New Forest District Council
Neighbourhood Housing Officer - 3 posts available
New Forest District Council, Lyndhurst, New Jersey, us, 07071
Salary£28,905 - £36,955 per annum (pay award pending)
Contractual hours37
BasisFull time
RegionSouth
Job category/typeHousing
Date posted02/09/2024
Job OverviewDo you aspire to foster positive relationships with residents and deliver better outcomes to tenants? Are you happy to talk to anyone, understand your audience, and have experience in a Social Housing setting?
We are developing a dedicated team for Anti-Social Behaviour and Neighbourhood Management, which will work within the Housing Residential Services team. We are looking for a Neighbourhood Housing Officer to help deliver our response to Anti-Social Behaviour and provide an effective neighbourhood management service. Your ‘can-do’ approach will help you achieve the right outcomes. If you have a passion for this type of work, it can be very rewarding, and you’ll have a great team around you who will be working towards the same goals.
You’ll be dealing with issues of harassment, noise, tenant behaviour, and a variety of issues whilst acting as a regular and visible presence on our housing estates and neighbourhoods. The key to delivering a great service to our residents is by focusing on preventative and early intervention methods to reduce incidents of ASB. To achieve this, effective communication and the ability to provide clear explanations of how reports will be managed will be essential.
In cases of Anti-Social Behaviour, NFDC follows a risk-based approach to reports and when necessary, you’ll need to lead on the Council’s multi-agency response to supporting victims and encouraging alleged perpetrators to change their behaviour.
About YouYou’ll need to have previous experience and knowledge of tackling Anti-Social Behaviour within a social housing environment, as well as a proven record of building relationships amongst residents. You’ll need to have experience in managing tenancy breaches in a litigation context, as well as experience in taking witness statements and instructing solicitors.
Due to the fast-changing landscape of social housing regulation, you’ll need to keep up to date with best practice, statutory and regulatory guidance. This is a challenging and diverse role that requires great ICT skills and the ability to quickly learn new systems.
Strong communication skills are required to effectively liaise with residents, colleagues, and partner agencies on a daily basis. You will also possess very good organisational skills with the ability to prioritise different work activities to meet changing deadlines.
The role will require travel, so you will need a full clean driving licence and access to a vehicle for work. When not out and about in the community, you will be able to base yourself from home or one of our offices.
What’s in it for you?
£28,905 - £36,955 per annum (pay award pending)
24 – 27 days annual leave per annum, plus an additional 5 days for 5 years local authority continuous service.
Local Government pension scheme
Employee Assistance Programme (free 24-hour legal, financial, and personal advice for employees).
On-site parking
Hybrid working is available in this role but requires a percentage of the working week to be in the office and the other percent home/remote.
Cycle to Work scheme which could save you around 40 percent on cycles and accessories.
Please note for business continuity it is essential that if systems fail, staff due to work from home attend the office to work.
About UsWith our head office based in Lyndhurst in the heart of the stunning New Forest National Park, the Council is an excellent place to work and thrive. We work together to provide a wide range of highly valued services to our community. We are working on some exciting and pioneering initiatives and projects, including tackling climate change, supporting the Solent Freeport (to unlock significant investment, create thousands of new jobs and level up our important coastal communities), promoting regeneration of our Town Centres, and an exciting fresh approach to modern and innovative working through our Transformation Programme.
We are proud of our new values for 2024: Learning, Empathy, Ambition, and Fairness.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC.
To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached. If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.
After reading the job description of what the role will involve, if you would like an informal chat about the role, please contact Chris Pike on 023 8028 5512 or Chris.Pike@nfdc.gov.uk.
Closing date:18th September 2024
Interview Date:Friday 27th September and Monday 30th September 2024
#J-18808-Ljbffr
Contractual hours37
BasisFull time
RegionSouth
Job category/typeHousing
Date posted02/09/2024
Job OverviewDo you aspire to foster positive relationships with residents and deliver better outcomes to tenants? Are you happy to talk to anyone, understand your audience, and have experience in a Social Housing setting?
We are developing a dedicated team for Anti-Social Behaviour and Neighbourhood Management, which will work within the Housing Residential Services team. We are looking for a Neighbourhood Housing Officer to help deliver our response to Anti-Social Behaviour and provide an effective neighbourhood management service. Your ‘can-do’ approach will help you achieve the right outcomes. If you have a passion for this type of work, it can be very rewarding, and you’ll have a great team around you who will be working towards the same goals.
You’ll be dealing with issues of harassment, noise, tenant behaviour, and a variety of issues whilst acting as a regular and visible presence on our housing estates and neighbourhoods. The key to delivering a great service to our residents is by focusing on preventative and early intervention methods to reduce incidents of ASB. To achieve this, effective communication and the ability to provide clear explanations of how reports will be managed will be essential.
In cases of Anti-Social Behaviour, NFDC follows a risk-based approach to reports and when necessary, you’ll need to lead on the Council’s multi-agency response to supporting victims and encouraging alleged perpetrators to change their behaviour.
About YouYou’ll need to have previous experience and knowledge of tackling Anti-Social Behaviour within a social housing environment, as well as a proven record of building relationships amongst residents. You’ll need to have experience in managing tenancy breaches in a litigation context, as well as experience in taking witness statements and instructing solicitors.
Due to the fast-changing landscape of social housing regulation, you’ll need to keep up to date with best practice, statutory and regulatory guidance. This is a challenging and diverse role that requires great ICT skills and the ability to quickly learn new systems.
Strong communication skills are required to effectively liaise with residents, colleagues, and partner agencies on a daily basis. You will also possess very good organisational skills with the ability to prioritise different work activities to meet changing deadlines.
The role will require travel, so you will need a full clean driving licence and access to a vehicle for work. When not out and about in the community, you will be able to base yourself from home or one of our offices.
What’s in it for you?
£28,905 - £36,955 per annum (pay award pending)
24 – 27 days annual leave per annum, plus an additional 5 days for 5 years local authority continuous service.
Local Government pension scheme
Employee Assistance Programme (free 24-hour legal, financial, and personal advice for employees).
On-site parking
Hybrid working is available in this role but requires a percentage of the working week to be in the office and the other percent home/remote.
Cycle to Work scheme which could save you around 40 percent on cycles and accessories.
Please note for business continuity it is essential that if systems fail, staff due to work from home attend the office to work.
About UsWith our head office based in Lyndhurst in the heart of the stunning New Forest National Park, the Council is an excellent place to work and thrive. We work together to provide a wide range of highly valued services to our community. We are working on some exciting and pioneering initiatives and projects, including tackling climate change, supporting the Solent Freeport (to unlock significant investment, create thousands of new jobs and level up our important coastal communities), promoting regeneration of our Town Centres, and an exciting fresh approach to modern and innovative working through our Transformation Programme.
We are proud of our new values for 2024: Learning, Empathy, Ambition, and Fairness.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC.
To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached. If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.
After reading the job description of what the role will involve, if you would like an informal chat about the role, please contact Chris Pike on 023 8028 5512 or Chris.Pike@nfdc.gov.uk.
Closing date:18th September 2024
Interview Date:Friday 27th September and Monday 30th September 2024
#J-18808-Ljbffr