Southern Glazer's Wine & Spirits
Senior IT Analyst Infrastructure
Southern Glazer's Wine & Spirits, Miramar, Florida, United States,
What You Need To Know
Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies - and the most brilliant tech professionals. Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you're looking to fill your glass with opportunity, come join our FAMILY.
Overview
The Senior IT Analyst Infrastructure focuses on gathering and interpreting data, gathering and documenting business requirements, and defining and documenting processes. This role can easily interpret information and resolve transaction / data / process / solution discrepancies versus documented requirements. Facilitates functional and non-functional requirements elicitation with business and technical audiences across the organization. Captures requirements in business requirements documents. Designs and documents process and process flow aligning with current and target state requirements, data, or solution. In partnership with technical subject matter experts (SMEs), translates business requirements into technical requirements leading to a solution design or design specification. Understands infrastructure technology (architecture, platforms, and services) concepts, functions, and uses sufficiently to assist technical subject matter experts (SMEs) to design a technical solution that meets documented requirements. Seeks to standardize, automate, and streamline data and processes. Identifies, monitors, and coordinates activities surrounding KPIs and use cases to ensure the solution meets the documented requirements.
Specialized Skills and Technologies
Proficient with Microsoft Office Suite (PowerPoint, Word, Excel, OneNote, Teams, Visio)Superior verbal/written communication skillsStrong solution and/or business analyst experienceExperience in requirements gathering, problem solving, event and change managementExperience in development of strategic communications plans to promote IT solutions, educate and influence internal audiencesExperience in leading requirements elicitation sessions with cross-functional business and IT audiences, authoring business requirements documents, user stories/use cases with defined acceptance criteriaExperience in applying Lean principles in process ownership or designStrong collaborator to ensure consistent messaging across various audiences and stakeholdersStrong planning and organization skillsExperience reporting and communicating project, program, portfolio, and functional level status, issues, risks, and costs to executivesAbility to take complex processes and present them in an easy-to-understand format
Primary Responsibilities
Gather, analyze, and interpret requirementsGather and analyze data to identify trends and patternsSubmit reports and artifacts to the relevant project manager and managementHelp management and other teams achieve business goals and needsEstablish new data gathering and analysis techniques within the organizationCraft project documentation including, but not limited to, Use Cases, Business Requirements Document (BRD), Risk Register, Lessons Learned, Requirements Traceability MatrixFacilitate functional and non-functional requirements elicitation with both business and technical audiences across the organizationDesign and document processes and process flow (cross-functional process diagramming) aligning with requirements and dataPartner with technical teams to translate business requirements into technical requirements leading to solution designCollaborate cross-functionally to enhance overall delivery of teamSupport the execution of a specific portfolio delivery management processes in response to business needs and requirementsProduce project meeting minutes and track action itemsAnalyze and interpret information for planning and control purposes as well as decision makingSupport and communicate across different business functionsIdentify and mitigate risksSupport communications, meetings, and other collaborations as appropriate to effectively perform work and to understand, resolve, and/or mitigate risks, obstacles, issues, and conflictsMonitor, coordinate metrics, and act on exceptions to address issuesUnderstand, communicate, and reinforce standard process concepts and methodology within the ETP organizationAssist in determining opportunities to redesign ETP processes to achieve better resultsAssist in determining opportunities to automate ETP processes and functionsPerform other duties as assigned and contribute to the success of the department and function at Southern Glazer's Wine & Spirits
Preferred Qualifications
Master's DegreeBusiness Analyst (PBA, CCBA or IIBA) or Agile Analyst (AAC) certificationITIL v4 MP certificationITIL v4 Foundation certificationLean Six Sigma certificationIndustry-recognized certification in an infrastructure technology or technical domain (CCNA, AWS, CISSP, etc.)Experience in Infrastructure support, engineering, operations, architecture, or project delivery in an enterprise IT function with 10,000 - 20,000+ users
Minimum Qualifications
Bachelor's Degree3+ years leading medium to complex systems development multi-million-dollar projects at one timeCritical thinkerAnalytical/ID key interdependenciesInfluencerResults-orientedExcellent written and oral communications with the ability to tailor approach and message to align with the needs of the various audiences across all levels of the organizationExcellent presentation skillsCoaching/MentoringStrategic thinkerAbility to analyze an issue and troubleshoot through to a root cause and propose a resolutionProficient change management skillsCapability to understand SGWS' infrastructure and information security portfolios as well as how different systems, policies, and processes contribute to daily business operationsLeadership skills and abilities to coordinate and influence teams across the organizationExcellent analytical, problem-solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency opportunitiesMust be self-directed, autonomous, and yet be able to work well with multiple individuals at all levels of the organization on a regular basisStrong planning and organizational skills to work in a fast-paced environment and manage multiple prioritiesUnderstanding of IT processes and ability to translate and communicate technical concepts into business languageExcellent customer service skills in all interactions with internal and external customers, including but not limited to personnel from other divisions, vendors, suppliers, and other departmentsExcellent communication, leadership, and interpersonal skills to build relationship and collaboration across different departments, sometimes virtuallyAble to coordinate meetings and activities to keep teams on task
Agile Delivery Values
Openness - Team and stakeholders agree to be open about all work and challengesCommitment - Personally commit to achieving the goals of the teamRespect - Respect your team members to be capable and independentCourage - You have courage to do the right thing and work on tough problemsFocus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team
Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile devicePhysical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stoopingMay require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.#J-18808-Ljbffr
Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies - and the most brilliant tech professionals. Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you're looking to fill your glass with opportunity, come join our FAMILY.
