Livesuper
Senior Manager, Trust and Safety ( Remote! )
Livesuper, Los Angeles, California, United States, 90079
About Super.comWe started
Super.com
to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.We are more than a
fast-paced, high-growth tech company ; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it
through the people, the work, and the programs
that fuel who we are.About this teamThis role is part of the newly combined payment processing and fraud team. Functionally, we report into Finance, but we operate as a cross-functional, mission-aligned team (MAT). This structure empowers us to partner with leaders across the business to drive strategy and contribute to product development with the ultimate goal of increasing the likelihood of positive, profitable transactions.About this roleThis is a unique opportunity to serve as the subject matter expert on payment processing and fraud for a company that is both an established, global card-not-present merchant and a fast-growing fintech. As the leader of a cross-functional MAT, you will refine and execute on a multi-year payments strategy designed to unlock business growth, including payment orchestration, cross-border payment optimization, and adoption of alternative payment methods. Additionally, you will oversee fraud and dispute operations, creating synergy with the overall payments strategy and ensuring compliance with all relevant rules and standards, including network monitoring thresholds.Challenges You'll Solve
Identify and lead the development of innovative payment experiences in key markets that will achieve higher conversion, lower costs, and/or other business objectives while maintaining acceptable fraud levelsServe as the company’s subject matter expert for payment processing and fraud, providing guidance and support to internal teamsIn collaboration with engineers on your MAT, manage launches and subsequent support of payment processing and fraud prevention systemsUtilize data analytics to assess payment processing and fraud performance, identify trends, and make data-driven decisions, including a implementing and maintaining a dynamic routing strategyStay up-to-date with industry trends and regulatory requirements related to payment processing and fraud, and ensure they are appropriately considered in the company’s strategyOversee fraud and dispute operationsAbout You
7+ years of hands-on experience working with a complex, tech-forward payments stack that includes gateways, processors / acquirers, vault and tokenization tools, alternative payment methods, fraud prevention tools, and dispute management tools; a mix of merchant and issuer experience preferredHands-on experience leading complex, cross-functional payments initiatives on a global scaleAn understanding of payments engineering and data in a way that allows you to direct, facilitate processes, and collaborate effectively and efficiently with key partnersAbility to maximize resources for impact, thinking ahead to long term needs while balancing short-term goals and speed to marketResourceful, self-motivated, and able to independently prioritize shifting workloads in a high growth, fast-moving, ambiguous, and matrixed environmentAdept at communicating complex topics to a wide and varied audience, including senior executivesBonus Points
Hands-on experience of consumer-facing product lifecycle managementExperience building and managing a teamBachelor's degree in business or a technical disciplineWe've got you covered!
Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgetsWe are remote first – you have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own termsOther perks include: unlimited PTO, recharge days, travel discounts on Super Travel, Weekly UberEats credit, annual company offsiteWe welcome new family additions with generous parental leave and a flexible return-to-work planThis is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits$110,000 - $220,000 a year
As part of our compensation philosophy at Super.com we benchmark roles based on geographic location. The base salary range for this position is $110,000 USD - $220,000 USD
We Believe in Equal OpportunityWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
#J-18808-Ljbffr
Super.com
to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.We are more than a
fast-paced, high-growth tech company ; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it
through the people, the work, and the programs
that fuel who we are.About this teamThis role is part of the newly combined payment processing and fraud team. Functionally, we report into Finance, but we operate as a cross-functional, mission-aligned team (MAT). This structure empowers us to partner with leaders across the business to drive strategy and contribute to product development with the ultimate goal of increasing the likelihood of positive, profitable transactions.About this roleThis is a unique opportunity to serve as the subject matter expert on payment processing and fraud for a company that is both an established, global card-not-present merchant and a fast-growing fintech. As the leader of a cross-functional MAT, you will refine and execute on a multi-year payments strategy designed to unlock business growth, including payment orchestration, cross-border payment optimization, and adoption of alternative payment methods. Additionally, you will oversee fraud and dispute operations, creating synergy with the overall payments strategy and ensuring compliance with all relevant rules and standards, including network monitoring thresholds.Challenges You'll Solve
Identify and lead the development of innovative payment experiences in key markets that will achieve higher conversion, lower costs, and/or other business objectives while maintaining acceptable fraud levelsServe as the company’s subject matter expert for payment processing and fraud, providing guidance and support to internal teamsIn collaboration with engineers on your MAT, manage launches and subsequent support of payment processing and fraud prevention systemsUtilize data analytics to assess payment processing and fraud performance, identify trends, and make data-driven decisions, including a implementing and maintaining a dynamic routing strategyStay up-to-date with industry trends and regulatory requirements related to payment processing and fraud, and ensure they are appropriately considered in the company’s strategyOversee fraud and dispute operationsAbout You
7+ years of hands-on experience working with a complex, tech-forward payments stack that includes gateways, processors / acquirers, vault and tokenization tools, alternative payment methods, fraud prevention tools, and dispute management tools; a mix of merchant and issuer experience preferredHands-on experience leading complex, cross-functional payments initiatives on a global scaleAn understanding of payments engineering and data in a way that allows you to direct, facilitate processes, and collaborate effectively and efficiently with key partnersAbility to maximize resources for impact, thinking ahead to long term needs while balancing short-term goals and speed to marketResourceful, self-motivated, and able to independently prioritize shifting workloads in a high growth, fast-moving, ambiguous, and matrixed environmentAdept at communicating complex topics to a wide and varied audience, including senior executivesBonus Points
Hands-on experience of consumer-facing product lifecycle managementExperience building and managing a teamBachelor's degree in business or a technical disciplineWe've got you covered!
Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgetsWe are remote first – you have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own termsOther perks include: unlimited PTO, recharge days, travel discounts on Super Travel, Weekly UberEats credit, annual company offsiteWe welcome new family additions with generous parental leave and a flexible return-to-work planThis is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits$110,000 - $220,000 a year
As part of our compensation philosophy at Super.com we benchmark roles based on geographic location. The base salary range for this position is $110,000 USD - $220,000 USD
We Believe in Equal OpportunityWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
#J-18808-Ljbffr