Great Plains Housing Authority
Occupancy Specialist - 47,000 to 52,000/year
Great Plains Housing Authority, Jamestown, North Dakota, United States, 58401
Primary purpose: Position provides advanced level of office support, customer service, records management, ensures accurate and timely reviews of participants; determines income eligibility and housing assistance; and informs clients of program standards, codes, and regulations. Conduct and schedule inspections in accordance with NSPIRE protocol.
Essential Functions: • Provides office support via report development, EIV, packet preparation, letter generation, message retrieval, document processing, and appointment scheduling. • Provides customer service and requires knowledge of the Housing Choice Voucher (HCV) program. GPHA requires a high level of customer service skills and communication to ensure proper information flow. • Maintains client confidentiality and safeguards client information. • Continuing education regarding software, HUD regulations, government programs, and technology. Assists in processing housing assistance applicants, determines eligibility, enters data into system, and generates correspondence with applicants. • Inspect units at the time of initial lease-up, annual reviews, moves, and other grant applications using the inspection guidelines. Schedule inspections in a timely manner necessitated by HUD regulations and prepare appointment notification. Certify unit is compliant with inspection standards; fail unit, inform landlord of issues and advise re-inspection schedule and consequences. • Conducts client interviews for initial, interim, and annual examinations to determine eligibility, verify information, inspect units, enter information in software, and inform parties of the results. • Investigate clients of possible fraud in the areas of household composition and income, solicit proper verification, determine HAP overpayment, conduct case conference with client, and prepare repayment agreements. • Process interim income changes and post adjustments to software. • Carries out HCV Housing Assistance Program rules and regulations; interprets HUD rules; assess information from various HUD handbooks. • Completes other duties assigned by the Deputy Director, Executive Director or Board of Commissioners. • Travel is required. Position may assist in rural coverage. Education: Position requires a bachelor’s degree in a job-related field or equivalent related experience
Requirements: Valid North Dakota driver’s license, current vehicle insurance, and willingness to travel within the region. Employee needs to reside within Jamestown or surrounding area. Must be comfortable in entering program participant homes.
Skills: Position requires PC computer skills, Windows, Microsoft Office software, browser software, accounting, faxing, organization, iPad experience and customer service. Employee must be comfortable entering residences and conducting inspections. Employee must be able to work independently as well as professionally in the office or remote workplace.
Preferred experience: Person has previous housing authority experience and experience dealing with the public, and government policies and procedures. Employer prefers two years or more related office support experience and case management.
Benefits: Fully paid health insurance, NDPERS retirement, flexible scheduling, dental insurance, vision insurance, Village EAP.
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Essential Functions: • Provides office support via report development, EIV, packet preparation, letter generation, message retrieval, document processing, and appointment scheduling. • Provides customer service and requires knowledge of the Housing Choice Voucher (HCV) program. GPHA requires a high level of customer service skills and communication to ensure proper information flow. • Maintains client confidentiality and safeguards client information. • Continuing education regarding software, HUD regulations, government programs, and technology. Assists in processing housing assistance applicants, determines eligibility, enters data into system, and generates correspondence with applicants. • Inspect units at the time of initial lease-up, annual reviews, moves, and other grant applications using the inspection guidelines. Schedule inspections in a timely manner necessitated by HUD regulations and prepare appointment notification. Certify unit is compliant with inspection standards; fail unit, inform landlord of issues and advise re-inspection schedule and consequences. • Conducts client interviews for initial, interim, and annual examinations to determine eligibility, verify information, inspect units, enter information in software, and inform parties of the results. • Investigate clients of possible fraud in the areas of household composition and income, solicit proper verification, determine HAP overpayment, conduct case conference with client, and prepare repayment agreements. • Process interim income changes and post adjustments to software. • Carries out HCV Housing Assistance Program rules and regulations; interprets HUD rules; assess information from various HUD handbooks. • Completes other duties assigned by the Deputy Director, Executive Director or Board of Commissioners. • Travel is required. Position may assist in rural coverage. Education: Position requires a bachelor’s degree in a job-related field or equivalent related experience
Requirements: Valid North Dakota driver’s license, current vehicle insurance, and willingness to travel within the region. Employee needs to reside within Jamestown or surrounding area. Must be comfortable in entering program participant homes.
Skills: Position requires PC computer skills, Windows, Microsoft Office software, browser software, accounting, faxing, organization, iPad experience and customer service. Employee must be comfortable entering residences and conducting inspections. Employee must be able to work independently as well as professionally in the office or remote workplace.
Preferred experience: Person has previous housing authority experience and experience dealing with the public, and government policies and procedures. Employer prefers two years or more related office support experience and case management.
Benefits: Fully paid health insurance, NDPERS retirement, flexible scheduling, dental insurance, vision insurance, Village EAP.
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