CXApp
Global IT Manager
CXApp, San Ramon, California, United States, 94583
CXApp (Nasdaq CXAI)
is looking for an IT leader at their new HQ office in San Ramon, CA. This is a leadership position reporting into the C-Suite.
This role will require a candidate who can both work as an individual contributor as well as manage and work with a remote team of IT leaders to help orchestrate a complex enterprise system. We are looking for an entrepreneurial and strategic IT Leader to help innovate and execute for our business partners and customers, build an organization from the ground up, and provide coverage and continuity for a growing workforce globally.
Position Description
This is a new role working across the enterprise, ensuring a holistic vision of our IT and digital properties and the end-users. This role will work across IT, digital, cross line of business teams, brand, marketing, and executive leadership, aligning the vision and roadmap to meet best practices and ensuring work streams meet and exceed defined goals, budgets, and deadlines.
The Global IT Manager is responsible for the design, implementation, and maintenance of carrier-grade infrastructure, cloud, and network architecture and engineering. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems.
Key Responsibilities:
Work with the CTO and CEO to define infrastructure roadmap, determine risks, standardize company IT, and use policies and procedures to enable.
Ensure documentation, best practices, policies, processes, and procedures are adhered to.
Prepare and monitor IT operational budgets that meet prevailing objectives and constraints.
Manage all IT service requests for the delivery of infrastructure and IT services.
Manage incident management, triage, and resolution of issues.
Maintain strong relationships with business groups and their leaders across the enterprise, and develop a detailed understanding of their issues, challenges, and opportunities.
Hire, develop, evaluate, reward, and retain a highly qualified team of IT professionals.
Design, plan, implement, and maintain computing infrastructure that supports the company’s operations and business applications.
Establish appropriate service levels and processes to ensure that KPIs are met.
Execute comprehensive enterprise information security programs to ensure the integrity, confidentiality, and availability of relevant data.
Design and implement enterprise-wide disaster recovery and business continuity plans.
Committed to quality, continuous improvement, and culture and demonstrates leadership daily.
Key Requirements:
6+ years experience in Information Technology.
2+ years experience as a technical leader/manager (up to 20 individuals) supporting corporate IT functions.
Expertise in providing corporate IT services, governance, and scaling services.
Expertise in complex systems design and troubleshooting techniques.
Experience with Azure and AWS, cloud and hybrid-cloud delivery.
Demonstrated ability to design and implement comprehensive approaches to cyber security and risk management.
Project management skills, with experience managing large-scale IT infrastructure projects.
Excellent negotiating skills with internal customers and external service providers.
Formal Education & Certification: BS/MS Information Systems, Computer Science or equivalent experience required.
Microsoft Certifications required.
Relevant certifications may include: Certified Information Systems Security Professional (CISSP), Information Technology Infrastructure Library (ITIL), Cisco Certified Internetwork Expert (CCIE), Certified in the Governance of Enterprise IT (CGEIT), Fortinet Network Security Expert (NSE), AWS Cloud Practitioner, Microsoft Certified: Azure Administrator Associate.
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is looking for an IT leader at their new HQ office in San Ramon, CA. This is a leadership position reporting into the C-Suite.
This role will require a candidate who can both work as an individual contributor as well as manage and work with a remote team of IT leaders to help orchestrate a complex enterprise system. We are looking for an entrepreneurial and strategic IT Leader to help innovate and execute for our business partners and customers, build an organization from the ground up, and provide coverage and continuity for a growing workforce globally.
Position Description
This is a new role working across the enterprise, ensuring a holistic vision of our IT and digital properties and the end-users. This role will work across IT, digital, cross line of business teams, brand, marketing, and executive leadership, aligning the vision and roadmap to meet best practices and ensuring work streams meet and exceed defined goals, budgets, and deadlines.
The Global IT Manager is responsible for the design, implementation, and maintenance of carrier-grade infrastructure, cloud, and network architecture and engineering. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems.
Key Responsibilities:
Work with the CTO and CEO to define infrastructure roadmap, determine risks, standardize company IT, and use policies and procedures to enable.
Ensure documentation, best practices, policies, processes, and procedures are adhered to.
Prepare and monitor IT operational budgets that meet prevailing objectives and constraints.
Manage all IT service requests for the delivery of infrastructure and IT services.
Manage incident management, triage, and resolution of issues.
Maintain strong relationships with business groups and their leaders across the enterprise, and develop a detailed understanding of their issues, challenges, and opportunities.
Hire, develop, evaluate, reward, and retain a highly qualified team of IT professionals.
Design, plan, implement, and maintain computing infrastructure that supports the company’s operations and business applications.
Establish appropriate service levels and processes to ensure that KPIs are met.
Execute comprehensive enterprise information security programs to ensure the integrity, confidentiality, and availability of relevant data.
Design and implement enterprise-wide disaster recovery and business continuity plans.
Committed to quality, continuous improvement, and culture and demonstrates leadership daily.
Key Requirements:
6+ years experience in Information Technology.
2+ years experience as a technical leader/manager (up to 20 individuals) supporting corporate IT functions.
Expertise in providing corporate IT services, governance, and scaling services.
Expertise in complex systems design and troubleshooting techniques.
Experience with Azure and AWS, cloud and hybrid-cloud delivery.
Demonstrated ability to design and implement comprehensive approaches to cyber security and risk management.
Project management skills, with experience managing large-scale IT infrastructure projects.
Excellent negotiating skills with internal customers and external service providers.
Formal Education & Certification: BS/MS Information Systems, Computer Science or equivalent experience required.
Microsoft Certifications required.
Relevant certifications may include: Certified Information Systems Security Professional (CISSP), Information Technology Infrastructure Library (ITIL), Cisco Certified Internetwork Expert (CCIE), Certified in the Governance of Enterprise IT (CGEIT), Fortinet Network Security Expert (NSE), AWS Cloud Practitioner, Microsoft Certified: Azure Administrator Associate.
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