Horizontal Digital
Associate Director, UX Design
Horizontal Digital, Saint Louis Park, Minnesota, United States,
At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra drives our digital consultancy to think beyond the easy answers and create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. We achieve this by fusing strategy, data, design, and technology together to arrive at solutions that set the bar higher for everyone.
Our digital product solutions are driven by our CX Strategy, Design, and Engineering teams — powered by technical platforms like Sitecore, Salesforce, Acquia, and other enterprise technology solutions.
Our Creative, UX, and Design (CXD) team is strategically growing to meet our company growth, industry expectations, and to fulfill our team’s vision as a superior partner who provides our global clients with great design taste, clear vision, and flawless execution.
We use these values to fuel superior results:
Lock arms:
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle:
We anticipate opportunities, collectively roll up our sleeves, and find ways to execute the exceptional.
Embrace change:
We welcome the unexpected and constantly anticipate what’s next.
Elevate empathy:
We listen before we take action, understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle:
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
As Associate Director, User Experience (UX) Design, you will help lead our UX team in crafting intuitive, user-centric digital experiences that exceed customer expectations. You will play a pivotal role in acquiring new clients, driving innovation, and ensuring seamless execution across all digital platforms.
What you’ll do:
Leadership and Delivery:
Take charge and own the experience design vision, inspiring internal partners and external clients.
Lead and inspire a team of UX designers, providing guidance and mentorship.
Build trusted relationships with clients, understanding their needs and collaborating effectively.
Manage multiple client engagements while balancing user and business goals.
Collaborate closely with cross-functional teams to integrate UX best practices.
Connect client objectives with strategy, design, and development.
Stay abreast of industry trends and advocate for innovative UX approaches.
Contribute to new business pursuits by showcasing UX deliverables and insights.
UX Design and Definition:
Oversee the end-to-end UX design process, ensuring consistency and quality.
Conduct user research to gain insights into user needs and behaviors.
Translate user insights into actionable design solutions.
Partner with content strategy experts to define information architecture.
Champion user-centered design principles throughout the organization.
Collaboration and Communication:
Communicate UX strategies and design decisions effectively to stakeholders.
Foster strong cross-functional relationships and a collaborative working environment.
Share lessons learned and maintain a library of assets for reference.
Who you are:
An autonomous digital visionary with an eye towards the future.
A digital expert with excellent awareness of great experiences.
A leader who can independently manage projects and guide teams.
A collaborative creative with empathy for client and customer needs.
A confident salesperson, able to sell concepts to stakeholders.
Eager to learn and grow, staying updated on digital trends.
A proactive problem-solver who thrives in ambiguity.
Flexible, handling multiple demands with a positive attitude.
What you bring:
A strong portfolio showcasing user research, wireframing, and prototyping.
7+ years’ experience as a UX professional, with 3+ years in a leadership role.
Bachelor's or Master's degree in a relevant field is preferred.
Proven experience leading UX design projects from concept to launch.
Ability to lead UX workshops and guide team members effectively.
Experience using research and data to inform recommendations.
Excellent communication, presentation, and interpersonal skills.
Strong analytical skills with a deep understanding of user-centered design.
Proficiency with Figma; experience with Sketch and Adobe Creative Cloud is a plus.
Knowledge of best practices for UX and interaction design.
Understanding of accessibility design issues and best practices.
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Our digital product solutions are driven by our CX Strategy, Design, and Engineering teams — powered by technical platforms like Sitecore, Salesforce, Acquia, and other enterprise technology solutions.
Our Creative, UX, and Design (CXD) team is strategically growing to meet our company growth, industry expectations, and to fulfill our team’s vision as a superior partner who provides our global clients with great design taste, clear vision, and flawless execution.
We use these values to fuel superior results:
Lock arms:
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle:
We anticipate opportunities, collectively roll up our sleeves, and find ways to execute the exceptional.
Embrace change:
We welcome the unexpected and constantly anticipate what’s next.
Elevate empathy:
We listen before we take action, understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle:
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
As Associate Director, User Experience (UX) Design, you will help lead our UX team in crafting intuitive, user-centric digital experiences that exceed customer expectations. You will play a pivotal role in acquiring new clients, driving innovation, and ensuring seamless execution across all digital platforms.
What you’ll do:
Leadership and Delivery:
Take charge and own the experience design vision, inspiring internal partners and external clients.
Lead and inspire a team of UX designers, providing guidance and mentorship.
Build trusted relationships with clients, understanding their needs and collaborating effectively.
Manage multiple client engagements while balancing user and business goals.
Collaborate closely with cross-functional teams to integrate UX best practices.
Connect client objectives with strategy, design, and development.
Stay abreast of industry trends and advocate for innovative UX approaches.
Contribute to new business pursuits by showcasing UX deliverables and insights.
UX Design and Definition:
Oversee the end-to-end UX design process, ensuring consistency and quality.
Conduct user research to gain insights into user needs and behaviors.
Translate user insights into actionable design solutions.
Partner with content strategy experts to define information architecture.
Champion user-centered design principles throughout the organization.
Collaboration and Communication:
Communicate UX strategies and design decisions effectively to stakeholders.
Foster strong cross-functional relationships and a collaborative working environment.
Share lessons learned and maintain a library of assets for reference.
Who you are:
An autonomous digital visionary with an eye towards the future.
A digital expert with excellent awareness of great experiences.
A leader who can independently manage projects and guide teams.
A collaborative creative with empathy for client and customer needs.
A confident salesperson, able to sell concepts to stakeholders.
Eager to learn and grow, staying updated on digital trends.
A proactive problem-solver who thrives in ambiguity.
Flexible, handling multiple demands with a positive attitude.
What you bring:
A strong portfolio showcasing user research, wireframing, and prototyping.
7+ years’ experience as a UX professional, with 3+ years in a leadership role.
Bachelor's or Master's degree in a relevant field is preferred.
Proven experience leading UX design projects from concept to launch.
Ability to lead UX workshops and guide team members effectively.
Experience using research and data to inform recommendations.
Excellent communication, presentation, and interpersonal skills.
Strong analytical skills with a deep understanding of user-centered design.
Proficiency with Figma; experience with Sketch and Adobe Creative Cloud is a plus.
Knowledge of best practices for UX and interaction design.
Understanding of accessibility design issues and best practices.
#J-18808-Ljbffr