NorthShore University HealthSystem
Senior Citrix Engineer Specialist
NorthShore University HealthSystem, Skokie, Illinois, United States, 60077
Position Summary
Position:
Senior Systems Engineer Specialist - Citrix
Location:
4901 Searle Parkway, Skokie ILFull Time:
M-F 8:30am- 5pmParticipation in on-call rotationJob SummaryWe are currently seeking a Senior Citrix Engineer for our HIT department located at our corporate office in Skokie IL. This is a full-time position and is benefits eligible. Hours will be scheduled during normal business hours.The Citrix Engineer's role is to monitor and operate the organization's Citrix environment, networks, and applications. This includes installing, configuring, patching, upgrading, and maintaining the environment. Responsible for planning, designing, and coordinating the implementation and support of the Citrix products necessary for business operations.The primary duty of the professional involves monitoring, maintaining, operating, and troubleshooting daily remote access technologies. The professional must be capable of managing performance and rectifying any errors that occur within the Citrix service. They should verify the applications for deployment via Citrix and take care of all the administration tools in the Citrix environment. Proficiency in ITIL and other IT operations frameworks is essential.What you will do:Strategy & PlanningCollaborate with internal staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.Experience in a rapidly changing enterprise environment.Excellent problem resolution approaches and critical thinking skills.Experience in scripting.24x7 On-Call rotation.Experience in backward engineering to troubleshoot problems, excellent problem-solving skills.Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.Responsible for operations of a company's internal data communications systems and provide technical support on NorthShore's enterprise network and computer systems to ensure connectivity, performance, and availability.Plans, designs, and implements solutions for Citrix, VMware, and other Windows-based networked systems, including configurations; supporting/troubleshooting problems; coordinating with vendors for installation of servers, operating systems, applications; project implementation; providing training and assisting with project writing.Responsible for project planning, cost analysis, and vendor comparisons.Research and evaluate emerging network and communication technology.Provide technical support on NorthShore's enterprise network and computer systems to ensure connectivity, performance, and availability.Interact and communicate with differing levels of management including meetings, presentations, and authorizing detailed technical documentation.Solid network administration skills.Experience with monitor and alerting systems.A strong understanding of Active Directory and identity management systems.Build new servers, including hardware install in data center and installing OS and software.Strong PowerShell abilities.The ability to work flexibly, independently, as well as in a team.The desire to grow yourself, your team, and the company.Acquisition & DeploymentDesign and deploy new applications and enhancements to existing applications, software, and operating systems, including but not limited to Active Directory and domain controller configuration and maintenance.Conduct research on software and systems products to justify recommendations and to support purchasing efforts.Interact with vendors, outsourcers, and contractors to resolve and troubleshoot system issues.Operational ManagementManage clients or their own company Citrix system and its other technologies.Check and control the server and offer solutions to its problems.Support and preserve the Virtual Desktop setup of the institution, which includes AppSense and XenDesktop, XenApp, and others.Help in organization and management of the business applications.Determine the increased cases received by the IT Helpdesk.Improve and adjust the Virtual Desktop system.Design and implement platform security.Participate in upgrading and updating the system's applications, installing them with up-to-date descriptions.Strengthen the apps, the Windows server, and the principal operating system.Provide technical assistance for all the servers, desktops, and services that apply to business.Take full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure.Execute helpdesk calls and classify cases according to their priorities and accelerations.What you will need:Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.Microsoft Management products (MCSA certification a plus) including all of the System Center suite.VMware vCenter, Data Loss Prevention.Proven experience with systems planning, security principles, and general software management best practices.Excellent understanding of the organization's goals and objectives.Knowledge of applicable data privacy practices and laws.Good project management skills.Excellent written, oral, and interpersonal communication skills.Ability to conduct research into systems issues and products as required.Ability to communicate ideas in both technical and user-friendly language.Highly self-motivated and directed, with keen attention to detail.Proven analytical and creative problem-solving abilities.Able to prioritize and execute tasks in a high-pressure environment.Strong customer service orientation.Ability to work in a team-oriented, collaborative environment.Our ideal candidate will have:15+ years' experience in the operations of a company's internal data communications systems.A bachelor's degree or higher in a technical field.Good communication & troubleshooting skills.Solid network administration skills.Specialized knowledge of the definition, design, and implementation of Citrix, VMware, and Network.Experience with monitor and alerting systems.A strong understanding of Active Directory and identity management systems.Build new servers, including hardware install in data center and installing OS and software.Strong PowerShell abilities.The ability to work flexibly, independently, as well as in a team.The desire to grow yourself, your team, and the company.Must have a valid driver's license.Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness.Adapts and thrives in a demanding, fast-paced environment.Standard System Administrator tools and utilities (Wireshark, nmap, etc.).Respond to escalated tickets and troubleshoot any reported problems.Document case actions during the resolution process and log all interactions.Support the enterprise direction and initiatives in a spirited, positive manner.Possesses a high level of critical thinking.Operates with a high level of professionalism and integrity, including dealing with confidential information.MCSA, MCSEScripting experience (PowerShell, Perl, Python, etc.).ITIL.Benefits:Career Pathways to Promote Professional Growth and Development.Various Medical, Dental, Pet, and Vision options.Tuition Reimbursement.Free Parking.Wellness Program Savings Plan.Health Savings Account Options.Retirement Options with Company Match.Paid Time Off and Holiday Pay.Community Involvement Opportunities.Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights), Skokie, and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit
www.endeavorhealth.org .When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.Diversity, equity, and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect, and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
