Action Property Management, Inc.
Resident Services Coordinator - The Groves in Whittier
Action Property Management, Inc., Los Angeles, California, United States, 90079
Who We AreWith a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.Action is seeking a
Full-Time Resident Services Coordinator
to join our team at our luxury association,
The Groves in Whittier, CA . We are searching for an individual who thrives in a luxury upscale environment and who has a true passion for hospitality.Summary:
Facilitates resident services including resident common area reservations and community events. Maintains building access system. Assists Residents with general questions regarding account information and maintenance requests and provides information to Residents regarding Association policies and procedures. Prepares and distributes regular Management communications to Community Manager and to Residents. Assists Community Manager with tasks as needed.What You’ll Do (Job Duties)Creates and administers the common area reservation calendar and processes resident reservation applications, complete pre/post event checklists, and process deposit refunds.Monitors and oversees the amenity spaces and resident events.Responsible for greeting guests as they enter, provide access and engage/check in with residents and guests during the event.Resident Registration: Maintains all resident registration forms and program and issues community fobs. Maintains all registration information.Maintains building access system. Places work orders as necessary.Performs regular walks through the property. Places work orders as necessary.Performs New Owner Orientation.Welcome and greet Residents, Guests, and Vendors in a warm and welcoming manner. Providing 5 Star Service.Acts as Management liaison to and assists Residents as needed. Prepares bulletin board postings. Sends e-blasts to Residents as requested by General Manager. Performs other duties as assigned.Act as Management liaison to and assist on-site vendors as needed when General Manager isn’t on duty.Who You Are (Skills/Experience)A minimum of 1 year of customer service experience in hospitality, luxury property management, luxury retail, or fine dining is preferred. Hospitality Management college students and graduates will be considered in lieu of experience.Must have open and flexible work availability.Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.Polished and professional appearance and demeanor.Upbeat and positive team player attitude.Strong judgment, and solutions-oriented problem-solving abilities.Proactive and engaging customer service approach.Compensation:
$26 - $28 an hourSchedule:
Tuesday to Saturday - 8:00 a.m. to 4:30 p.m.Why Join ActionAction's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here:
https://tinyurl.com/actionglassdoorWe offer our Team Members the following:Comprehensive benefits package for qualifying employees.On-going hospitality and property management training.Opportunities for career growth and advancement.Values driven company culture that encourages teamwork and excellence.Why You’ll Love Working at ActionAt Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.Action Property Management is an Equal Opportunity Employer and Supports a Drug-Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.#LI-SW1
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Full-Time Resident Services Coordinator
to join our team at our luxury association,
The Groves in Whittier, CA . We are searching for an individual who thrives in a luxury upscale environment and who has a true passion for hospitality.Summary:
Facilitates resident services including resident common area reservations and community events. Maintains building access system. Assists Residents with general questions regarding account information and maintenance requests and provides information to Residents regarding Association policies and procedures. Prepares and distributes regular Management communications to Community Manager and to Residents. Assists Community Manager with tasks as needed.What You’ll Do (Job Duties)Creates and administers the common area reservation calendar and processes resident reservation applications, complete pre/post event checklists, and process deposit refunds.Monitors and oversees the amenity spaces and resident events.Responsible for greeting guests as they enter, provide access and engage/check in with residents and guests during the event.Resident Registration: Maintains all resident registration forms and program and issues community fobs. Maintains all registration information.Maintains building access system. Places work orders as necessary.Performs regular walks through the property. Places work orders as necessary.Performs New Owner Orientation.Welcome and greet Residents, Guests, and Vendors in a warm and welcoming manner. Providing 5 Star Service.Acts as Management liaison to and assists Residents as needed. Prepares bulletin board postings. Sends e-blasts to Residents as requested by General Manager. Performs other duties as assigned.Act as Management liaison to and assist on-site vendors as needed when General Manager isn’t on duty.Who You Are (Skills/Experience)A minimum of 1 year of customer service experience in hospitality, luxury property management, luxury retail, or fine dining is preferred. Hospitality Management college students and graduates will be considered in lieu of experience.Must have open and flexible work availability.Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.Polished and professional appearance and demeanor.Upbeat and positive team player attitude.Strong judgment, and solutions-oriented problem-solving abilities.Proactive and engaging customer service approach.Compensation:
$26 - $28 an hourSchedule:
Tuesday to Saturday - 8:00 a.m. to 4:30 p.m.Why Join ActionAction's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here:
https://tinyurl.com/actionglassdoorWe offer our Team Members the following:Comprehensive benefits package for qualifying employees.On-going hospitality and property management training.Opportunities for career growth and advancement.Values driven company culture that encourages teamwork and excellence.Why You’ll Love Working at ActionAt Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.Action Property Management is an Equal Opportunity Employer and Supports a Drug-Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.#LI-SW1
#J-18808-Ljbffr