Randstad USA
Cisco Voice Finesse Engineer
Randstad USA, Denver, Colorado, United States, 80285
job summary:About Us:
Modivcare is a premier provider of non-emergency medical transportation and in-home medical services. We are dedicated to providing cutting-edge solutions and exceptional service to our clients. As we continue to grow, we are seeking a talented Cisco Voice CUCM & Finesse Contact Center Engineer to join our team.
Job Summary:
We are looking for a skilled Cisco Voice CUCM & Finesse Contact Center Engineer to design, implement, and manage our Cisco Unified Communications Manager (CUCM) and Cisco Finesse Contact Center environments. The ideal candidate will have extensive experience with Cisco voice technologies including contact center solutions, and possess excellent problem-solving skills along with a great background in both voice and contact center systems.
Key Responsibilities:
Configuration and Maintenance:
Configure and maintain CUCM, Cisco Finesse, Cisco Unity Connection, and other related voice and contact center applications.
Integration:
Integrate Cisco Finesse with other systems such as CRM platforms, ensuring seamless operation and data flow.
Troubleshooting and Support:
Provide advanced troubleshooting and support for voice and contact center-related issues, ensuring optimal performance and high availability of the communications systems.
Upgrades and Patches:
Manage upgrades, patches, and software updates to keep systems current and secure.
Documentation:
Develop and maintain comprehensive documentation for system configurations, changes, and procedures related to CUCM and Finesse.
Training and Support:
Deliver training and support to end-users and IT staff on CUCM and Finesse functionalities and best practices.
Compliance and Security:
Ensure all voice and contact center solutions adhere to company policies, industry standards, and security requirements.
Collaboration:
Work closely with other IT and business teams to integrate and optimize voice and contact center solutions within the broader organizational infrastructure.Qualifications:
Experience:
Minimum of [10] years of hands-on experience with Cisco CUCM and Cisco Finesse, including implementation, configuration, and support.
Certifications:
Cisco CCNP Collaboration or CCIE Collaboration certification preferred; Cisco Contact Center certifications (e.g., CCNP Contact Center) are a plus.
Skills:
Proficiency in configuring and managing Cisco Unified Communications Manager (CUCM), Cisco Finesse, and Cisco Unity Connection.
Great understanding of VoIP protocols, such as SIP, H.323, and RTP.
Experience with Cisco Contact Center solutions, including Finesse, UCCX, or UCCE.
Excellent problem-solving skills and the ability to troubleshoot complex voice and contact center issues.
Great written and verbal communication skills.
A working knowledge of 8x8, and or Genesys CX Cloud is a plus
Additional:
Ability to work independently and collaboratively within a team. Flexibility to handle occasional on-call support or after-hours work as required.Modivcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
location: DENVER, Coloradojob type: Contractsalary: $65 - 80
per hourwork hours: 8am to 5pmeducation: Bachelors
responsibilities:Configuration and Maintenance:
Configure and maintain CUCM, Cisco Finesse, Cisco Unity Connection, and other related voice and contact center applications.
Integration:
Integrate Cisco Finesse with other systems such as CRM platforms, ensuring seamless operation and data flow.
Troubleshooting and Support:
Provide advanced troubleshooting and support for voice and contact center-related issues, ensuring optimal performance and high availability of the communications systems.
Upgrades and Patches:
Manage upgrades, patches, and software updates to keep systems current and secure.
Documentation:
Develop and maintain comprehensive documentation for system configurations, changes, and procedures related to CUCM and Finesse.
Training and Support:
Deliver training and support to end-users and IT staff on CUCM and Finesse functionalities and best practices.
Compliance and Security:
Ensure all voice and contact center solutions adhere to company policies, industry standards, and security requirements.
