Hanover Insurance Company
Sr. Process Analyst
Hanover Insurance Company, Worcester, Massachusetts, us, 01609
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.Our CL Ops Policy Processing team is seeking a Sr. Process Analyst to join in the Worcester, MA location. This is a full time, exempt role. This is a hybrid or remote opportunity.POSITION OVERVIEW:
Responsible for applying in-depth knowledge of technical methodology and best practices of Project Management, Process Management & Process Improvement, Business Analytics, Metrics & Measures to drive strategic business objectives. This highly collaborative role reports to the Vice President of CL Business Operations while supporting the CL Rating team seeking ways to drive improvement and optimization through process improvement and operating model analysis.The role will work with key partners to ensure optimal efficiency through system enhancements and transformative initiatives. Engage and lead projects and initiatives impacting CL Rating. Provides consultation, insight and guidance to leaders and business units with respects to field and corporate needs around learning, development, and underwriting solutions. The role will assist with the development and implementation of learning, process and improvement plans.IN THIS ROLE, YOU WILL:Process engineer and architect for business initiatives related to operational transformation via technology solutions, data analysis, operating model analysis, workflow, and standard practice execution.Partner with business units to conduct end to end process reviews, the outcomes of which will be leveraged to create current state process mapping as well as future state mapping set to include proposed efficiency benefits.Responsible for supporting the implementation of process improvement strategies resulting in business changes and improvements within business unit or functional area. This can include determining rollout strategy, communication and change management plan, risk assessment, root cause analysis, leveraging data and metrics to make recommendations to stakeholders.End to end project management to ensure closure and/or continued ownership of projects, tools and deliverables.Responsible for taking actions necessary to ensure that the effectiveness and efficiency of the process are improved.Intervenes when necessary to solve process problems.Works with the business to ensure people and skill requirements of the process are met.Facilitates integrations of new opportunities and changes across departments into the process.Communicate process design and changing and evolving expectations with all impacted parties as issues arise.Understand financial impact, skill set requirements, and legal and compliance issues for a process.Conduct research around process performance reports inside and outside the industry to inform the Process Leads.Attempt to clear improvement obstacles and settle conflicts. Provide recommendation and utilize manager if needed.WHAT YOU NEED TO APPLY:2 - 5 years of experience.Possesses comprehensive level of knowledge within the discipline supported.A strong understanding of the underwriting process and rating teams.Strong analytical and problem-solving skills. Ability to multitask successfully.Understands & demonstrates the importance of developing and maintaining cooperative relationships at all levels of the organization, despite differing perspectives.Strong written and verbal communication skills and the ability to interact with all levels of the organization. Ability to utilize consultative and facilitative skills to address a business problem.Beginners level of technical expertise commensurate with the process needs.Bachelor’s degree and/or professional designations such as CPCU or CIC desired.Six Sigma or Lean background a plus.CAREER DEVELOPMENT:It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.BENEFITS:We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.Benefits include:Medical, dental, vision, life, and disability insurance401K with a company matchPTOCultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only)The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
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Responsible for applying in-depth knowledge of technical methodology and best practices of Project Management, Process Management & Process Improvement, Business Analytics, Metrics & Measures to drive strategic business objectives. This highly collaborative role reports to the Vice President of CL Business Operations while supporting the CL Rating team seeking ways to drive improvement and optimization through process improvement and operating model analysis.The role will work with key partners to ensure optimal efficiency through system enhancements and transformative initiatives. Engage and lead projects and initiatives impacting CL Rating. Provides consultation, insight and guidance to leaders and business units with respects to field and corporate needs around learning, development, and underwriting solutions. The role will assist with the development and implementation of learning, process and improvement plans.IN THIS ROLE, YOU WILL:Process engineer and architect for business initiatives related to operational transformation via technology solutions, data analysis, operating model analysis, workflow, and standard practice execution.Partner with business units to conduct end to end process reviews, the outcomes of which will be leveraged to create current state process mapping as well as future state mapping set to include proposed efficiency benefits.Responsible for supporting the implementation of process improvement strategies resulting in business changes and improvements within business unit or functional area. This can include determining rollout strategy, communication and change management plan, risk assessment, root cause analysis, leveraging data and metrics to make recommendations to stakeholders.End to end project management to ensure closure and/or continued ownership of projects, tools and deliverables.Responsible for taking actions necessary to ensure that the effectiveness and efficiency of the process are improved.Intervenes when necessary to solve process problems.Works with the business to ensure people and skill requirements of the process are met.Facilitates integrations of new opportunities and changes across departments into the process.Communicate process design and changing and evolving expectations with all impacted parties as issues arise.Understand financial impact, skill set requirements, and legal and compliance issues for a process.Conduct research around process performance reports inside and outside the industry to inform the Process Leads.Attempt to clear improvement obstacles and settle conflicts. Provide recommendation and utilize manager if needed.WHAT YOU NEED TO APPLY:2 - 5 years of experience.Possesses comprehensive level of knowledge within the discipline supported.A strong understanding of the underwriting process and rating teams.Strong analytical and problem-solving skills. Ability to multitask successfully.Understands & demonstrates the importance of developing and maintaining cooperative relationships at all levels of the organization, despite differing perspectives.Strong written and verbal communication skills and the ability to interact with all levels of the organization. Ability to utilize consultative and facilitative skills to address a business problem.Beginners level of technical expertise commensurate with the process needs.Bachelor’s degree and/or professional designations such as CPCU or CIC desired.Six Sigma or Lean background a plus.CAREER DEVELOPMENT:It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.BENEFITS:We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.Benefits include:Medical, dental, vision, life, and disability insurance401K with a company matchPTOCultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only)The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
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