry System (CES)Provide crisis management services to support tenant housing retention, increase income, and build community engagementProvide coverage for programs which are occasionally conducted during evening and weekend hoursCollaborate with tenants to develop individual goal plans aimed at improving overall well-being and housing stabilityResponsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abusePresent tenant case reviews to the Tenant Services Supervisor on a bi-weekly basisTransport tenants in ACOF van to various agencies such as DMV, Orange County Health Care Agency, mental health clinic, or support group meetingWork cooperatively and cohesively with other Services and Property Management Staff including participation in bi-weekly property meetings, trainings, and emergency interventionsRequirements
To perform effectively in this position, the Case Manager must have:Basic Qualifications
BA in Social Services FieldTwo (2) years case management/client advocacy services with people who have been homeless and/or have a mental illnessOne (1) year experience utilizing a client tracking database systemDemonstrated experience in developing and facilitating providing life skills groupsProficiency with Microsoft software programs (Word, Excel, PowerPoint, Outlook)Ability to provide crisis management services in challenging environmentsExperience working in a setting striving towards a team-building environmentProficiency with keyboarding skills to produce correspondence, email, and reportsCommunicate effectively both in verbal and written formatsSensitivity and appreciation of diverse tenant populations as a benchmark to effectively promote community and independent living skillsSix (6) months experience utilizing evidence-based practices in a social services fieldAccess to a personal vehicle to be used to conduct ACOF businessAbility to meet California minimum and ACOF insurance requirementsAbility to lift 30 poundsPreferred Qualifications
Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosisProficiency with the HMIS systemKnowledge of the Coordinated Entry System and a familiarity with the VI-SPDATSensitivity and appreciation of diverse tenant populations as a benchmark to effectively promote community and independent living skillsExtensive knowledge of the Team Concept and ability to navigate a variety of social services systemsAbility to provide non-judgmental support and direction to individuals and families in stressful circumstancesExperience working in a setting striving towards a team-building environmentWe are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at cnolan@acof.org.ACOF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.
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