County of Solano
Human Services Support Specialist
County of Solano, Fairfield, California, United States, 94533
Providing Public Assistance and Employment Services to Solano County
The Employment and Eligibility Services Division within the Health and Social Services Department assists citizens to become more independent and productive through programs designed to reduce dependency on welfare and promote personal responsibility. It also provides eligibility determination and benefit issuance for customers who apply for various public assistance benefits.
THE POSITIONThe Human Services Support Specialist serves as the primary staff resource and on-site assistance for users of California’s statewide automated case management systems and auxiliary systems that support public assistance, child welfare, and employment services. This role acts as a liaison between departmental end-users, State’s central help desk, vendor staff, and other information systems providers, and County Information Technology staff to resolve system and user problems. The specialist analyzes, investigates, resolves, coordinates, tracks, and documents resolutions of system use, access, and application problems and questions.
The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited term or extra-help positions as vacancies occur or the need arises.
EXPERIENCE AND EDUCATION REQUIREMENTSEither:
One (1) year of full-time experience performing duties as an Employment Resources Specialist III, an Eligibility Benefits Specialist III, or Child Support Specialist (Senior) within Solano County employment.
Two (2) years of full-time experience performing duties as Employment Resources Specialist II, an Eligibility Benefits Specialist II, or Child Support Specialist within Solano County employment.
Three (3) years of experience performing duties equivalent to a journey-level case worker within a California social services department that included in-depth program knowledge and the use of a statewide automated system and related systems to support public assistance, child welfare programs, and/or employment services. This experience must have provided the applicant with broad knowledge of the relevant programs and statewide automated system.
LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS
Possession of a valid California Driver’s License, Class C may be required at the time of appointment.
All licenses, certificates and registrations must be kept current while employed in this class. This may include the completion of continuing education units to maintain the required license, certification, or registration in good standing. Employees must keep their licenses, certifications, and registrations current and failure to do so may constitute cause for personnel action in accordance with civil Service Rules.
SELECTION PROCESS09/27/2024 –
Application review deadline to submit application and any required documents.
Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule.
All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.
A minimum score of 70% is required to continue in the selection process, unless otherwise announced.
All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after the contingent job offer is accepted. These provisions are subject to change.
HOW TO APPLYApplications must be submitted through the NEOGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted
by the application final filing deadline.
Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.
Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.
Please note that all dates/times listed in the job announcement are Pacific Time.
VETERAN'S PREFERENCE POINTSTo be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DEADLINE. Applicants who have a service-connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service-connected reasons.
Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations.
Americans with Disabilities ActIt is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.
APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”) should contact the Human Resources Department by the application review deadline. Applicants will be contacted to discuss the specifics of the request.
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The Employment and Eligibility Services Division within the Health and Social Services Department assists citizens to become more independent and productive through programs designed to reduce dependency on welfare and promote personal responsibility. It also provides eligibility determination and benefit issuance for customers who apply for various public assistance benefits.
THE POSITIONThe Human Services Support Specialist serves as the primary staff resource and on-site assistance for users of California’s statewide automated case management systems and auxiliary systems that support public assistance, child welfare, and employment services. This role acts as a liaison between departmental end-users, State’s central help desk, vendor staff, and other information systems providers, and County Information Technology staff to resolve system and user problems. The specialist analyzes, investigates, resolves, coordinates, tracks, and documents resolutions of system use, access, and application problems and questions.
The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited term or extra-help positions as vacancies occur or the need arises.
EXPERIENCE AND EDUCATION REQUIREMENTSEither:
One (1) year of full-time experience performing duties as an Employment Resources Specialist III, an Eligibility Benefits Specialist III, or Child Support Specialist (Senior) within Solano County employment.
Two (2) years of full-time experience performing duties as Employment Resources Specialist II, an Eligibility Benefits Specialist II, or Child Support Specialist within Solano County employment.
Three (3) years of experience performing duties equivalent to a journey-level case worker within a California social services department that included in-depth program knowledge and the use of a statewide automated system and related systems to support public assistance, child welfare programs, and/or employment services. This experience must have provided the applicant with broad knowledge of the relevant programs and statewide automated system.
LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS
Possession of a valid California Driver’s License, Class C may be required at the time of appointment.
All licenses, certificates and registrations must be kept current while employed in this class. This may include the completion of continuing education units to maintain the required license, certification, or registration in good standing. Employees must keep their licenses, certifications, and registrations current and failure to do so may constitute cause for personnel action in accordance with civil Service Rules.
SELECTION PROCESS09/27/2024 –
Application review deadline to submit application and any required documents.
Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule.
All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.
A minimum score of 70% is required to continue in the selection process, unless otherwise announced.
All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after the contingent job offer is accepted. These provisions are subject to change.
HOW TO APPLYApplications must be submitted through the NEOGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted
by the application final filing deadline.
Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.
Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.
Please note that all dates/times listed in the job announcement are Pacific Time.
VETERAN'S PREFERENCE POINTSTo be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DEADLINE. Applicants who have a service-connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service-connected reasons.
Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations.
Americans with Disabilities ActIt is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.
APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”) should contact the Human Resources Department by the application review deadline. Applicants will be contacted to discuss the specifics of the request.
#J-18808-Ljbffr