Progress Residential, L.P.
Technology Delivery Engineer Dallas TX
Progress Residential, L.P., Dallas, Texas, United States, 75215
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential is the largest provider of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.Employment with Progress Residential is conditional on a satisfactory background and drug screen.Job OverviewThe Technology Delivery Engineer will play a key role in resolving complex technical issues, mentoring junior team members, and driving continuous improvement initiatives. This position requires a minimum of four years of experience in technical support, along with advanced troubleshooting skills and a strong commitment to customer satisfaction.What You’ll DoProvide advanced technical support to customers via phone, email, chat, and remote assistance, serving as a subject matter expert and primary point of contact for escalated issues.Lead troubleshooting efforts for complex hardware, software, and network-related problems, utilizing in-depth technical knowledge and diagnostic tools to identify root causes and implement effective solutions.Mentor and coach junior technical support team members, providing guidance on best practices, troubleshooting methodologies, and customer interaction techniques.Collaborate closely with cross-functional teams Networking, IT Infrastructure and Security to investigate and resolve complex technical issues, driving timely resolution and customer satisfaction.Develop and maintain strong relationships with key customers, serving as a trusted advisor and advocate to ensure their technical support needs are met and exceeded.Continuously assess and improve technical support processes, workflows, and documentation to enhance efficiency, scalability, and customer experience.Document all technical inquiries, incidents, and resolutions in a ticketing system, ensuring thorough and accurate records are maintained for tracking and reporting purposes.Participate in on-call rotation and provide after-hours support as needed to ensure 24/7 coverage and resolution of critical issues.RequirementsBachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.Minimum of four years of experience in technical support or a customer-facing role.Advanced technical proficiency with a deep understanding of hardware, software applications, operating systems, and network infrastructure.Demonstrated expertise in troubleshooting complex technical issues, utilizing diagnostic tools, log analysis, and debugging techniques.Strong leadership and mentoring skills with the ability to inspire and develop junior team members.Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to customers and internal stakeholders.Proven track record of delivering exceptional customer service and driving customer satisfaction.Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively.Vaccination against Covid-19 is required, except where prohibited pursuant to state or local law.What We OfferThis position offers the opportunity to join a collegial, entrepreneurial firm committed to the personal and professional growth of its team members and to maintaining a positive, encouraging work environment where people enjoy working together. The company offers a comprehensive benefits and perks package, including:401(k) plan with an employer matchHealth, dental, vision and life insurancePaid Time Off (PTO)11 firm holidaysHybrid office/work from home arrangementPretium Enterprise Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.What you can expect from us:In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.We offer competitive compensation, including a performance-based bonus.Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.Closing Statement:This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
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Progress Residential is the largest provider of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.Employment with Progress Residential is conditional on a satisfactory background and drug screen.Job OverviewThe Technology Delivery Engineer will play a key role in resolving complex technical issues, mentoring junior team members, and driving continuous improvement initiatives. This position requires a minimum of four years of experience in technical support, along with advanced troubleshooting skills and a strong commitment to customer satisfaction.What You’ll DoProvide advanced technical support to customers via phone, email, chat, and remote assistance, serving as a subject matter expert and primary point of contact for escalated issues.Lead troubleshooting efforts for complex hardware, software, and network-related problems, utilizing in-depth technical knowledge and diagnostic tools to identify root causes and implement effective solutions.Mentor and coach junior technical support team members, providing guidance on best practices, troubleshooting methodologies, and customer interaction techniques.Collaborate closely with cross-functional teams Networking, IT Infrastructure and Security to investigate and resolve complex technical issues, driving timely resolution and customer satisfaction.Develop and maintain strong relationships with key customers, serving as a trusted advisor and advocate to ensure their technical support needs are met and exceeded.Continuously assess and improve technical support processes, workflows, and documentation to enhance efficiency, scalability, and customer experience.Document all technical inquiries, incidents, and resolutions in a ticketing system, ensuring thorough and accurate records are maintained for tracking and reporting purposes.Participate in on-call rotation and provide after-hours support as needed to ensure 24/7 coverage and resolution of critical issues.RequirementsBachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.Minimum of four years of experience in technical support or a customer-facing role.Advanced technical proficiency with a deep understanding of hardware, software applications, operating systems, and network infrastructure.Demonstrated expertise in troubleshooting complex technical issues, utilizing diagnostic tools, log analysis, and debugging techniques.Strong leadership and mentoring skills with the ability to inspire and develop junior team members.Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to customers and internal stakeholders.Proven track record of delivering exceptional customer service and driving customer satisfaction.Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively.Vaccination against Covid-19 is required, except where prohibited pursuant to state or local law.What We OfferThis position offers the opportunity to join a collegial, entrepreneurial firm committed to the personal and professional growth of its team members and to maintaining a positive, encouraging work environment where people enjoy working together. The company offers a comprehensive benefits and perks package, including:401(k) plan with an employer matchHealth, dental, vision and life insurancePaid Time Off (PTO)11 firm holidaysHybrid office/work from home arrangementPretium Enterprise Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.What you can expect from us:In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.We offer competitive compensation, including a performance-based bonus.Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.Closing Statement:This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
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