Chick-fil-A
Director of Hospitality
Chick-fil-A, Ashwaubenon, Wisconsin, United States,
Company OverviewCHICK-FIL-A GREEN BAY'S VISION STATEMENT:
To positively influence, cultivate, and inspire all.
CHICK-FIL-A GREEN BAY’S MISSION STATEMENT:
Be excellent. Be good stewards. Love well.
Be excellent in all you do. Be a good steward of all that is entrusted to us. Love one another well.
CHICK-FIL-A GREEN BAY’S CORE VALUES:
Honor, Dignity & Respect
- We will treat everyone with honor, dignity, & respect.
Always Do the Right Thing
- Even when no one is looking.
Love Well
- we will love our team members well and we will not be thieves and liars by speaking truth in love.
Excellence
- we will strive for perfection when providing quality food, genuine hospitality at an unparalleled speed of service.
Here to Serve
- we will provide a white towel service by letting all we come in contact with that we are here to serve.
Roles & ResponsibilitiesThe Director of Hospitality is responsible for overseeing the operations of the front of house and drive-thru at Chick-fil-A Green Bay. The position reports to the Owner/Operator.
The mission of the Director of Hospitality is to play a key role in the store, guest experience, and day-to-day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than “fast food” but is an opportunity for a key individual to have a daily impact on team members and the business functions. After spending an initial training period learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House.
Your responsibility is to:
Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience
Work in the operations by leading teams of around 25-30 daily
Supervise 50-100 employees
Manage systems and processes in the Front of House
Enthusiastically lead and positively impact our team and culture through celebrating successes and modeling hospitality with team members and guests
Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area
Track and improve store goals with a focus on Customer Experience Monitors
Meet weekly with the Hospitality Team to help them be successful in all performance results and goals of the business
Hold team members accountable to all policies and procedures; ensure fair disciplinary action
Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards
Coach and develop A-grade talent
Perform off-shift managerial tasks for Front of House such as leadership development, team member evaluations, and money management
Partner with other Directors to assure that all events and new initiatives align with the hospitality vision
Meet regularly with Leadership Team and the Operator for training/personal development and to execute the overall vision and grow the overall success of the store
Support in the operations of the restaurant first then perform director duties.
General Responsibilities
Ability to oversee 30-70 direct reports on a daily basis.
The business mindset with a proven record of financial growth in profit and sales of a restaurant.
Passion and understanding of the Chick-fil-A brand and the desire to be an advocate as a Director of Hospitality.
Care for Team Members
Understand the importance of leadership development and mentoring team members of all ages.
Coach Team Members to understand Core 4 and Winning Hearts Everyday model
Clearly communicate with respect and use technology for continuous conversations.
Competencies:
Humble
Hungry
Smart
Emotionally Self-Aware
Emotionally Self-Controlled
Adaptable
Empathetic
Organized
Understands Conflict Management
Tech Savvy
Able to lead teams and work in teams
Character: High Integrity
Chemistry: relationship builder, coaches others to perform
Competency: results-oriented, systems thinker, quick study
Servant leader, team-oriented, with a passion for people and world-class service
Well-organized manager with excellent verbal, written, and electronic communications skills
They must have a growth mindset and have a positive influence on every person who comes in contact with Chick-fil-A.
Requirements:
B.A./B.S. in related field preferred
2+ Years Experience Managing Teams
Understanding of Wisconsin Employment & Labor Law
Resume is required
Must pass background check
Preferred Food Safe Certified
Valid driver's license with reliable transportation and insurance
Other Duties:
Able to lift 40 – 60 pounds on a consistent basis.
Able to work opening, closing and weekend shifts.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Compensation Breakdown:
Base Salary of between $40,000-$50,000/year
Performance based incentive opportunities (~$10,000 - $20,000/year +/-)
Full ancillary benefits package through Anthem (~$10,000/year +/-)
401K retirement plan with company match up to 4% (~$1,600 - $2,000/year +/-)
Two weeks of paid vacation (~$1,500 - $1,900/year +/-)
Scholarship Opportunities (~$1,000 - $2,500/year +/-)
Free meal(s) while working (~$4,000/year +/-)
Apparel Allowance ($200/year +/-)
Total value of ~$68,300 – $90,600/year +/-
This compensation breakdown is an average based on previous results. All performance-based incentives are dependent on performance.
Benefits:
Flexible Hours
Closed Sundays
Work directly with the Operator/Owner
Competitive Pay
Meal Discount
Career Advancement
Insurance
FREE HEALTH ADVOCATE
Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $40000 - $50000 / year
Job Type: fulltime
Schedule:
Monday to Friday
Weekend availability
On call
Holidays
8 hour shift
Education: Associate's degree
Work location: On-site
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To positively influence, cultivate, and inspire all.
