McCormick & Company, Incorporated
SOLUTION CENTER SPECIALIST I
McCormick & Company, Incorporated, Cockeysville, Maryland, United States, 21030
McCormick & Co, Inc., a world leader in the spice, flavor and seasonings industry, is seeking a full time
NA Solution Center Specialist I
on the NA Solution Center Team. This new hire will work in McCormick’s Global Headquarters located at 24 Schilling Road in Hunt Valley, MD. The NA Solution Center I will report to the NA Solution Center Team Manager.With $4 billion in annual sales, McCormick & Company, Incorporated manufactures, markets and distributes spices, seasoning mixes, condiments and other flavorful products to the entire food industry – retail outlets, food manufacturers and foodservice businesses. Every day, no matter where or what you eat, you can enjoy food flavored by McCormick.
McCormick makes every moment and meal better
! To learn more please visit us at
www.mccormickcorporation.com .As an employer recognized for our exceptional commitment to employees, McCormick & Co., Inc. offers a wide variety of benefits, programs and services which address the needs of employees and their families. McCormick’s benefits include, but are not limited to tuition assistance, medical & dental, disability, group life insurance, 401(k), defined contribution plan, paid holidays and vacations.Overview:
Responsible for providing daily service delivery within MPS solutions center team for designated customer groups with consistently reliable, and highly engaging service. Answers customer/employee inquiries leveraging a variety of technology and manual systems, processes and tools. Answers employee inquiries with increasing complexity over time and following the Tier system. Escalates concerns and is able to effectively synthesize information from a variety of sources to respond to the inquiry in a timely manner. Engages with other team members in a collaborative and team-oriented way to learn and take on additional activities through training.Ensures day to day tasks are resolved and partners with team members, team leader and manager on the effective delivery of daily/weekly/monthly tasks. Can see beyond process to identify any other key dependencies that may lead to enhanced customer service for employee inquiries. May participate in projects and can also participate in a variety of cyclical events that occur yearly, monthly or quarterly in the Solutions Center Process.Carries a mindset of continuous improvement and regularly provides insights to support the development of improved processes and services.Accountable for ensuring a consistent customer experience, controls (including SOX) and compliance within the team assigned.Key Responsibilities:
Proactively responds to customer/employee inquiries leveraging a variety of technology and manual administrative systems, processes and tools. Documents all transactions and consistently follows standards and operating practices for service documentation. During service delivery, is highly engaging, consistently reliable, and achieves employee satisfaction with a high quality level of service and in compliance with Solutions Center in-scope processes and at or above KPIs targets. Manages task execution with some guidance as needed from next level colleagues. Accurately moves inquiries from across process flow owners (ex. employee, other MPS teams, HRBP, manager).Ensures accuracy in documentation, administration and follow through of all employee lifecycle services. Takes partners as needed to ensure questions to process or inquiry are resolved timely. Ensures compliance (ex. SOX) and best practices are learned, understood and followed to standard. Escalates when questions arise to ensure compliance and quality of service are never compromised.Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers. Manages follow up and time in partnership with team management. Conducts follow up and service calls to ensure inquiry and service closure. Administrates to closure including documentation.Working on process excellence within own area of responsibility and recommending process improvements, supporting implementation of the improvements. Engages in continuous learning by partnering with peers, next level peers, team leader and/or team managers to help resolve matters of complexity or not yet trained. Spends time daily and weekly learning new inquiries and focused on working at an increased level of independence.Qualifications:
College Degree preferred but not requiredPreferred HR certification (or PHR preferred in US only)0-3 years of call center experience0-2 years of managing projects or participating in project teamsAttention to Detail, and engaging in collaborative work teamsExperience within HR business function would be ideal.Demonstrated experience in delivering services / providing advisory to others. Preferred experience with multicultural and/or with remote customers.McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.WHY WORK AT MCCORMICK?
United by flavor. Driven by results.As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.
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NA Solution Center Specialist I
on the NA Solution Center Team. This new hire will work in McCormick’s Global Headquarters located at 24 Schilling Road in Hunt Valley, MD. The NA Solution Center I will report to the NA Solution Center Team Manager.With $4 billion in annual sales, McCormick & Company, Incorporated manufactures, markets and distributes spices, seasoning mixes, condiments and other flavorful products to the entire food industry – retail outlets, food manufacturers and foodservice businesses. Every day, no matter where or what you eat, you can enjoy food flavored by McCormick.
McCormick makes every moment and meal better
! To learn more please visit us at
www.mccormickcorporation.com .As an employer recognized for our exceptional commitment to employees, McCormick & Co., Inc. offers a wide variety of benefits, programs and services which address the needs of employees and their families. McCormick’s benefits include, but are not limited to tuition assistance, medical & dental, disability, group life insurance, 401(k), defined contribution plan, paid holidays and vacations.Overview:
Responsible for providing daily service delivery within MPS solutions center team for designated customer groups with consistently reliable, and highly engaging service. Answers customer/employee inquiries leveraging a variety of technology and manual systems, processes and tools. Answers employee inquiries with increasing complexity over time and following the Tier system. Escalates concerns and is able to effectively synthesize information from a variety of sources to respond to the inquiry in a timely manner. Engages with other team members in a collaborative and team-oriented way to learn and take on additional activities through training.Ensures day to day tasks are resolved and partners with team members, team leader and manager on the effective delivery of daily/weekly/monthly tasks. Can see beyond process to identify any other key dependencies that may lead to enhanced customer service for employee inquiries. May participate in projects and can also participate in a variety of cyclical events that occur yearly, monthly or quarterly in the Solutions Center Process.Carries a mindset of continuous improvement and regularly provides insights to support the development of improved processes and services.Accountable for ensuring a consistent customer experience, controls (including SOX) and compliance within the team assigned.Key Responsibilities:
Proactively responds to customer/employee inquiries leveraging a variety of technology and manual administrative systems, processes and tools. Documents all transactions and consistently follows standards and operating practices for service documentation. During service delivery, is highly engaging, consistently reliable, and achieves employee satisfaction with a high quality level of service and in compliance with Solutions Center in-scope processes and at or above KPIs targets. Manages task execution with some guidance as needed from next level colleagues. Accurately moves inquiries from across process flow owners (ex. employee, other MPS teams, HRBP, manager).Ensures accuracy in documentation, administration and follow through of all employee lifecycle services. Takes partners as needed to ensure questions to process or inquiry are resolved timely. Ensures compliance (ex. SOX) and best practices are learned, understood and followed to standard. Escalates when questions arise to ensure compliance and quality of service are never compromised.Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers. Manages follow up and time in partnership with team management. Conducts follow up and service calls to ensure inquiry and service closure. Administrates to closure including documentation.Working on process excellence within own area of responsibility and recommending process improvements, supporting implementation of the improvements. Engages in continuous learning by partnering with peers, next level peers, team leader and/or team managers to help resolve matters of complexity or not yet trained. Spends time daily and weekly learning new inquiries and focused on working at an increased level of independence.Qualifications:
College Degree preferred but not requiredPreferred HR certification (or PHR preferred in US only)0-3 years of call center experience0-2 years of managing projects or participating in project teamsAttention to Detail, and engaging in collaborative work teamsExperience within HR business function would be ideal.Demonstrated experience in delivering services / providing advisory to others. Preferred experience with multicultural and/or with remote customers.McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.WHY WORK AT MCCORMICK?
United by flavor. Driven by results.As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.
#J-18808-Ljbffr