ResMed Inc
Director, Digital Provider Experience
ResMed Inc, San Diego, California, United States, 92189
Director, Digital Provider ExperienceThe Challenge
Sleep apnea is just the start. We're building a connected health ecosystem at ResMed, and you can be our architect of digital consumer experience. Imagine crafting intuitive digital journeys that transform users into empowered partners on their health path. This is your chance to redefine the way people interact with their well-being.
The Director Digital Provider Experience is a UX leadership role that is pivotal in driving the creation of digital experiences for our provider offerings spanning global markets. As a part of the CX leadership team, the expectation is to work alongside their peers to develop touchpoints that are well considered, desirable & usable – and fit the overall customer experience where every interaction with our brand is meaningful, engaging, and aligned with our customers' needs and expectations.
Through extensive experience in product design, the leadership role should reflect an underlying passion for customer-centricity, excellent relationship-building skills, and a strong sense of creativity and accountability.
Let’s talk about the role:
Design and Develop Customer-Centric Digital Experiences:
Spearhead the design and development of digital experiences for provider offerings, ensuring they are customer-centric, desirable, usable and in alignment with brand values.
Collaborate for Enhanced Customer Experience:
Work closely with the CX leadership team to create touchpoints that enrich the overall customer experience.
Strategic Partnership for Product Development:
Collaborate with Product Management and Engineering to define product strategy within the Provider Solutions and Incubation & Growth portfolios.
Leadership and Support for UX Team:
Lead, support, and develop the UX team as they collaborate within Product Teams to achieve exceptional results.
Relationship Building for Innovation:
Establish strong relationships with internal and external stakeholders to foster collaboration and drive innovation.
Continuous Improvement through Industry Insights:
Stay abreast of industry trends and best practices in digital experience design to ensure continuous enhancement of our offerings.
Let’s talk about you:
Customer first mindset:
Deep understanding of our customers experiences with the passion to continuously evolve and influence the way we design experiences and products to create a step-change in how a customer interacts with ResMed.
Strategic & Visionary thinking:
Develop and execute visionary experiences that are strategically aligned with the company's global business objectives, whilst appreciating cultural nuances, preferences, and behaviours in different regions.
Inspirational Leadership:
Able to inspire teams through deeply considered vision that empowers individuals and teams, igniting enthusiasm, fostering collaboration, driving to exceptional results.
Technical Proficiency:
Strong understanding of experience design principles across CX, UX, ID or other Design capabilities.
Ability to Influence:
Able to influence broadly across the organization to drive a focus on customer experience and design excellence.
Why You'll Love ResMed:
Impact at Scale:
Your work will touch millions of lives, empowering better health on a global level.
Cutting-Edge Culture:
We embrace experimentation, agile development, and push the boundaries of digital.
Collaborative Community:
Join a team of passionate, brilliant minds dedicated to changing the world.
Valued and rewarded:
We offer a generous comp package, great flexibility, and travel to cool locations as part of this role.
What’s next?
Ready to level up health and wellbeing? Apply now!
What’s in it for you?
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.
This role is eligible to receive an annual cash bonus payment based on company, business unit, and/or individual performance.
Base Pay Range for this position: $184,000 - $276,000
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring.
If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
#J-18808-Ljbffr
Sleep apnea is just the start. We're building a connected health ecosystem at ResMed, and you can be our architect of digital consumer experience. Imagine crafting intuitive digital journeys that transform users into empowered partners on their health path. This is your chance to redefine the way people interact with their well-being.
The Director Digital Provider Experience is a UX leadership role that is pivotal in driving the creation of digital experiences for our provider offerings spanning global markets. As a part of the CX leadership team, the expectation is to work alongside their peers to develop touchpoints that are well considered, desirable & usable – and fit the overall customer experience where every interaction with our brand is meaningful, engaging, and aligned with our customers' needs and expectations.
Through extensive experience in product design, the leadership role should reflect an underlying passion for customer-centricity, excellent relationship-building skills, and a strong sense of creativity and accountability.
Let’s talk about the role:
Design and Develop Customer-Centric Digital Experiences:
Spearhead the design and development of digital experiences for provider offerings, ensuring they are customer-centric, desirable, usable and in alignment with brand values.
Collaborate for Enhanced Customer Experience:
Work closely with the CX leadership team to create touchpoints that enrich the overall customer experience.
Strategic Partnership for Product Development:
Collaborate with Product Management and Engineering to define product strategy within the Provider Solutions and Incubation & Growth portfolios.
Leadership and Support for UX Team:
Lead, support, and develop the UX team as they collaborate within Product Teams to achieve exceptional results.
Relationship Building for Innovation:
Establish strong relationships with internal and external stakeholders to foster collaboration and drive innovation.
Continuous Improvement through Industry Insights:
Stay abreast of industry trends and best practices in digital experience design to ensure continuous enhancement of our offerings.
Let’s talk about you:
Customer first mindset:
Deep understanding of our customers experiences with the passion to continuously evolve and influence the way we design experiences and products to create a step-change in how a customer interacts with ResMed.
Strategic & Visionary thinking:
Develop and execute visionary experiences that are strategically aligned with the company's global business objectives, whilst appreciating cultural nuances, preferences, and behaviours in different regions.
Inspirational Leadership:
Able to inspire teams through deeply considered vision that empowers individuals and teams, igniting enthusiasm, fostering collaboration, driving to exceptional results.
Technical Proficiency:
Strong understanding of experience design principles across CX, UX, ID or other Design capabilities.
Ability to Influence:
Able to influence broadly across the organization to drive a focus on customer experience and design excellence.
Why You'll Love ResMed:
Impact at Scale:
Your work will touch millions of lives, empowering better health on a global level.
Cutting-Edge Culture:
We embrace experimentation, agile development, and push the boundaries of digital.
Collaborative Community:
Join a team of passionate, brilliant minds dedicated to changing the world.
Valued and rewarded:
We offer a generous comp package, great flexibility, and travel to cool locations as part of this role.
What’s next?
Ready to level up health and wellbeing? Apply now!
What’s in it for you?
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.
This role is eligible to receive an annual cash bonus payment based on company, business unit, and/or individual performance.
Base Pay Range for this position: $184,000 - $276,000
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring.
If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
#J-18808-Ljbffr