AdventHealth
Consumer Exp Spec I PRN
AdventHealth, Denver, Colorado, United States, 80285
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Schedule:
PRN
Shift:
Days
Location:
Virtual
The role you’ll contribute:
The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The value you’ll bring to the team:
Demonstrate through behavior AdventHealth’s mission, vision, values, and service standards as outlined in the organization’s Whole Care Experience training.
Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s).
Demonstrates empowerment to successfully resolve customer inquiries.
Adhere to all established workflows, scripting, and department greetings.
Qualifications:
High-school diploma or equivalent
One plus years prior experience in a Call Center OR Customer Service environment.
Category:
Patient Financial Services
Organization:
AdventHealth Rocky Mountain
Schedule:
Per Diem
Shift:
1 - Day
Req ID:
24030843
#J-18808-Ljbffr
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Schedule:
PRN
Shift:
Days
Location:
Virtual
The role you’ll contribute:
The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The value you’ll bring to the team:
Demonstrate through behavior AdventHealth’s mission, vision, values, and service standards as outlined in the organization’s Whole Care Experience training.
Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s).
Demonstrates empowerment to successfully resolve customer inquiries.
Adhere to all established workflows, scripting, and department greetings.
Qualifications:
High-school diploma or equivalent
One plus years prior experience in a Call Center OR Customer Service environment.
Category:
Patient Financial Services
Organization:
AdventHealth Rocky Mountain
Schedule:
Per Diem
Shift:
1 - Day
Req ID:
24030843
#J-18808-Ljbffr