Program Manager, Child Protective Services (PROGRAM MANAGER II)

IntroductionWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.Are you ready to be a driving force in shaping policies and practices that support and protect families, children, and vulnerable adults? The Social Services Administration (SSA) is on a dynamic mission to lead, support, and empower local Departments of Social Services in the daily work with families, children, and adults. We are seeking an enthusiastic and visionary leader to take on the pivotal role of Program Manager, Child Protective Services. Join us in making a difference! Apply today and be a catalyst for positive change!GRADE20LOCATION OF POSITIONDepartment of Human ServicesSocial Services Administration311 W. Saratoga StreetBaltimore, MD 21201Main Purpose of JobThis position serves as the manager for Child Protective Services (CPS) which includes oversight of the Child Maltreatment and Fatality Review Process, Human Trafficking, Investigative and Alternative Response, and CPS Screening. The purpose of this position is to supervise a team of analysts and administrators who are charged with providing support for best practices related to existing policy, regulations, and statutes and instituting changes in policy, regulations, operational standards, and service delivery for Child Protective Service programs. This position is also responsible for monitoring the Screening, CPS, and Alternative Response Programs; multiple services contracts; preparing the CPS and CAPTA State level budgets, assisting in maintaining compliance with Federal and State regulations, and for monitoring, analyzing, further developing, and collecting data from the DHS child welfare state-wide case record system.This is a Management Service position that serves at the pleasure of the Appointing Authority.POSITION DUTIESWorks with the Practice Innovations Program Manager as well as internal and external CANS/CANS-F experts to promote meaningful use of functional assessments to support SSA and provider agency staff in effectively identifying, addressing, and monitoring child and family progress toward well-being and healthy developmental outcomes.Serves as the visionary leader and strategic architect of SSA’s strengthened and integrated approach to child protective services and alternative response, with the goal of ensuring the implementation of the trauma-informed practice model and that children remain safely in their homes whenever possible.Develops, revises, plans, and monitors statewide policy directives and manuals to be implemented by all 24 Local Departments of Social Services (LDSS) to maintain compliance with federal performance improvement plans.Carries out the implementation of the policies through facilitating statewide trainings and technical assistance for all 24 LDSS.Collects and analyzes data and monitors practices outlined in policy and manuals to measure outcomes.Recommends corrective action plans and course revision through analyzing and monitoring data on all 24 LDSS.Manages, monitors, and trains statewide child welfare staff on the use of Federal and State Policy, regulations, and best practices related to families and children receiving Child Protective Services investigative or alternative response.Ensures quality of practice through planning, program development, building partnerships, and advocacy.Prepares and monitors the CPS Budget.Reviews and tracks all service funding requests, makes recommendations regarding approval/denial, and prepares responses.Establishes and implements written standard operating procedures which guide the CPS unit functions of the Administration.Oversees the timely delivery of services to the LDSS’s to ensure families are appropriately referred to various needed services.Researches and analyzes national best practices regarding CPS services for families and children including, but not limited to, innovative workforce development, intense in-home services, substance abuse services, mentorship, and housing initiatives.Prepares and supervises RFP’s (Request for Proposals) for certain CPS service functions. Prepare contracts with vendors for certain services.Obtains bids for said services as outlined by procurement procedures.MINIMUM QUALIFICATIONSEducation: A master's degree from an accredited college or university in Social Work, Psychology, Human Services, Sociology, or a related field.Experience: 8 years of professional experience in a social work capacity in a public or private agency or institution, two years of the required experience working with Child Protective Services, and three years must have been in an administrative, supervisory, or consultative capacity.DESIRED OR PREFERRED QUALIFICATIONSThe ideal candidate will possess:Two years of experience using data to monitor the outcomes in Human Services or a related field, and preparing and writing professional reports or other related documents.Five years of experience working with other State agencies to address the service needs of families and children.Two years experience using office applications such as Google Workspace (Drive, Gmail, Docs, Sheets), Microsoft Office Suite (Word, Excel, PowerPoint), and Smartsheet.SELECTION PROCESSPlease make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.BENEFITSAs an employee of the State of Maryland, you will have access to outstanding benefits, including health insurance, dental, and vision plans offered at a low cost. Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date). Annual Leave - ten (10) days of accumulated annual leave per year. Sick Leave - fifteen (15) days of accumulated sick leave per year. Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child. Holidays - State employees also celebrate at least twelve (12) holidays per year. Pension - State employees earn credit towards a retirement pension.FURTHER INSTRUCTIONSThe online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Kendra Young, Department of Human Services, Recruitment Services Unit, 311 W. Saratoga Street, Room 145 Baltimore, Maryland 21201.All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to cynthia.mcmillian@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.If you have any questions concerning this recruitment process for this position, please contact 410-767-0603.TTY Users: call via Maryland Relay.If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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