Collaboration:
Work closely with other IT and business teams to integrate and optimize voice and contact center solutions within the broader organizational infrastructure.
qualifications:Experience level: ExperiencedMinimum 10 years of experienceEducation: Bachelors (required)
skills:
CiscoCiscoCCIECCNPSIP
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
#J-18808-Ljbffr
Modivcare is a premier provider of non-emergency medical transportation and in-home medical services. We are dedicated to providing cutting-edge solutions and exceptional service to our clients. As we continue to grow, we are seeking a talented Cisco Voice CUCM & Finesse Contact Center Engineer to join our team.
Job Summary:
We are looking for a skilled Cisco Voice CUCM & Finesse Contact Center Engineer to design, implement, and manage our Cisco Unified Communications Manager (CUCM) and Cisco Finesse Contact Center environments. The ideal candidate will have extensive experience with Cisco voice technologies including contact center solutions, and possess excellent problem-solving skills along with a great background in both voice and contact center systems.
Key Responsibilities:
Configuration and Maintenance:
Configure and maintain CUCM, Cisco Finesse, Cisco Unity Connection, and other related voice and contact center applications.
Integration:
Integrate Cisco Finesse with other systems such as CRM platforms, ensuring seamless operation and data flow.
Troubleshooting and Support:
Provide advanced troubleshooting and support for voice and contact center-related issues, ensuring optimal performance and high availability of the communications systems.
Upgrades and Patches:
Manage upgrades, patches, and software updates to keep systems current and secure.
Documentation:
Develop and maintain comprehensive documentation for system configurations, changes, and procedures related to CUCM and Finesse.
Training and Support:
Deliver training and support to end-users and IT staff on CUCM and Finesse functionalities and best practices.
Compliance and Security:
Ensure all voice and contact center solutions adhere to company policies, industry standards, and security requirements.
Collaboration:
Work closely with other IT and business teams to integrate and optimize voice and contact center solutions within the broader organizational infrastructure.Qualifications:
Experience:
Minimum of [10] years of hands-on experience with Cisco CUCM and Cisco Finesse, including implementation, configuration, and support.
Certifications:
Cisco CCNP Collaboration or CCIE Collaboration certification preferred; Cisco Contact Center certifications (e.g., CCNP Contact Center) are a plus.
Skills:
Proficiency in configuring and managing Cisco Unified Communications Manager (CUCM), Cisco Finesse, and Cisco Unity Connection.
Great understanding of VoIP protocols, such as SIP, H.323, and RTP.
Experience with Cisco Contact Center solutions, including Finesse, UCCX, or UCCE.
Excellent problem-solving skills and the ability to troubleshoot complex voice and contact center issues.
Great written and verbal communication skills.
A working knowledge of 8x8, and or Genesys CX Cloud is a plus
Additional:
Ability to work independently and collaboratively within a team. Flexibility to handle occasional on-call support or after-hours work as required.Modivcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
location: DENVER, Coloradojob type: Contractsalary: $65 - 80
per hourwork hours: 8am to 5pmeducation: Bachelors
responsibilities:Configuration and Maintenance:
Configure and maintain CUCM, Cisco Finesse, Cisco Unity Connection, and other related voice and contact center applications.
Integration:
Integrate Cisco Finesse with other systems such as CRM platforms, ensuring seamless operation and data flow.
Troubleshooting and Support:
Provide advanced troubleshooting and support for voice and contact center-related issues, ensuring optimal performance and high availability of the communications systems.
Upgrades and Patches:
Manage upgrades, patches, and software updates to keep systems current and secure.
Documentation:
Develop and maintain comprehensive documentation for system configurations, changes, and procedures related to CUCM and Finesse.
Training and Support:
Deliver training and support to end-users and IT staff on CUCM and Finesse functionalities and best practices.
Compliance and Security:
Ensure all voice and contact center solutions adhere to company policies, industry standards, and security requirements.
Collaboration:
Work closely with other IT and business teams to integrate and optimize voice and contact center solutions within the broader organizational infrastructure.
qualifications:Experience level: ExperiencedMinimum 10 years of experienceEducation: Bachelors (required)
skills:
CiscoCiscoCCIECCNPSIP
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
#J-18808-Ljbffr