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Position:
Senior Systems Engineer Specialist - Citrix
Location:
4901 Searle Parkway, Skokie ILFull Time:
M-F 8:30am- 5pmParticipation in on-call rotationJob SummaryWe are currently seeking a Senior Citrix Engineer for our HIT department located at our corporate office in Skokie IL. This is a full-time position and is benefits eligible. Hours will be scheduled during normal business hours.The Citrix Engineer's role is to monitor and operate the organization's Citrix environment, networks, and applications. This includes installing, configuring, patching, upgrading, and maintaining the environment. Responsible for planning, designing, and coordinating the implementation and support of the Citrix products necessary for business operations.The primary duty of the professional involves monitoring, maintaining, operating, and troubleshooting daily remote access technologies. The professional must be capable of managing performance and rectifying any errors that occur within the Citrix service. They should verify the applications for deployment via Citrix and take care of all the administration tools in the Citrix environment. Proficiency in ITIL and other IT operations frameworks is essential.What you will do:Strategy & PlanningCollaborate with internal staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.Experience in a rapidly changing enterprise environment.Excellent problem resolution approaches and critical thinking skills.Experience in scripting.24x7 On-Call rotation.Experience in backward engineering to troubleshoot problems, excellent problem-solving skills.Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.Responsible for operations of a company's internal data communications systems and provide technical support on NorthShore's enterprise network and computer systems to ensure connectivity, performance, and availability.Plans, designs, and implements solutions for Citrix, VMware, and other Windows-based networked systems, including configurations; supporting/troubleshooting problems; coordinating with vendors for installation of servers, operating systems, applications; project implementation; providing training and assisting with project writing.Responsible for project planning, cost analysis, and vendor comparisons.Research and evaluate emerging network and communication technology.Provide technical support on NorthShore's enterprise network and computer systems to ensure connectivity, performance, and availability.Interact and communicate with differing levels of management including meetings, presentations, and authorizing detailed technical documentation.Solid network administration skills.Experience with monitor and alerting systems.A strong understanding of Active Directory and identity management systems.Build new servers, including hardware install in data center and installing OS and software.Strong PowerShell abilities.The ability to work flexibly, independently, as well as in a team.The desire to grow yourself, your team, and the company.Acquisition & DeploymentDesign and deploy new applications and enhancements to existing applications, software, and operating systems, including but not limited to Active Directory and domain controller configuration and maintenance.Conduct research on software and systems products to justify recommendations and to support purchasing efforts.Interact with vendors, outsourcers, and contractors to resolve and troubleshoot system issues.Operational ManagementManage clients or their own company Citrix system and its other technologies.Check and control the server and offer solutions to its problems.Support and preserve the Virtual Desktop setup of the institution, which includes AppSense and XenDesktop, XenApp, and others.Help in organization and management of the business applications.Determine the increased cases received by the IT Helpdesk.Improve and adjust the Virtual Desktop system.Design and implement platform security.Participate in upgrading and updating the system's applications, installing them with up-to-date descriptions.Strengthen the apps, the Windows server, and the principal operating system.Provide technical assistance for all the servers, desktops, and services that apply to business.Take full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure.Execute helpdesk calls and classify cases according to their priorities and accelerations.What you will need:Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.Microsoft Management products (MCSA certification a plus) including all of the System Center suite.VMware vCenter, Data Loss Prevention.Proven experience with systems planning, security principles, and general software management best practices.Excellent understanding of the organization's goals and objectives.Knowledge of applicable data privacy practices and laws.Good project management skills.Excellent written, oral, and interpersonal communication skills.Ability to conduct research into systems issues and products as required.Ability to communicate ideas in both technical and user-friendly language.Highly self-motivated and directed, with keen attention to detail.Proven analytical and creative problem-solving abilities.Able to prioritize and execute tasks in a high-pressure environment.Strong customer service orientation.Ability to work in a team-oriented, collaborative environment.Our ideal candidate will have:15+ years' experience in the operations of a company's internal data communications systems.A bachelor's degree or higher in a technical field.Good communication & troubleshooting skills.Solid network administration skills.Specialized knowledge of the definition, design, and implementation of Citrix, VMware, and Network.Experience with monitor and alerting systems.A strong understanding of Active Directory and identity management systems.Build new servers, including hardware install in data center and installing OS and software.Strong PowerShell abilities.The ability to work flexibly, independently, as well as in a team.The desire to grow yourself, your team, and the company.Must have a valid driver's license.Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness.Adapts and thrives in a demanding, fast-paced environment.Standard System Administrator tools and utilities (Wireshark, nmap, etc.).Respond to escalated tickets and troubleshoot any reported problems.Document case actions during the resolution process and log all interactions.Support the enterprise direction and initiatives in a spirited, positive manner.Possesses a high level of critical thinking.Operates with a high level of professionalism and integrity, including dealing with confidential information.MCSA, MCSEScripting experience (PowerShell, Perl, Python, etc.).ITIL.Benefits:Career Pathways to Promote Professional Growth and Development.Various Medical, Dental, Pet, and Vision options.Tuition Reimbursement.Free Parking.Wellness Program Savings Plan.Health Savings Account Options.Retirement Options with Company Match.Paid Time Off and Holiday Pay.Community Involvement Opportunities.Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights), Skokie, and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit
www.endeavorhealth.org .When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.Diversity, equity, and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect, and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
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