AVP, Internal Audit Manager

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren't loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an AVP, Internal Audit Manager to join our team!

Reporting to Internal Audit leadership, the position leads planning, executing, and reporting on internal audits and audit issue validations as the lead auditor-in-charge. The role is responsible for leading the assigned audit team in evaluating processes to identify risks and assess and test the design and effectiveness of mitigating internal controls, using data analysis where appropriate.

The AVP, Internal Audit Manager analyzes results, identifies issues, and provides improvement recommendations. Additionally, the role executes audits with sufficient quality to support conclusions in alignment with approved audit methodologies. The Audit Manager has responsibility for audit projects, including work performed by more junior team members.

The position establishes and maintains stakeholder relationships, for effective communication and collaboration. The role may execute special projects intended to improve and mature the internal audit program, as assigned.

What you will do for Fay:

• Lead internal audits and audit issue validations as the lead auditor-in-charge
• Perform audit planning to develop an understanding of the function, specific risks to be evaluated, and key mitigating controls
• Partner to develop appropriate scope and approach to achieve audit objectives, including regulatory compliance
• Conduct walkthroughs, to identify key risks and controls, and perform design assessments to confirm control design is appropriate to mitigate the related risk
• Develop a sampling approach, draft control testing procedures, and execute testing, to evaluate established controls for operating effectiveness
• Perform substantive testing using data analytics where appropriate (Excel)
• Assist in the development of formal written reports to communicate ongoing audit status and final results to management
• Utilize analytical and problem-solving skills to ensure audit observations and associated risks and root causes are understood, rated, clearly articulated, and presented to stakeholders with relevant guidance and recommendations that add value to areas audited
• Identify and draft issues for remediation and recommendations for process improvements, as appropriate, to add value to areas audited
• Monitor audit issue remediation, assess the design of corrective actions, and perform validation testing, to ensure risks are effectively remediated
• Manage assignments with a focus on efficient and timely execution, to meet audit timelines, and execute assignments with appropriate quality to support the audit objective and conclusion
• Contribute to the development of a high-performing team of audit professionals through training and mentoring of junior team members
• Participate in and/or lead department projects and/or initiatives as assigned, including audit projects
• Demonstrate ability to manage and prioritize multiple simultaneous assignments to established timelines
• Update audit assignment and timeline tracking system accurately and timely
• Provide assigned audit resources with effective direction, oversight, monitoring, and feedback
• Uphold and ensure strict adherence to standards, policies, and procedures
• Establish and maintain positive working relationships with stakeholders
• Develop domain knowledge of Fay's business to include an understanding of department goals and organizational objectives
• Develop productive relationships across the organization
• Ensure compliance with Fay's policies, processes, practices, and regulatory requirements
• Model ethical standards, professionalism, and code of conduct
• Demonstrate behaviors that align with Fay's Values and Operating Principles
• Perform other duties and responsibilities as assigned

What you will bring to Fay:

• Bachelor's degree in Finance, Accounting, Business, or related field; MBA preferred
• Certified Public Accountant (CPA) or Certified Internal Auditor (CIA) preferred
• 7+ years' audit experience
• 3+ years' experience with residential mortgage or other financial services products preferred
• Advanced knowledge of and skill in applying internal auditing practices and standards
• Advanced knowledge of risk and control concepts
• Demonstrated experience working in a fast-paced work environment
• Demonstrated experience leading audit projects with an appropriate focus on quality and timely completion.
• Proficiency in MS Excel, Word, and PowerPoint
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Collaborative and consultative work style; high team-orientation
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Build and maintain influence through ongoing development of relationships across the organization.
• Solid analytical skills
• Ability to identify undefined risks and controls through inquiry and documentation review
• Ability to evaluate the design of controls and corrective action plans to mitigate related risks to appropriate risk tolerance
• Strong business and financial acumen
• Solid problem-solving abilities
• Ability to solution audit sampling and testing approaches for opining on non-routine processes/controls
• Solid decision-making abilities coupled with sound judgment
• Ability to analyze and interpret audit data to identify opportunities and propose solutions to management for review
• Ability to evaluate the risk profile of audit observations to determine appropriate disposition
• Strong organizational and time management skills
• Ability to effectively prioritize in a fast-paced, dynamic environment
• Results oriented, with the ability to execute in a timely manner
• Strong attention to detail; strong compliance orientation; high quality of work product
• Flexible, open to change, able to learn new things quickly; able to adapt quickly to feedback
• Self-directed; able to work independently
• Collaborative; team-oriented; able to work effectively with others
• Compliance/quality orientation
• Comfortable working with ambiguity and uncertainty

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.