Hornblower Cruises and Events
Regional Account Manager
Hornblower Cruises and Events, San Diego, California, United States, 92189
Description
Base salary of
$30 per hour ($62,400 annually) plus commission.City Cruises is seeking a Regional Account Manager for our operation in San Diego.About You:This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.About the Opportunity:The successful Account Manager will provide a variety of support to the account managers, in addition to handing the post booking portion of the sales and ensuring continuous customer satisfaction and maximized revenues and profitability.Essential Duties & Responsibilities:Meet or exceed annual personal sales goal set by the RDOS and VP of SalesDevelops comprehensive knowledge of customer and market needsExecutes the sales plan using effective sales techniquesGenerates leads; primarily uses telemarketing and networking through current customers for lead generation but may attend trade shows and industry eventsConverts prospects to clients; successfully conducts telephone sales calls to both new and existing customers, and uses effective closing techniquesIdentifies customer needs and uses in-depth product knowledge to prepare winning proposals. Balances Company and customer needs to create win/win situationsConvincingly presents proposals over the phone and in person during site inspections and appointmentsSuccessfully up-sells existing clients to higher value itemsHandles objections and solves customer problemsEstablish relationship with associations/business organizations (e.g. Convention & Visitors Bureau) and generate referralsEnsures prompt responses to customer inquiriesEnsures complete and accurate product details are communicated to the operations team to ensure proper execution of product promisedFollows up with customer within 24 hours after the cruise to further develop the account and to:Thank customersDiscuss other eventsObtain cruise feedbackSet up next meetingRebook for next yearGet referrals
Works with Director of Sales to resolve all customer issuesUses Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activitiesUses ANCHOR (reservation software) to accurately book ordersMaintains proper personal organization; manages time well, sets appropriate work priorities, and maintains accurate recordsWorks with Sales Assistant to collect payments; maintains accounts receivable within aging guidelinesAdditional job duties as assigned.
Requirements & Qualifications:Minimum of 2-years total sales experience consisting of at least 1-year outbound telephone sales experiencePrefer bachelor's degree preferably in a discipline related to the work of the positionPrefer hospitality experience but not requiredProficient with Microsoft office products as well and CRM software.Analytical skills required to identify and exploit selling opportunitiesSells primarily by telephone; must have excellent oral communication skillsProposal writing is required, must communicate effectively in written formEstablish and maintain effective working relationships as required by job responsibilityMust have ability to persuade and influence peopleMust have proven leadership skillsMust be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus.Satisfactory background check
About Us:City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.The RESPECT Service System
embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
Base salary of
$30 per hour ($62,400 annually) plus commission.City Cruises is seeking a Regional Account Manager for our operation in San Diego.About You:This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.About the Opportunity:The successful Account Manager will provide a variety of support to the account managers, in addition to handing the post booking portion of the sales and ensuring continuous customer satisfaction and maximized revenues and profitability.Essential Duties & Responsibilities:Meet or exceed annual personal sales goal set by the RDOS and VP of SalesDevelops comprehensive knowledge of customer and market needsExecutes the sales plan using effective sales techniquesGenerates leads; primarily uses telemarketing and networking through current customers for lead generation but may attend trade shows and industry eventsConverts prospects to clients; successfully conducts telephone sales calls to both new and existing customers, and uses effective closing techniquesIdentifies customer needs and uses in-depth product knowledge to prepare winning proposals. Balances Company and customer needs to create win/win situationsConvincingly presents proposals over the phone and in person during site inspections and appointmentsSuccessfully up-sells existing clients to higher value itemsHandles objections and solves customer problemsEstablish relationship with associations/business organizations (e.g. Convention & Visitors Bureau) and generate referralsEnsures prompt responses to customer inquiriesEnsures complete and accurate product details are communicated to the operations team to ensure proper execution of product promisedFollows up with customer within 24 hours after the cruise to further develop the account and to:Thank customersDiscuss other eventsObtain cruise feedbackSet up next meetingRebook for next yearGet referrals
Works with Director of Sales to resolve all customer issuesUses Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activitiesUses ANCHOR (reservation software) to accurately book ordersMaintains proper personal organization; manages time well, sets appropriate work priorities, and maintains accurate recordsWorks with Sales Assistant to collect payments; maintains accounts receivable within aging guidelinesAdditional job duties as assigned.
Requirements & Qualifications:Minimum of 2-years total sales experience consisting of at least 1-year outbound telephone sales experiencePrefer bachelor's degree preferably in a discipline related to the work of the positionPrefer hospitality experience but not requiredProficient with Microsoft office products as well and CRM software.Analytical skills required to identify and exploit selling opportunitiesSells primarily by telephone; must have excellent oral communication skillsProposal writing is required, must communicate effectively in written formEstablish and maintain effective working relationships as required by job responsibilityMust have ability to persuade and influence peopleMust have proven leadership skillsMust be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus.Satisfactory background check
About Us:City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.The RESPECT Service System
embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.