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Square 9 Softworks, Inc.

Software Support Engineer

Square 9 Softworks, Inc., New Haven, Connecticut, us, 06540


Posted on February 22, 2022 by Samuel YoungSquare 9 SoftworksNew Haven, CT 06510

The Role

As a Support Engineer at Square 9, you will provide Level 2 and 3 support for customers and re-sellers deploying next generation document and content management solutions. Development is agile, and creativity and attention to detail are critical. We have an energetic and inspired team and have an immediate need to add like-minded people to our group.Ideal Qualities of the Applicant

Proven consultative solution development skills with ability to incorporate; software, professional services and hardware requirementsAbility to build and expand relationships with customer contactsAdept in public speaking, presentations and seminarsTechnically literate, with an aptitude to understand, present and position our solutions to both customers and resellersHighly organized with ability to manage multiple projectsProfessionalism

Excellent written and verbal skillsExperience interfacing with professional level buyersBusiness maturity with a “Can-do” attitudeSelf-starter with high initiativeResponsibilities

Support of an ever expanding customer base on deployment and usage related issues for our productsLiaising with development and quality assurance on open issues and resolutionsAuthoring KB articles on common service issuesRequirements

Experience in a customer facing, technical support or training roleExcellent verbal and written communication skills. Communicating in clear, grammatically correct conversational English is a required skillExpert database (SQL) skills, specifically SQL ServerKnowledge of Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)

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