Aramark Corporation
Hospitality Worker Lead - Univ. of Minnesota
Aramark Corporation, Minneapolis, Minnesota, United States, 55400
Job Description
The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.Job Responsibilities
Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks.Trains and guides guest service staff on job duties, customer service, systems, and procedures.Greets and provides customer service to guests while anticipating their needs.Responsible for performing service recovery to patients/customers who have received unsatisfactory service.Books reservations and coordinates registration.Operates a register and/or software system to complete cash and credit card transactions.Answers phone calls and emails and delivers messages as needed.Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.Reconciles disputed guest charges.Participates in Quality Assurance Programs and reviews to address areas in need of improvement.At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.Qualifications
Supervisory experience in a related role preferred.Previous guest services experience required.High school diploma or equivalent required.Demonstrates excellent customer service skills.Demonstrates interpersonal and communication skills, both verbal and written.Demonstrates organization skills, accuracy, and attention to detail.This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).About Aramark
Our MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.Job Responsibilities
Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks.Trains and guides guest service staff on job duties, customer service, systems, and procedures.Greets and provides customer service to guests while anticipating their needs.Responsible for performing service recovery to patients/customers who have received unsatisfactory service.Books reservations and coordinates registration.Operates a register and/or software system to complete cash and credit card transactions.Answers phone calls and emails and delivers messages as needed.Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.Reconciles disputed guest charges.Participates in Quality Assurance Programs and reviews to address areas in need of improvement.At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.Qualifications
Supervisory experience in a related role preferred.Previous guest services experience required.High school diploma or equivalent required.Demonstrates excellent customer service skills.Demonstrates interpersonal and communication skills, both verbal and written.Demonstrates organization skills, accuracy, and attention to detail.This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).About Aramark
Our MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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