ServiceNow
Staff Engineer ClouderaHadoop Big Data Federal 2nd Shift
ServiceNow, Santa Clara, California, us, 95053
Job Description
Please Note:
This position will include supporting our US Federal Government Cloud Infrastructure.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
As a
Staff DevOps Engineer-Hadoop Admin
on our
Big Data Federal Team
you will help deliver 24x7 support for our Government Cloud infrastructure.
The Federal Big Data Team has 3 shifts that provide 24x7 production support for our Big Data Government cloud infrastructure.
4 Day work week
(Wednesday to Saturday OR Sunday to Wednesday)
No on-call rotation
Shift Bonuses for 2nd and 3rd shifts
This is a 2nd Shift position with work hours from 3 pm - 2 am Pacific Time
The Big Data team plays a critical and strategic role in ensuring that ServiceNow can exceed the availability and performance SLAs of the ServiceNow Platform powered Customer instances - deployed across the ServiceNow cloud and Azure cloud. Our mission is to:
Deliver
state-of-the-art Monitoring, Analytics and Actionable Business Insights
by employing
new tools, Big Data systems, Enterprise Data Lake, AI, and Machine Learning methodologies
that
improve efficiencies across a variety of functions in the company: Cloud Operations, Customer Support, Product Usage Analytics, Product Upsell Opportunities
enabling to have a
significant impact both on the top-line and bottom-line growth.
The Big Data team is responsible for:
Collecting, storing, and providing real-time access to large amount of data
Provide real-time analytic tools and reporting capabilities for various functions including:
Monitoring, alerting, and troubleshooting
Machine Learning, Anomaly detection and Prediction of P1s
Capacity planning
Data analytics and deriving Actionable Business Insights
What you get to do in this role
Responsible for deploying, production monitoring, maintaining and supporting of Big Data infrastructure, Applications on ServiceNow Cloud and Azure environments.
Architect and drive the end-end Big Data deployment automation from vision to delivering the automation of Big Data foundational modules (Cloudera CDP), prerequisite components and Applications leveraging Ansible, Puppet, Terraform, Jenkins, Docker, Kubernetes to deliver end-end deployment automation across all ServiceNow environments.
Automate Continuous Integration / Continuous Deployment (CI/CD) data pipelines for applications leveraging tools such as Jenkins, Ansible, and Docker.
Performance tuning and troubleshooting of various Hadoop components and other data analytics tools in the environment: HDFS, YARN, Hive, HBase, Spark, Kafka, RabbitMQ, Impala, Kudu, Redis, Hue, Kerberos, Tableau, Grafana, MariaDB, and Prometheus.
Provide production support to resolve critical Big Data pipelines and application issues and mitigating or minimizing any impact on Big Data applications. Collaborate closely with Site Reliability Engineers (SRE), Customer Support (CS), Developers, QA and System engineering teams in replicating complex issues leveraging broad experience with UI, SQL, Full-stack and Big Data technologies.
Responsible for enforcing data governance policies in Commercial and Regulated Big Data environments.
Qualifications:
To be successful in this role you have:
6+ years experience with Cloudera-Hadoop Systems Administration
Deep understanding of Hadoop/Big Data Ecosystem.
Good knowledge in Querying and analyzing large amounts of data on Hadoop HDFS using Hive and Spark Streaming and working on systems like HDFS, YARN, Hive, HBase, Spark, Kafka, RabbitMQ, Impala, Kudu, Redis, Hue, Tableau, Grafana, MariaDB, and Prometheus.
Experience supporting CI/CD pipelines on Cloudera on Native cloud and Azure/AWS environments
Experience securing Hadoop stack with Sentry, Ranger, LDAP, Kerberos KDC
Strong Linux Systems Administration skills
Ability to code automation scripts in Bash and Python knowledge
In-depth knowledge of Linux internals (Centos 7.x) and shell scripting
Ability to learn quickly in a fast-paced, dynamic team environment
GCS-23
For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
talent.acquisition@servicenow.com
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr
Please Note:
This position will include supporting our US Federal Government Cloud Infrastructure.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
As a
Staff DevOps Engineer-Hadoop Admin
on our
Big Data Federal Team
you will help deliver 24x7 support for our Government Cloud infrastructure.
