PTC
Cloud Services Engineer
PTC, Atlanta, Georgia, United States, 30383
Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.Location:
Buckhead, GA office- 5 days/week in officeOverview:The Cloud Service Engineer will support the Servigistics products across the PTC private cloud. This role will be responsible for every facet of the SAAS lifecycle: from initial installation, upgrades, promotions to production, monitoring, technical support, and incident response. The role report into the Servigistics software operations and support group and work with many supporting departments, ranging from R&D, networking, DBA's, and systems.Responsibilities:Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues efficiently within our ticketing systemFocus on providing and documenting solutions and root cause analysis for medium complexity customer issues, using a customer-centered approachInstall PTC Application Software and its supporting approved 3rd Party Software (for example Apache, tomcat, Intellicus, Kettle etc.)Resolves issues and makes decisions pertaining to the configuration of PTC ApplicationsFacilitate communication between customers and internal teams to resolve issuesExecution of documented upgrade procedures for PTC applications using PTC upgrade toolsExecute build deployments according to providing instructionsSkills and Knowledge:Installing/configuring Apache, Java, TomcatBasic Oracle commands (select, insert, delete, join)Linux operating systemETL tools (Pentaho PDI, Informatica IICS, Informatica PowerCenter)Troubleshooting skillsPreferred background:2+ years working in an IT Help Desk type environmentUnderstanding of Cloud technologyBasic command line Linux SkillsBasic Oracle skillsBasic troubleshooting skillsBasic Qualifications:Associates degree in a technical field (IT, CS, Programming, etc.) + 2 years of technical work experience OR Bachelors in a technical field (IT, CS, Programming, etc.)Must be a US CitizenMust have or be able to obtain a Security level clearanceAt PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.
Review our Privacy Policy here ."
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Buckhead, GA office- 5 days/week in officeOverview:The Cloud Service Engineer will support the Servigistics products across the PTC private cloud. This role will be responsible for every facet of the SAAS lifecycle: from initial installation, upgrades, promotions to production, monitoring, technical support, and incident response. The role report into the Servigistics software operations and support group and work with many supporting departments, ranging from R&D, networking, DBA's, and systems.Responsibilities:Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues efficiently within our ticketing systemFocus on providing and documenting solutions and root cause analysis for medium complexity customer issues, using a customer-centered approachInstall PTC Application Software and its supporting approved 3rd Party Software (for example Apache, tomcat, Intellicus, Kettle etc.)Resolves issues and makes decisions pertaining to the configuration of PTC ApplicationsFacilitate communication between customers and internal teams to resolve issuesExecution of documented upgrade procedures for PTC applications using PTC upgrade toolsExecute build deployments according to providing instructionsSkills and Knowledge:Installing/configuring Apache, Java, TomcatBasic Oracle commands (select, insert, delete, join)Linux operating systemETL tools (Pentaho PDI, Informatica IICS, Informatica PowerCenter)Troubleshooting skillsPreferred background:2+ years working in an IT Help Desk type environmentUnderstanding of Cloud technologyBasic command line Linux SkillsBasic Oracle skillsBasic troubleshooting skillsBasic Qualifications:Associates degree in a technical field (IT, CS, Programming, etc.) + 2 years of technical work experience OR Bachelors in a technical field (IT, CS, Programming, etc.)Must be a US CitizenMust have or be able to obtain a Security level clearanceAt PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.
Review our Privacy Policy here ."
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