Accenture
Senior Technical Leader - Google Cloud Contact Center (CCAI)
Accenture, Overland Park, Kansas, United States, 66213
You Are:
A Senior Technical Leader who can design and implement innovative solutions using Google Cloud Contact Center AI and Generative AI products. You will be responsible for leading the technical vision, architecture, and development of conversational AI applications that leverage natural language understanding, speech synthesis, and generative models. You will also collaborate with cross-functional teams, clients, and partners to deliver high-quality and scalable solutions that meet business objectives and user needs.
Job Responsibilities:
Lead large-scale, complex digital transformations aligned with client growth strategies and objectives.
Provide thought leadership and guidance on latest trends in the Customer Care and Experiences, powered by Data & AI.
Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects.
Design and develop conversational AI applications using Google Cloud products such as Dialogflow, CCAI Agent Assist, CCAI Insights, Speech-to-Text, Text-to-Speech, and CCAI Platform.
Ensure the quality, performance, security, and scalability of the solutions using best practices, standards, and tools.
Provide technical leadership and guidance to the development team and stakeholders.
What You'll Need:
Minimum 10+ years of experience in the contact center space, including technologies like Genesys, Five9, Nice, Avaya.
Minimum 5+ years of experience in Google Cloud Platform and Google Cloud Contact Center AI products.
Strong knowledge of natural language processing, speech synthesis, and generative models.
Proficient in Python, Java, and other programming languages.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).
Bonus if you have:
Bachelor’s degree in computer science, Engineering, or related field.
Experience with Google Contact Center AI Platform.
Professional Skills:
Excellent communication, presentation, and problem-solving skills.
Ability to work independently and in a team environment.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
Role Location Annual Salary Range:
California: $131,100 to $302,400
Colorado: $131,100 to $261,300
District of Columbia: $139,600 to $278,200
New York: $121,400 to $302,400
Maryland: $121,400 to $241,900
Washington: $139,600 to $278,200
#LI-MP and #LI-NA
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
#J-18808-Ljbffr
A Senior Technical Leader who can design and implement innovative solutions using Google Cloud Contact Center AI and Generative AI products. You will be responsible for leading the technical vision, architecture, and development of conversational AI applications that leverage natural language understanding, speech synthesis, and generative models. You will also collaborate with cross-functional teams, clients, and partners to deliver high-quality and scalable solutions that meet business objectives and user needs.
Job Responsibilities:
Lead large-scale, complex digital transformations aligned with client growth strategies and objectives.
Provide thought leadership and guidance on latest trends in the Customer Care and Experiences, powered by Data & AI.
Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects.
Design and develop conversational AI applications using Google Cloud products such as Dialogflow, CCAI Agent Assist, CCAI Insights, Speech-to-Text, Text-to-Speech, and CCAI Platform.
Ensure the quality, performance, security, and scalability of the solutions using best practices, standards, and tools.
Provide technical leadership and guidance to the development team and stakeholders.
What You'll Need:
Minimum 10+ years of experience in the contact center space, including technologies like Genesys, Five9, Nice, Avaya.
Minimum 5+ years of experience in Google Cloud Platform and Google Cloud Contact Center AI products.
Strong knowledge of natural language processing, speech synthesis, and generative models.
Proficient in Python, Java, and other programming languages.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).
Bonus if you have:
Bachelor’s degree in computer science, Engineering, or related field.
Experience with Google Contact Center AI Platform.
Professional Skills:
Excellent communication, presentation, and problem-solving skills.
Ability to work independently and in a team environment.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
Role Location Annual Salary Range:
California: $131,100 to $302,400
Colorado: $131,100 to $261,300
District of Columbia: $139,600 to $278,200
New York: $121,400 to $302,400
Maryland: $121,400 to $241,900
Washington: $139,600 to $278,200
#LI-MP and #LI-NA
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
#J-18808-Ljbffr