CHICK-FIL-A GREEN BAY’S MISSION STATEMENT:
Be excellent. Be good stewards. Love well.
Be excellent in all you do. Be a good steward of all that is entrusted to us. Love one another well.
CHICK-FIL-A GREEN BAY’S CORE VALUES:
Honor, Dignity & Respect
- We will treat everyone with honor, dignity, & respect.
Always Do the Right Thing
- Even when no one is looking.
Love Well
- we will love our team members well and we will not be thieves and liars by speaking truth in love.
Excellence
- we will strive for perfection when providing quality food, genuine hospitality at an unparalleled speed of service.
Here to Serve
- we will provide a white towel service by letting all we come in contact with that we are here to serve.
Roles & ResponsibilitiesThe Director of Hospitality is responsible for overseeing the operations of the front of house and drive-thru at Chick-fil-A Green Bay. The position reports to the Owner/Operator.
The mission of the Director of Hospitality is to play a key role in the store, guest experience, and day-to-day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than “fast food” but is an opportunity for a key individual to have a daily impact on team members and the business functions. After spending an initial training period learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House.
Your responsibility is to:
Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience
Work in the operations by leading teams of around 25-30 daily
Supervise 50-100 employees
Manage systems and processes in the Front of House
Enthusiastically lead and positively impact our team and culture through celebrating successes and modeling hospitality with team members and guests
Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area
Track and improve store goals with a focus on Customer Experience Monitors
Meet weekly with the Hospitality Team to help them be successful in all performance results and goals of the business
Hold team members accountable to all policies and procedures; ensure fair disciplinary action
Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards
Coach and develop A-grade talent
Perform off-shift managerial tasks for Front of House such as leadership development, team member evaluations, and money management
Partner with other Directors to assure that all events and new initiatives align with the hospitality vision
Meet regularly with Leadership Team and the Operator for training/personal development and to execute the overall vision and grow the overall success of the store
Support in the operations of the restaurant first then perform director duties.
General Responsibilities
Ability to oversee 30-70 direct reports on a daily basis.
The business mindset with a proven record of financial growth in profit and sales of a restaurant.
Passion and understanding of the Chick-fil-A brand and the desire to be an advocate as a Director of Hospitality.
Care for Team Members
Understand the importance of leadership development and mentoring team members of all ages.
Coach Team Members to understand Core 4 and Winning Hearts Everyday model
Clearly communicate with respect and use technology for continuous conversations.
Competencies:
Humble
Hungry
Smart
Emotionally Self-Aware
Emotionally Self-Controlled
Adaptable
Empathetic
Organized
Understands Conflict Management
Tech Savvy
Able to lead teams and work in teams
Character: High Integrity
Chemistry: relationship builder, coaches others to perform
Competency: results-oriented, systems thinker, quick study
Servant leader, team-oriented, with a passion for people and world-class service
Well-organized manager with excellent verbal, written, and electronic communications skills
They must have a growth mindset and have a positive influence on every person who comes in contact with Chick-fil-A.
Requirements:
B.A./B.S. in related field preferred
2+ Years Experience Managing Teams
Understanding of Wisconsin Employment & Labor Law
Resume is required
Must pass background check
Preferred Food Safe Certified
Valid driver's license with reliable transportation and insurance
Other Duties:
Able to lift 40 – 60 pounds on a consistent basis.
Able to work opening, closing and weekend shifts.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Compensation Breakdown:
Base Salary of between $40,000-$50,000/year
Performance based incentive opportunities (~$10,000 - $20,000/year +/-)
Full ancillary benefits package through Anthem (~$10,000/year +/-)
401K retirement plan with company match up to 4% (~$1,600 - $2,000/year +/-)
Two weeks of paid vacation (~$1,500 - $1,900/year +/-)
Scholarship Opportunities (~$1,000 - $2,500/year +/-)
Free meal(s) while working (~$4,000/year +/-)
Apparel Allowance ($200/year +/-)
Total value of ~$68,300 – $90,600/year +/-
This compensation breakdown is an average based on previous results. All performance-based incentives are dependent on performance.
Benefits:
Flexible Hours
Closed Sundays
Work directly with the Operator/Owner
Competitive Pay
Meal Discount
Career Advancement
Insurance
FREE HEALTH ADVOCATE
Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $40000 - $50000 / year
Job Type: fulltime
Schedule:
Monday to Friday
Weekend availability
On call
Holidays
8 hour shift
Education: Associate's degree
Work location: On-site
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