Walgreens
Senior Certified Pharmacy Technician
Walgreens, Baltimore, Maryland, United States, 21276
Walgreens Senior Certified Pharmacy Technician - BALTIMORE, Maryland
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.Models and delivers a distinctive and delightful customer experience.Job Responsibilities/Tasks
Customer ExperienceEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).Develops strong relationships with most valuable customers.OperationsUnder the supervision of the pharmacist, assists in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.Responsible for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.Processes manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned by the Pharmacy Manager.Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques.May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers.Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned.Training & Personal DevelopmentEarns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.Job ID:
1476085BRCompany Indicator:
Walgreens Boots AllianceEmployment Type:
Full-timeJob Function:
RetailFull Store Address:
2700 REMINGTON AVE, STE 500, BALTIMORE, MD, 21211External Basic Qualifications:PTCB or ExCPT certification (except in Puerto Rico)One year of work experience as a pharmacy technician in a retail or hospital setting.Must be fluent in reading, writing, and speaking English (except in Puerto Rico).Requires willingness to work flexible schedule, including evening and weekend hours.Preferred Qualifications:Prior work experience with Walgreens.Good math skills (counting, measuring and weighing medications).Basic level PC skills.Knowledge of store inventory control.We will consider employment of qualified applicants with arrest and conviction records.
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In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.Models and delivers a distinctive and delightful customer experience.Job Responsibilities/Tasks
Customer ExperienceEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).Develops strong relationships with most valuable customers.OperationsUnder the supervision of the pharmacist, assists in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.Responsible for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.Processes manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned by the Pharmacy Manager.Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques.May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers.Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned.Training & Personal DevelopmentEarns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.Job ID:
1476085BRCompany Indicator:
Walgreens Boots AllianceEmployment Type:
Full-timeJob Function:
RetailFull Store Address:
2700 REMINGTON AVE, STE 500, BALTIMORE, MD, 21211External Basic Qualifications:PTCB or ExCPT certification (except in Puerto Rico)One year of work experience as a pharmacy technician in a retail or hospital setting.Must be fluent in reading, writing, and speaking English (except in Puerto Rico).Requires willingness to work flexible schedule, including evening and weekend hours.Preferred Qualifications:Prior work experience with Walgreens.Good math skills (counting, measuring and weighing medications).Basic level PC skills.Knowledge of store inventory control.We will consider employment of qualified applicants with arrest and conviction records.
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