Overview
The Senior IT Analyst Infrastructure focuses on gathering and interpreting data, gathering and documenting business requirements, and defining and documenting processes. This role can easily interpret information and resolve transaction / data / process / solution discrepancies versus documented requirements. Facilitates functional and non-functional requirements elicitation with business and technical audiences across the organization. Captures requirements in business requirements documents. Designs and documents process and process flow aligning with current and target state requirements, data, or solution. In partnership with technical subject matter experts (SMEs), translates business requirements into technical requirements leading to a solution design or design specification. Understands infrastructure technology (architecture, platforms, and services) concepts, functions, and uses sufficiently to assist technical subject matter experts (SMEs) to design a technical solution that meets documented requirements. Seeks to standardize, automate, and streamline data and processes. Identifies, monitors, and coordinates activities surrounding KPIs and use cases to ensure the solution meets the documented requirements.
Specialized Skills and Technologies
Proficient with Microsoft Office Suite (PowerPoint, Word, Excel, OneNote, Teams, Visio)Superior verbal/written communication skillsStrong solution and/or business analyst experienceExperience in requirements gathering, problem solving, event and change managementExperience in development of strategic communications plans to promote IT solutions, educate and influence internal audiencesExperience in leading requirements elicitation sessions with cross-functional business and IT audiences, authoring business requirements documents, user stories/use cases with defined acceptance criteriaExperience in applying Lean principles in process ownership or designStrong collaborator to ensure consistent messaging across various audiences and stakeholdersStrong planning and organization skillsExperience reporting and communicating project, program, portfolio, and functional level status, issues, risks, and costs to executivesAbility to take complex processes and present them in an easy-to-understand format
Primary Responsibilities
Gather, analyze, and interpret requirementsGather and analyze data to identify trends and patternsSubmit reports and artifacts to the relevant project manager and managementHelp management and other teams achieve business goals and needsEstablish new data gathering and analysis techniques within the organizationCraft project documentation including, but not limited to, Use Cases, Business Requirements Document (BRD), Risk Register, Lessons Learned, Requirements Traceability MatrixFacilitate functional and non-functional requirements elicitation with both business and technical audiences across the organizationDesign and document processes and process flow (cross-functional process diagramming) aligning with requirements and dataPartner with technical teams to translate business requirements into technical requirements leading to solution designCollaborate cross-functionally to enhance overall delivery of teamSupport the execution of a specific portfolio delivery management processes in response to business needs and requirementsProduce project meeting minutes and track action itemsAnalyze and interpret information for planning and control purposes as well as decision makingSupport and communicate across different business functionsIdentify and mitigate risksSupport communications, meetings, and other collaborations as appropriate to effectively perform work and to understand, resolve, and/or mitigate risks, obstacles, issues, and conflictsMonitor, coordinate metrics, and act on exceptions to address issuesUnderstand, communicate, and reinforce standard process concepts and methodology within the ETP organizationAssist in determining opportunities to redesign ETP processes to achieve better resultsAssist in determining opportunities to automate ETP processes and functionsPerform other duties as assigned and contribute to the success of the department and function at Southern Glazer's Wine & Spirits
Preferred Qualifications
Master's DegreeBusiness Analyst (PBA, CCBA or IIBA) or Agile Analyst (AAC) certificationITIL v4 MP certificationITIL v4 Foundation certificationLean Six Sigma certificationIndustry-recognized certification in an infrastructure technology or technical domain (CCNA, AWS, CISSP, etc.)Experience in Infrastructure support, engineering, operations, architecture, or project delivery in an enterprise IT function with 10,000 - 20,000+ users
Minimum Qualifications
Bachelor's Degree3+ years leading medium to complex systems development multi-million-dollar projects at one timeCritical thinkerAnalytical/ID key interdependenciesInfluencerResults-orientedExcellent written and oral communications with the ability to tailor approach and message to align with the needs of the various audiences across all levels of the organizationExcellent presentation skillsCoaching/MentoringStrategic thinkerAbility to analyze an issue and troubleshoot through to a root cause and propose a resolutionProficient change management skillsCapability to understand SGWS' infrastructure and information security portfolios as well as how different systems, policies, and processes contribute to daily business operationsLeadership skills and abilities to coordinate and influence teams across the organizationExcellent analytical, problem-solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency opportunitiesMust be self-directed, autonomous, and yet be able to work well with multiple individuals at all levels of the organization on a regular basisStrong planning and organizational skills to work in a fast-paced environment and manage multiple prioritiesUnderstanding of IT processes and ability to translate and communicate technical concepts into business languageExcellent customer service skills in all interactions with internal and external customers, including but not limited to personnel from other divisions, vendors, suppliers, and other departmentsExcellent communication, leadership, and interpersonal skills to build relationship and collaboration across different departments, sometimes virtuallyAble to coordinate meetings and activities to keep teams on task
Agile Delivery Values
Openness - Team and stakeholders agree to be open about all work and challengesCommitment - Personally commit to achieving the goals of the teamRespect - Respect your team members to be capable and independentCourage - You have courage to do the right thing and work on tough problemsFocus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team
Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile devicePhysical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stoopingMay require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.#J-18808-Ljbffr