Lone Star College
Executive Director, Architecture and Infrastructure
Lone Star College, Houston, Texas, United States, 77246
PLEASE APPLY THROUGH:
https://hcm.lonestar.edu/hcmjob.html?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=41357&PostingSeq=1
PURPOSE AND SCOPE:
The Executive Director, Architecture and Infrastructure is accountable for the high availability of the Lone Star College System Wide Area Network and Infrastructure. This individual is responsible for providing a state-of-the-art network architecture, virtualization, storage, backup, and recovery as well as campus support in these areas, along with leading a team of professionals delivering innovation, excellent service availability, and outstanding customer service.
ESSENTIAL JOB FUNCTIONS:
Act as the primary architect and knowledge expert in network and data center design, modernization, and operations
Manage technical teams that support network infrastructure, phone solutions, virtual and physical servers (on-prem and cloud), and various cloud technical solutions
Create and maintain strategic plan for network, Voice Over Internet Protocol (VOIP), and data center
Create and maintain disaster recovery plan and business continuity plan. Host annual disaster testing and tabletop exercises. Be primary point of contact for network and data center during disaster events
Manage multiple data centers and their redundancy
Manage the relationship and contractual agreements with application service providers and vendors as needed
Actively and continuously follow Change Management processes and procedures as they relate to systems and infrastructure
Provide daily operational support of LSC server, network, and virtualization infrastructure in delivery of IT services
Develop a deliverable methodology to meet our 99.999% availability requirement. Create and maintain standard Operational Level Agreements (OLA) and Service Level Agreements (SLA), to include application, network, data center, business-centric service availability
Implement tools and procedures for monitoring performance and availability
Act as project manager for new and existing IT projects encompassing systems
Establish and maintain processes and procedures for area management. Develop professional development plans for team members (direct and indirect)
Ensure all data/systems backups and archiving are successful and tested
Establish and maintain delivery of security updates and critical patches to systems, and ensure they are physically secure and hardened
Implement and maintain a strategic storage infrastructure, supporting the Information Lifecycle Management methodology
Make recommendations to the Senior Associate Vice Chancellor and CIO with budgetary planning, compliance, and purchase of hardware/software or cloud solutions related to systems support
Responsible for organizational budget and administrative tasks
Responsible for other reasonable related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
This position requires a person with a comprehensive and broad knowledge of complex information systems and the application of these in a higher education environment. Key personal/professional attributes include:
Customer service driven and a strong end-user orientation
Excellent verbal and written communications skills
Specific understanding of recent industry trends and standards
Sound knowledge of industry best practices and ITIL framework
Strong work ethic, ready to work extremely hard executing strategic plans
Self-motivated, positive attitude, mature personality, and team orientated
Superior organizational skills, ability to work with faculty, staff, and students at all skill/management levels
Proven administrative ability to multitask and manage a number of competing priorities within project timelines and deliverables
Highly self-motivated
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
May regularly travel to different LSC locations
May be fully reassigned to other LSC locations if necessary
May need to work weekends and outside of core business hours if necessary
REQUIRED QUALIFICATIONS:
Bachelor's degree and at least 10 years of related work experience, or an equivalent combination of education and experience
Experience delivering modern IT infrastructure strategies including hyperconvergence and cloud-based solutions
Experience with Cisco Networking and servers, VMWare virtualization, HPE storage and multiple cloud services
PREFERRED QUALIFICATIONS:
Certifications in Cisco, storage, backup and recovery, or security
Project Management Professional (PMP) Certification
ITIL Certification
Job Type:
Full-time
Pay:
$122,820.00 - $141,243.00 per year
Benefits:
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance
Work Location:
In person
#J-18808-Ljbffr
https://hcm.lonestar.edu/hcmjob.html?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=41357&PostingSeq=1
PURPOSE AND SCOPE:
The Executive Director, Architecture and Infrastructure is accountable for the high availability of the Lone Star College System Wide Area Network and Infrastructure. This individual is responsible for providing a state-of-the-art network architecture, virtualization, storage, backup, and recovery as well as campus support in these areas, along with leading a team of professionals delivering innovation, excellent service availability, and outstanding customer service.
ESSENTIAL JOB FUNCTIONS:
Act as the primary architect and knowledge expert in network and data center design, modernization, and operations
Manage technical teams that support network infrastructure, phone solutions, virtual and physical servers (on-prem and cloud), and various cloud technical solutions
Create and maintain strategic plan for network, Voice Over Internet Protocol (VOIP), and data center
Create and maintain disaster recovery plan and business continuity plan. Host annual disaster testing and tabletop exercises. Be primary point of contact for network and data center during disaster events
Manage multiple data centers and their redundancy
Manage the relationship and contractual agreements with application service providers and vendors as needed
Actively and continuously follow Change Management processes and procedures as they relate to systems and infrastructure
Provide daily operational support of LSC server, network, and virtualization infrastructure in delivery of IT services
Develop a deliverable methodology to meet our 99.999% availability requirement. Create and maintain standard Operational Level Agreements (OLA) and Service Level Agreements (SLA), to include application, network, data center, business-centric service availability
Implement tools and procedures for monitoring performance and availability
Act as project manager for new and existing IT projects encompassing systems
Establish and maintain processes and procedures for area management. Develop professional development plans for team members (direct and indirect)
Ensure all data/systems backups and archiving are successful and tested
Establish and maintain delivery of security updates and critical patches to systems, and ensure they are physically secure and hardened
Implement and maintain a strategic storage infrastructure, supporting the Information Lifecycle Management methodology
Make recommendations to the Senior Associate Vice Chancellor and CIO with budgetary planning, compliance, and purchase of hardware/software or cloud solutions related to systems support
Responsible for organizational budget and administrative tasks
Responsible for other reasonable related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
This position requires a person with a comprehensive and broad knowledge of complex information systems and the application of these in a higher education environment. Key personal/professional attributes include:
Customer service driven and a strong end-user orientation
Excellent verbal and written communications skills
Specific understanding of recent industry trends and standards
Sound knowledge of industry best practices and ITIL framework
Strong work ethic, ready to work extremely hard executing strategic plans
Self-motivated, positive attitude, mature personality, and team orientated
Superior organizational skills, ability to work with faculty, staff, and students at all skill/management levels
Proven administrative ability to multitask and manage a number of competing priorities within project timelines and deliverables
Highly self-motivated
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
May regularly travel to different LSC locations
May be fully reassigned to other LSC locations if necessary
May need to work weekends and outside of core business hours if necessary
REQUIRED QUALIFICATIONS:
Bachelor's degree and at least 10 years of related work experience, or an equivalent combination of education and experience
Experience delivering modern IT infrastructure strategies including hyperconvergence and cloud-based solutions
Experience with Cisco Networking and servers, VMWare virtualization, HPE storage and multiple cloud services
PREFERRED QUALIFICATIONS:
Certifications in Cisco, storage, backup and recovery, or security
Project Management Professional (PMP) Certification
ITIL Certification
Job Type:
Full-time
Pay:
$122,820.00 - $141,243.00 per year
Benefits:
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance
Work Location:
In person
#J-18808-Ljbffr