Senior Manager - Operations Business Risk Office

TITLE: SRMGR - OPERATIONS BUSINESS RISK OFFICE
STATUS: EXEMPT
REPORTS TO: DIRECTOR - OPERATIONS PLANNING AND GOVERNANCE
DEPARTMENT: OPERATIONS PLANNING AND GOVERNANCE
JOB CODE: 141733

PAY RANGE: $129,400.00 - $150,000.00 ANNUALLY

GENERAL DESCRIPTION:

The Senior Manager, Operations Business Risk Office is responsible for building, maintaining and increasing the effectiveness of the Operations Business Risk Office (BRO) ensuring operations process owners are balancing risk acceptance and mitigation to maintain performance within risk appetite as the Credit Union grows. The BRO Senior Manager role scope includes all aspects of managing people, process, framework, reporting, and documentation related activities in support of all facets of non-credit risk (operational, strategic, compliance, reputational) including but not limited to identifying, assessing, mitigating, reporting, monitoring, and escalating risk. There are four objectives as a Senior Operations Manager at Golden 1 Credit Union:

• Elevate to a High-Performing Team - Manage, develop, coach talent
• Own the Risk - Own the risk of the processes within role mandate
• Execute Flawless and Efficient Processes - Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication
• Cultivate Peer Relationships

TASKS, DUTIES, FUNCTIONS:

• Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans, talent performance, engagement and manager effectiveness

• Develop, execute and maintain operational control management program including but not limited to framework, policies, procedures, control inventory, key surveillance points, risk rating, control effectiveness; the program ensures operations evidence of performance within risk appetite at process and functional levels
• Create defensible risk profiles by developing and maintaining qualitative risk measures to a highly qualitative risk reporting environment through risk metrics and new standards for effectively measuring inherent risk, control effectiveness and residual risk levels across operations

• Develop, execute and maintain 1st line of defense risk management governance and control programs for:
• Operational risk management: business continuity, access management, process management, information security, third party management, internal fraud, external fraud, data management
• Compliance risk management: regulatory and state requirements
• Risk framework: identification, monitoring, mitigating; risk and control self-assessments, top risks, risk events, control management, reputational risk reviews, new product marketing initiative reviews, and targeted assessments
• Audit management and regulatory engagement: preparation, field work, request submission, exit, remediation and validation testing including reporting
• Work closely with second line of defense partners, legal and audit departments to ensure that activities remain compliant and within credit union risk appetite
• Develop and implement ongoing training for 1st line operations process owners and managers across all aspects of risk management framework
• Lead departmental projects and support strategic project initiatives by providing detailed requirements, defined success outcomes tied to business unit strategy; ensure employee readiness through policies, procedures, training and performance measurement and trending; oversee user acceptance testing and defect resolution; collaborate with business partners, project management team, technology as applicable
• Manage and oversee all third-party servicing activities, vendor performance and all related software systems in support of the business unit owner
• Evaluate member complaints and trends as it related to control performance and effectiveness
• Emulate and lead with behaviors and decision making in-line with our Golden compass values and mission
• Hold oneself and others accountable for doing what we say, when we say and how we expect

• Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

• Excellent written and verbal communication skills as the position requires senior management correspondence and communication with employees throughout the credit union
• Ability to work collaboratively as part of a team
• Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

• INTERNAL: All levels of staff, management, peers, and partners across the lines of defense
• EXTERNAL: Members, vendors, suppliers and governmental agencies

QUALIFICATIONS:

• EDUCATION: Bachelor's Degree in related field or equivalent work experience
• EXPERIENCE: Seven years or more of progressively responsible management and supervisory experience within a credit union or financial institution overseeing production teams within operations or 1st line business controls and governance function
• KNOWLEDGE / SKILLS:

• Self-motivated and independent having an excellent risk and control mindset.
• Strong people leadership and talent management experience with a proven track record to lead matrixed teams holding others accountable
• Excellent ability to delegate responsibilities while maintaining organizational control of processes and member service.
• Ability to self-manage and prioritize, pursue goals and consistently deliver results in a fast paced, deadline driven environment.
• High level of ownership and attention to detail
• Proficiency in conflict management and business negotiation processes
• Strong analytical, critical thinking and problem-solving skills, with attention to detail
• Dynamic, high energy, solid work ethic, willing to take on new defined and undefined initiatives
• Ability to excel and influence in a cross-functional team structure
• Ability to effectively manage multiple priorities and deliver as well as being able to adapt to changes.
• Ability to apply sound judgment, provide effective challenge and display confidence to challenge.

PHYSICAL REQUIREMENTS:

• Prolonged sitting throughout the workday to accomplish tasks.
• Minimal travel throughout the United States to evaluate technology.
• Moderate local travel by car or public conveyance required to attend seminars, conferences, and meetings.
• Occasionally long work hours may be required to accomplish tasks.
• Correct vision within normal range is required.
• Hearing within the normal range is required.
• A device to enhance hearing will be provided if needed.
• Ability to occasionally lift 20 lbs. as may be required

LICENSES/CERTIFICATIONS: Possession of a valid California driver's license is desirable but not essential.

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 9/13/2024

Other details

• Job Family Senior Manager
• Job Function Senior Manager
• Pay Type Salary
• Employment Indicator Flex/Hybrid
• Min Hiring Rate $129,400.00
• Max Hiring Rate $150,000.00

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