The Federal Big Data Team has 3 shifts that provide 24x7 production support for our Big Data Government cloud infrastructure.
4 Day work week
(Wednesday to Saturday OR Sunday to Wednesday)
No on-call rotation
Shift Bonuses for 2nd and 3rd shifts
This is a 2nd Shift position with work hours from 3 pm - 2 am Pacific Time
The Big Data team plays a critical and strategic role in ensuring that ServiceNow can exceed the availability and performance SLAs of the ServiceNow Platform powered Customer instances - deployed across the ServiceNow cloud and Azure cloud. Our mission is to:
Deliver
state-of-the-art Monitoring, Analytics and Actionable Business Insights
by employing
new tools, Big Data systems, Enterprise Data Lake, AI, and Machine Learning methodologies
that
improve efficiencies across a variety of functions in the company: Cloud Operations, Customer Support, Product Usage Analytics, Product Upsell Opportunities
enabling to have a
significant impact both on the top-line and bottom-line growth.
The Big Data team is responsible for:
Collecting, storing, and providing real-time access to large amount of data
Provide real-time analytic tools and reporting capabilities for various functions including:
Monitoring, alerting, and troubleshooting
Machine Learning, Anomaly detection and Prediction of P1s
Capacity planning
Data analytics and deriving Actionable Business Insights
What you get to do in this role
Responsible for deploying, production monitoring, maintaining and supporting of Big Data infrastructure, Applications on ServiceNow Cloud and Azure environments.
Architect and drive the end-end Big Data deployment automation from vision to delivering the automation of Big Data foundational modules (Cloudera CDP), prerequisite components and Applications leveraging Ansible, Puppet, Terraform, Jenkins, Docker, Kubernetes to deliver end-end deployment automation across all ServiceNow environments.
Automate Continuous Integration / Continuous Deployment (CI/CD) data pipelines for applications leveraging tools such as Jenkins, Ansible, and Docker.
Performance tuning and troubleshooting of various Hadoop components and other data analytics tools in the environment: HDFS, YARN, Hive, HBase, Spark, Kafka, RabbitMQ, Impala, Kudu, Redis, Hue, Kerberos, Tableau, Grafana, MariaDB, and Prometheus.
Provide production support to resolve critical Big Data pipelines and application issues and mitigating or minimizing any impact on Big Data applications. Collaborate closely with Site Reliability Engineers (SRE), Customer Support (CS), Developers, QA and System engineering teams in replicating complex issues leveraging broad experience with UI, SQL, Full-stack and Big Data technologies.
Responsible for enforcing data governance policies in Commercial and Regulated Big Data environments.
Qualifications:
To be successful in this role you have:
6+ years experience with Cloudera-Hadoop Systems Administration
Deep understanding of Hadoop/Big Data Ecosystem.
Good knowledge in Querying and analyzing large amounts of data on Hadoop HDFS using Hive and Spark Streaming and working on systems like HDFS, YARN, Hive, HBase, Spark, Kafka, RabbitMQ, Impala, Kudu, Redis, Hue, Tableau, Grafana, MariaDB, and Prometheus.
Experience supporting CI/CD pipelines on Cloudera on Native cloud and Azure/AWS environments
Experience securing Hadoop stack with Sentry, Ranger, LDAP, Kerberos KDC
Strong Linux Systems Administration skills
Ability to code automation scripts in Bash and Python knowledge
In-depth knowledge of Linux internals (Centos 7.x) and shell scripting
Ability to learn quickly in a fast-paced, dynamic team environment
GCS-23
For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
talent.acquisition@servicenow.com
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr