JP Morgan Chase & Co.
Vice President, Product Manager - Dining, Lifestyle & Experiences
JP Morgan Chase & Co., New York, NY
Job Description
This role will be focused on the strategy and management of digital products and benefits supporting the Dining and new Lifestyle, Experiences and Content pillars within Connected Commerce.
As Vice President, Product Manager in Dining, Lifestyle & Experiences, you will be responsible for exciting integrations and new benefit fulfillment channels for Infatuation and Chase customers. You'll work alongside the Chase Card and Connected Commerce teams, as well key tech partners for Chase and The Infatuation. You should be equally comfortable connecting with internal and external partners, as this role will require both. You must have the ability to guide projects with senior leadership, plus superb organizational and presentation skills.
Job Responsibilities:
Required Qualifications, Capabilities, and Skills:
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
This role will be focused on the strategy and management of digital products and benefits supporting the Dining and new Lifestyle, Experiences and Content pillars within Connected Commerce.
As Vice President, Product Manager in Dining, Lifestyle & Experiences, you will be responsible for exciting integrations and new benefit fulfillment channels for Infatuation and Chase customers. You'll work alongside the Chase Card and Connected Commerce teams, as well key tech partners for Chase and The Infatuation. You should be equally comfortable connecting with internal and external partners, as this role will require both. You must have the ability to guide projects with senior leadership, plus superb organizational and presentation skills.
Job Responsibilities:
- Partner with both technical and non-technical stakeholders including but not limited to: compliance, business operations, legal, engineering, design, data and analytics
- Build and maintain relationships with internal stakeholders, plan strategically and collaborate with executives to develop and execute strategies.
- Run an effective and tightly organized controls environment
- Monitor against goals, identify and scope paths for needed enhancements, and create remediation plans when needed
- Manage product backlog, production support, issue & defect resolution, and prioritization
- Lead ideation, refinement and execution of digital dining benefits strategy for Chase Dining and Lifestyle Experiences and Content
- Manage long-term roadmaps with all stakeholders
- Serve as relationship manager with existing external partners and work with product teams on prioritization of functionality for integration
- Partner with Chase Corporate Development to identify and engage with new platforms and functionality
- Participate in Chase Insights and Data Analytics work to leverage channels to test, validate and measure strategy progress and usage against goals
Required Qualifications, Capabilities, and Skills:
- 6+ years experience in digital product, marketing, strategy, or business development - blended backgrounds are welcome
- You can effectively manage multiple complex initiatives and deliverables at the same time by being pro-active, action-oriented and results oriented with the ability to prioritize
- You are constantly inclined to connect the dots between initiatives
- You have strong critical thinking, problem solving and analytics skills
- You are skilled at creating compelling presentations for leadership and providing clear recommendations
- You desire to create an inclusive environment for all stakeholders
- You demonstrate strong networking skills and thorough follow-up
- You show an ability to understand the big picture, while paying attention to the details
- You're passionate about understanding consumer needs and building digital products within the dining/travel/lifestyle space
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.