Staff Information Security Engineer

Job DescriptionAbout Digital Technology:We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI–driven automation, innovation, and growth.We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co–creating, using, and highlighting our own products to do it.Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.The ServiceNow Security Organization delivers world–class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.What you get to do in this role:Implement and enhance firewall–as–a–service (FWaaS) solutions, focusing on deploying new functionalities and ensuring system optimization.Provide ongoing support for secure web gateway operations, maintaining high levels of security and operational efficiency.Configuring, managing, and optimizing Zscaler services for secure internet access, including ZIA (Zscaler Internet Access), ZPA (Zscaler Private Access), and ZDX (Zscaler Digital Experience).Manage incidents, request fulfillment tasks, and change requests following ITIL processes, ensuring compliance with organizational standards.Support the operations of web application firewalls, micro segmentation strategies, endpoint protection, and data loss prevention (DLP) systems to protect organizational assets.Create and maintain detailed operational procedure documents to ensure consistency and clarity in security processes.Identify opportunities for automation in security operations, implementing solutions for proactive monitoring and self–healing to improve efficiency and response times.Collaborate with cross–functional teams to integrate and maintain security solutions across the organization's infrastructure.

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